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Theme Park Cast Member Resume Example

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Victoria
Mejia
Professional Summary

Offering progressively responsible sales experience with industry companies. Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering top-notch experiences in every interaction. Well-versed in successful sales techniques and approaches, relationship building and long-term customer retention strategies. Focused on maximizing bottom-line profitability by satisfying customer needs and business targets through skilled promotions. Effective

Skills
  • Customer assistance
  • Analytical skills
  • Compassion
  • Organization and Time management
  • Self-motivated professional
  • Problem-solving skills
  • Exceptional customer service
  • Excellent people skills
  • Professional demeanor
  • Relationship building
  • Multi-tasking strength
  • Problem Sensitivity
  • Team Collaboration
Education
Santiago Canyon CollegeCity, StateExpected in 06/2023No Degree:Theater Arts
Parkview High SchoolCity, State06/2019High School Diploma
  • Awarded Valedictorian
Work History
Company Name - Theme Park Cast Member
City, State11/2018 - Current
  • Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
  • Delivered information and details of interest about facility to visitors.
  • Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
  • Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
  • Engaged safety devices and monitored attraction during operation to reduce safety risks.
  • Operated rides and attractions according to written guidelines to reduce injuries.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
  • Exceeded goals through effective task prioritization and great work ethic.
Company Name - Customer Service Associate
City, State10/2016 - Current
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Informed customers about special promotions and provided detailed information for various products.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Recommended products to customers, thoroughly explaining details.
  • Regularly exceeded daily sales and product add-on quotas.
Company Name - Sales Associate
City, State03/2017 - 12/2018
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Assisted in verifying staff credentials, granting access to generally restricted areas.
  • Provided assistance to guests with special needs and helped with seat accommodations.
  • Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
  • Directed patrons to specific venue locations, restrooms and will-call window.
  • Maintained lobby, hallway and auditorium cleanliness using various sanitation practices.
  • Directed ticket holders to seats and facility locations.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Provided customer service by selling tickets and merchandise, answering questions and distributing programs.
  • Assisted patrons with seating by giving directionsand lighting paths.
Company Name - Sales Associate
City, State10/2017 - 10/2017
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Processed product returns and assisted customers with other selections.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
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Resume Overview

School Attended

  • Santiago Canyon College
  • Parkview High School

Job Titles Held:

  • Theme Park Cast Member
  • Customer Service Associate
  • Sales Associate

Degrees

  • No Degree : Theater Arts
    High School Diploma

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