Develop, and analyze program policy and guideline documentation for the Texas Law Enforcement Telecommunication System; and oversee its hardware and software implementation.
Act as DPS liaison at meetings with local, state and federal agencies to review program and statutory requirements and changes.
Review compliance matters of policy and procedure; and recommend taking corrective action as needed against vendors and system users.
Organize projects covering system modifications mandated by state legislation or Department management; track and communicate project progress to Department management, and any public or private entities involved.
Evaluate statements of work and performance of TLETS contract vendors and review invoices for contract compliance. Recommend cancellation of contracts when necessary to Department management.
Respond to system failures and perform analysis and diagnostic checks after business hours and report all to Department management and appropriate entities.
Attend nationwide conferences related to system advancements for the law enforcement support community.
Responded to TCIC/NCIC-entered record requests according to local, state and federal policies.
Assisted senior records analysts with record reviews, entries and cancellations.
Processed court forms and notices for data entry/retrieval, inventory control, and technical projects.
Audited court documents according to local, state and federal guidelines.
Provided technical assistance, and status updates relating to the Texas/National Crime Information Center and other databases connected through the TLETS/Nlets telecommunication systems.
Verified compliance of TCIC/NCIC record entries according to state legislation and federal policies.
Provided support to local, state and federal agencies, and the general public through various modes of communication in a 24/7 work environment.
Processed and researched large volumes of statewide record entries and verified accuracy, completeness and compliance.
Identified and reported record errors to originating agencies and notified personnel of record cancellations governed by regulations.
Mediated inter-agency record requests according to TCIC/NCIC policies, and procedures.
Maintained statistical documents of record requests and processes.
Operated through several databases and software systems for data retrieval.
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