Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

  • 87 WPM typing speed
  • Advanced MS Office Suite
  • Filing and data archiving
  • QuickBooks expert
  • CRM
  • Business writing
  • Travel Administration
  • Social Media Knowledge
  • Multi-Line Phone Proficiency
  • Advanced Clerical Knowledge
  • Proofreading
  • Excellent interpersonal communication and strong writing skills
  • Team Player
  • Excellent time management skills
  • Data entry
  • Google Suite
  • Microsoft Suites
  • Microsoft Office
  • Good communication skills
  • Employee Evaluation
  • Resource Allocation
  • Quality control
  • Performance improvement
  • Daily workflow improvement
  • Knowledgeable in SalesForce
  • Staff education and training
  • Technical Support
  • Complaint resolution
Work History
Tier II Team Lead, 01/2017 to 03/2021
Cleveland ClinicBath, OH,
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Initiated timely response to emails, voicemails and written correspondence.
  • Optimized customer support by establishing collaborative service environment.
  • Adhered to rigorous standards for customer service, merchandising and operational safety.
  • Cross-trained and provided back up for customer service managers.
  • Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
  • Implemented new working processes which delivered continued improvements.
Senior Mobile App Developer, 01/2017 to Current
Tempur-PedicOrlando, FL,
  • Created, coded, and published Kinder Dictionary/Kinder Chat/Kinder Chat Parent.
  • Modified existing Ios & Android software to correct coding errors, upgrade interfaces, and improve overall performance.
Team Lead, 05/2006 to 09/2020
JDH ProfessionalCity, STATE,
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
  • Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
  • Designed strategic plan for component development practices to support future projects.
  • Worked effectively with cross-functional design teams to create software solutions that elevated client side experience and significantly improved overall functionality and performance.
  • Reviewed project specifications and drawings prior to assembling complex components to better understand assignments and expected deadlines.
  • Helped agents maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Used CRM daily to document and assist agents
COVID-19 Vaccine Call Center Supervisor-Contract, 08/2020 to Current
MaximusCity, STATE,
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
  • Managed personnel, including scheduling for agents and product specialists to foster increased productivity.
  • Entered alphabetic, numeric, or symbolic data from source documents into computer systems.
  • Improved organizational efficiency by effectively recruiting new hires and supporting management with personnel decisions.
  • Interpreted management directives to define and document administrative staff processes.
Bachelor of Science: Business, Human Resource Management, Expected in
University of Phoenix - Tempe, AZ,
  • Majored in Business/HR
: Phlebotomy Techician, Expected in
Central Ga Tech College - Milledgeville, GA,
Master of Science: Psychology, Expected in 10/2022
University of Phoenix - Tempe, AZ,
  • 2020 Kapla Leadership Award Recipient

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School Attended

  • University of Phoenix
  • Central Ga Tech College
  • University of Phoenix

Job Titles Held:

  • Tier II Team Lead
  • Senior Mobile App Developer
  • Team Lead
  • COVID-19 Vaccine Call Center Supervisor-Contract


  • Bachelor of Science
  • Master of Science

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