therapeutic case manager resume example with 15+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Experienced Police officer Youth worker and Infantryman offering Solid communication, planning and problem-solving abilities.

Seeking to apply team collaboration, leadership and communication skills. Multi-talented leader consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.


    • Assessing risks • Safety guidelines • Identifying hazards • Briefing leadership • Training expertise • Maintaining equipment • Managing PPE • Event coordination • Navigation • Behavior improvements • User training • Electronic and stationary surveillance • Property management • Planning and execution • Project organization • Referral generation • Troubleshooting • Logistics management • Complaint resolution • Portion and cost control • Cleaning equipment operations • Interviewing • Evidence storage • Budgeting • Staff supervision • Business development • Systems monitoring • Staff leadership and direction • Report writing and analysis • Patient education and counseling • Disease prevention • Tool repair and maintenance • Order taking • Public relations • Stock management • Continuous improvements • Conflict resolution

Queensland Police Service Brisbane, Expected in Diploma in Public Safety (Policing) : - GPA :
Auckland University Auckland, Expected in 02/2001 Graphic Design : Type Setting And Design - GPA :
Henderson High School Henderson New Zealand, Expected in High School Diploma : - GPA :
Work History
City Of Rock Island - Therapeutic Case Manager
Rock Island, IL, 11/2019 - 01/2021
  • Developed and created programs and monitored effectiveness against individual participant needs.
  • Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Educated families and community members about domestic violence, including its impact on children.
  • Worked with senior case managers to coordinate team development activities and trainings.
  • Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
Redner's Markets Inc. - Police Officer
Ephrata, PA, 01/2012 - 09/2019

• Educated staff members on proper field procedures to boost efficiency and public trust in officers.

• Delivered expert courtroom testimony to support criminal cases across Queensland.

• Evaluated case documentation submitted by team members to check accuracy and compliance with department policies aimed at protecting criminal cases. Oversaw more than 100 criminal investigations each year, specializing in offences against the Drugs misuse Act and Queensland Criminal Code.

• Determined appropriate course of criminal prosecution by analyzing and evaluating information.

• Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.

• Led shift briefings to inform officers of important considerations such as properties to check and individuals of note in local areas.

• Apprehended offenders and conducted interviews and interrogations. • Managed crime scenes in diligent and systematic manner to protect personnel and evidence.

• Directed and monitored work of 22 law enforcement professionals with clear focus on maximizing results and maintaining transparent police operations.

• Coordinated swift and tactical responses to criminal issues such as burglaries, thefts and violent crimes.

• Conducted preliminary investigations at scenes of major crimes.

• Conducted thorough investigations of serious injury and fatality traffic accidents.

Woolworths - Bakery Manager
City, STATE, 01/2009 - 12/2011

Guaranteed all baked goods were cooked according to customers tastes and needs.

• Managed all baking operations professionally and handled all problems confidently.

• Verified functionality and code compliance of cooking equipment and utensils for optimal customer protection.

• Maintained and controlled inventory of baked goods.

• Maintained cleanliness and hygiene in bakery premises. Baked consistent quality items by accurately mixing, dividing, shaping and proofing.

• Managed inventory, labor, expenses and other operational processes.

• Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.

• Mixed, proofed, shaped and baked dough for baguettes, bagels and other breads.

• Operated bakery under budget for 3 consecutive years. Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.

• Established and maintained positive vendor relationships. Mixed dough, scaled breads and cakes, fried doughnuts and performed all baking duties.

• Replenished and rotated food items, following correct food cooling and storage procedures.

• Cleaned and maintained kitchen equipment and oven.

Royal New Zealand Infantry Regiment - RIlfleman
City, STATE, 01/2005 - 12/2008

Achieved 100% on all physical fitness evaluations and agility testing over 4 years.

• Responded to emergencies with speed, efficiency and knowledgeable assistance.

• Patrolled designated coverage areas and evaluated terrain for defensive use.

• EDUCATION ACCOMPLISHMENTS AFFILIATIONS MARTIAL ARTS INSTRUCTOR Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.

• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

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Resume Overview

School Attended

  • Queensland Police Service
  • Auckland University
  • Henderson High School

Job Titles Held:

  • Therapeutic Case Manager
  • Police Officer
  • Bakery Manager
  • RIlfleman


  • Diploma in Public Safety (Policing)
  • Graphic Design
  • High School Diploma

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