Highly skilled QA and functional testing professional with an IT experience of 88 months and diverse industry experience in Retail, Banking - Credit Cards, Automobiles and Communication. Currently associated with Cognizant Technology Solutions as Associate-Projects.
Currently associated with Cognizant Technology Solutions as Associate-Projects.
|Skills||Experience||Total Years||Last Used|
|HP Quality Center/ALM||Master||6||2013|
|Deploying applications and DB builds on the UNIX||Advanced||2||2009|
Project Description :
Customer Communication Framework is an effort to consolidate the format and content of all communication that goes out to the Mass Mutual's customers by synchronizing legacy and current systems/practices and making them compatible as a whole.
Involved in the analysis of Business Requirements along with Business Representatives.
Project Description :
Phoenix is a web based application that deals with various Operational Risks encountered by JPMorgan & Chase Investment Banking.
Third Party Relationships deals with the risks posed by a technological collaboration with a Vendor and the mitigation strategies.
It is a module in Phoenix that maintains a profile for each Vendor engagement that JPMC has and a sub-profile for each service provided bythe vendor. The inherent risks and the subsequent mitigation plans or non-compliances are also listed in each sub-profile.
Interact is a tool to address customer requests and queries pertaining to Telecom subscription and maintenance. It is the interface for the Customer Service representatives to address customer needs and add/modify relevant data to the Customer database.
Precise Delivery Date is an enhancement in the Supply Chain Management process which targets displaying the accurate date of delivery of goods rather than an approximate date range.
Maximo deals with planning and scheduling the maintenance activities at a typical FORD plant keeping in accordance to the policies for the same.
Enterprise Planning is a sales planning and reviewing tool designed by JDA and it has been customized according to Kohl's requirements. It enables an organization to review past sales data and plan for future in a hierarchical fashion based on the organizational hierarchy.
It contains detailed categorization of data on the basis of departmental and temporal entities.
iQ Navigator is a messaging programs portal and approval workflow system that
Allows clients to submit program briefs (also called campaign briefs) to VeriSign for provisioning. iQ Navigator has a built-in workflow that lets clients move briefs through the provisioning process. The system also provides a mechanism to view programs and their corresponding status.
GE Workstation is a key initiative of GECF - US intended to implement a user-friendly, self-help enabled; web based front-end system to be accessible to Collection and Customer Service Call Centers via the internet. The workstation is designed to implement Universal Agent, expand cross-sell opportunities and enable shared services.
The Workstation software is accessed for and by GECF-US employees on their Desktop upon initiation of outbound collection calls and inbound customer service calls. The front-end solution will initiate various transactions that will cascade to logical monetary and non-monetary transactions impacting cardholder accounts and receivables, enhancing operator usability and productivity.
The basic model of ‘Apollo Workstation' is the integration of existing business processes and IT solutions into single-window operation in the following areas of operation:
Date of Birth: 27th March, 1984
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