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To-Go Specialist/Server Resume Example

Resume Score: 80%

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JordanMoore
Summary

I have worked in customer service industry for several years. I continue to learn and grow at each job of mine. I'm a sociable server, skilled at operating in fast-paced environments, multi-tasking and delivering friendly, prompt service to all customers.

Skills
  • Premier customer service
  • Quick learner
  • Work well under pressure
  • Menu memorization
  • Liquor, wine and food service
  • Organization
  • Multitasking
  • Communication
  • Customer greeting
  • Product recommendations
  • Cash handeling
  • Organization and efficiency
  • Multitasking and prioritization
Experience
To-Go Specialist/Server
City, StateCompany Name/Oct 2020 to Dec 2020
  • Greeted customers, answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Restocked nonperishable food items, condiments and napkins to keep my station well-supplied.
  • Calculated charges, and collected payments from customers.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Listened to clients' needs and assisted with identifying and securing appropriate services.
  • Offered every client knowledgeable and supportive assistance to meet all needs and build loyalty.
Receptionist/Tester
City, StateCompany Name/Sep 2018 to Mar 2020
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in, assessed needs and directed to appropriate personnel.
  • Scheduled and confirmed patient appointments for physician visits, procedures, diagnostic, surgical and consultation services.
  • Compiled physical and digital documents, charts and test results to meet business and patient need.
  • Answered phone calls to provide assistance, information and followed up on patient appointments.
  • Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
  • Processed patient payments and scanned identification and insurance cards.
  • Informed patients of financial responsibilities prior to rendering services.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Straightened up the waiting room so that it remained neat and organized.
  • Performed standardized tests and diagnosed problems with a Humphrey field analyzer and OCT test.
Server/Hostess
City, StateCompany Name/Jul 2017 to Nov 2018
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Welcomed guests with personable attitude and smile, offering to grab beverage orders while reviewing menu options.
  • Satisfied customers by topping off drinks, condiments, napkins and other needs.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Offered every client knowledgeable and supportive assistance to meet all needs and build loyalty.
  • Calculated charges, and collected payments from customers.
  • Restocked nonperishable food items, condiments and napkins to keep my station well-supplied.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Tracked seated guests and available seating using the seating chart.
  • Stayed on top of server availability and table turnover to make quick decisions about seating locations.
  • Performed walk throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Set up and decorated menu marketing boards with current meal and drink specials.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Answered front of house phone inquiries to inform customers of wait times, schedule and confirm reservations and record to-go orders and respond to service questions.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Checked dining and serving areas every 20 minutes to verify proper cleanliness and readiness for guests.
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Cashier
City, StateCompany Name/Aug 2016 to Jul 2017
  • Operated cash register, collected payments and provided accurate change.
  • Kept counter areas well stocked with drink supplies, condiments and napkins during non-peak hours.
  • Maintained up-to-date knowledge of menus, kitchen practices and other areas of interest to accurately fulfill orders and answer customer questions.
  • Pleasantly greeted and welcomed customers to Zaxby's prior to taking food order.
  • Received food and beverage orders from guests by telephone and accurately relayed orders to the kitchen staff.
  • Reviewed customer requests, resolved questions and defined specifications before completing orders.
  • Kept dining room neat, stocked and clean.
Education and Training
High School DiplomaMandarin High SchoolJun 2017City, State
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Resume Overview

School Attended

  • Mandarin High School

Job Titles Held:

  • To-Go Specialist/Server
  • Receptionist/Tester
  • Server/Hostess
  • Cashier

Degrees

  • High School Diploma

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