Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Organized cashier experienced in handling cash, processing payments and cementing patron relationships with excellent interpersonal abilities. Proven history of carefully managing funds to reduce discrepancies. Service-oriented team member with articulate communication skills and friendly demeanor. Friendly Cashier offering more than 3 years of retail experience. Organized and enthusiastic with expertise in accurately processing payments and maintaining high levels of customer satisfaction in all interactions. Committed and hardworking cashier with 3 years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Focused and attentive Staff Member with good administrative, organizational and problem-solving abilities. Skilled at coordinating people, activities and documents. Dedicated to best-in-class work and productivity. Organized cashier experienced in handling cash, processing payments and cementing patron relationships with excellent interpersonal abilities. Proven history of carefully managing funds to reduce discrepancies. Service-oriented team member with articulate communication skills and friendly demeanor.

Skills
  • Beverage preparation
  • Smoothie Making
  • Sandwich Preparation
  • Product Displays
  • Point of Sale Knowledge
  • Ordering Procedures
  • Menu Memorization
  • Food Preparation and Safety
  • Exceptional Customer Service
  • Coffee Machinery
  • Conflict Resolution
  • Cleaning
  • Table Setting Knowledge
  • Adaptive and Creative
  • Food Running
  • Excellent Memory
  • Fluent in Spanish
  • Customer assistance
  • Credit card processing
  • Payment collection
  • Cash register operations
  • Refunds and exchanges
  • POS Systems
  • Liquor Law Compliance
  • Identification Checks
  • Drawer Management
  • Cash Drawer Management
  • Bagging and Packaging
  • Merchandise Restocking
  • Product and Service Sales
  • Cash Register Operation
  • ID Verification
  • Refund Handling
  • Guest Services
  • Interactive Communication Skills
  • Cash Handling
  • Verbal and written communication
  • Customer engagement
  • Performance improvement
  • Telephone etiquette
  • Food running
Work History
06/2020 to Current The Home Depot Shake Shack | Ardmore, PA,
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Requested official identification for alcoholic/chemical purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Worked closely with coworkers to solve problems and handle customer concerns.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Educated customers on promotions to enhance sales.
  • Assisted customers with special services, account updates and promotional options.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Assisted customers by answering questions and fulfilling requests.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Served needs of more than 40 customers in busy noisy environment.
02/2017 to 06/2020 Crew Member Sephora | Hollywood, CA,
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Cooked batches of food according to standard recipes.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
  • Collaborated with team members to complete orders.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Prepared and expedited food orders to support waitstaff and other team members.
08/2019 to 01/2020 Cashier Fulgent Genetics, Inc. | El Monte, CA,
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Requested official identification for alcoholic purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Counted cash in register drawer at beginning and end of shift.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Worked closely with coworkers to solve problems and handle customer concerns.
  • Reviewed weekly sales circulars and monitored price changes.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Educated customers on promotions to enhance sales.
  • Assisted customers with special services, account updates and promotional options.
  • Organized and reported on financial information to document payment histories and assist with sound financial accounting.
  • Worked with managers to complete daily counts and maintain funds security to minimize theft and mismanagement risks.
06/2019 to 08/2019 Barista Barnes & Noble | City, STATE,
  • Created over 100 drinks in average shifts with consistently positive customer satisfaction scores.
  • Elevated customer loyalty by using strong communication and knowledge abilities to resolve customer problems.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every 15 minutes.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Cultivated ability to recall customers' names and address each by name.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales by more than 50%.
  • Controlled line and crowd with quick, efficient service.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Prioritized drink requests while managing interruptions.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Set and achieved goals for professional development, including [Describe goals achieved].
  • Sanitized espresso machines and delicate equipment and wiped down counters and tables to prevent spread of germs.
  • Maintained regular and consistent attendance and punctuality.
  • Developed and demonstrated skillful and creative latte art to engage customers.
  • Prepared more than 25 batches of coffee per 30, monitoring levels to avoid empty machines during peak shop hours.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
Education
Expected in 06/2020 High School Diploma | Terra Linda High School, San Rafael , GPA:
Expected in 06/2024 Associate of Science | Biology College of Marin, Greenbrae, CA GPA:

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Resume Overview

School Attended

  • Terra Linda High School
  • College of Marin

Job Titles Held:

  • The Home Depot
  • Crew Member
  • Cashier
  • Barista

Degrees

  • High School Diploma
  • Associate of Science

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