Offering progressively responsible sales experience with industry companies. Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering top-notch experiences in every interaction. Well-versed in successful sales techniques and approaches, relationship building and long-term customer retention strategies. Focused on maximizing bottom-line profitability by satisfying customer needs and business targets through skilled promotions. Effective
Skills
Customer assistance
Analytical skills
Compassion
Organization and Time management
Self-motivated professional
Problem-solving skills
Exceptional customer service
Excellent people skills
Professional demeanor
Relationship building
Multi-tasking strength
Problem Sensitivity
Team Collaboration
Work History
Theme Park Cast Member, 11/2018 to Current Walt Disney Co. – Lake Buena Vista, FL,
Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
Delivered information and details of interest about facility to visitors.
Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
Engaged safety devices and monitored attraction during operation to reduce safety risks.
Operated rides and attractions according to written guidelines to reduce injuries.
Cleaned rides and attractions to reduce spread of germs and bacteria.
Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
Exceeded goals through effective task prioritization and great work ethic.
Customer Service Associate, 10/2016 to Current Desert Diamond Casino – Glendale, AZ,
Developed and actualized customer service initiatives to decrease wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Informed customers about special promotions and provided detailed information for various products.
Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Resolved concerns with products or services to help with retention and drive sales.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Recommended products to customers, thoroughly explaining details.
Regularly exceeded daily sales and product add-on quotas.
Sales Associate, 03/2017 to 12/2018 Massage Envy – Madison, WI,
Provided positive first impressions to welcome existing, new and potential customers.
Assisted in verifying staff credentials, granting access to generally restricted areas.
Provided assistance to guests with special needs and helped with seat accommodations.
Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
Directed patrons to specific venue locations, restrooms and will-call window.
Maintained lobby, hallway and auditorium cleanliness using various sanitation practices.
Directed ticket holders to seats and facility locations.
Greeted customers with smile and provided friendly, knowledgeable service.
Provided customer service by selling tickets and merchandise, answering questions and distributing programs.
Assisted patrons with seating by giving directions and lighting paths.
Sales Associate, 10/2017 to 10/2017 Massage Envy – Mansfield, TX,
Prepared merchandise for sales floor by pricing or tagging.
Engaged with customers to effectively build rapport and lasting relationships.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions regarding sizing, accessories and proper care for merchandise.
Processed product returns and assisted customers with other selections.
Provided positive first impressions to welcome existing, new and potential customers.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Education
No Degree: Theater Arts, Expected in 06/2023 Santiago Canyon College - Orange, CA GPA:
High School Diploma: , Expected in 06/2019 Parkview High School - Orange, CA GPA:
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