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Test Manager Resume Example

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TEST MANAGER
Summary
Successful IT professional with 28 years of experience providing exceptional customer service to various clients. Dynamic and highly motivated leader with extensive knowledge of several EY global independence tools in Risk Management. Exceptional ability to manage initiatives and teams concurrently in fast-paced, changing environments and situations. Consistently surpassed client's expectations in delivering quality results through efficient use of resources, goal and priority setting.
Accomplishments
Significantly reduced the incidence of IT issues globally for one of EY's global independence tools - PACE by leading a testing team that detected more than three thousand defects during test execution.
Took over as Test Manager of the EY GTAC project which was late to market and over budget, and successfully launched in less than four months.
Served as Test Manager for several successful high profile programs such as PACE, GIS, GMS, GTAC, PICART and GBRET within EY's Risk Management IT service delivery portfolio.
Selected as one of the five Local Test Support Team members who provided onsite support to EY local country practices during GFIS UAT.
Designed and developed an interim utility program that allowed the TIAA-CREF business to continue for several days while a computer system glitch is being resolved, thus avoiding hundreds of thousands in regulatory fines.
Member of core team who designed, developed and implemented the Cargo Revenue Accounting System, which was successfully used by Lufthansa Airlines in Hamburg, Germany.
Experience
01/2012 to Current
Test ManagerEY － Secaucus, NJ
  • Successfully test key initiatives which include Process for the Acceptance of Clients and Engagements (PACE), Global Independence System (GIS), Global Monitoring System (GMS),  Personal Independence Compliance Audit Tracking (PICART) and Business Relationships Evaluation & Tracking (BRET).
  • Lead up to 20 testing resources at one point simultaneously working on different initiatives.
  • Use project management tools such as Microsoft Office to produce high quality QA documents and deliverables.
  • Significantly reduce the number of critical and high priority issues progressing to production.
  • Motivate resources to be the highest performing team consistently meeting delivery targets with high quality deliverables
  • Work closely with other managers to constantly improve processes that ensure project success.
  • Develop and maintain strong and sustained working relationships with other IT Services teams, IT Solutions functions and business to expedite delivery of IT solutions. 
  • Enhance stakeholder's testing experience during UAT by minimizing the number of defects in each tool.   
  • Provide knowledge and technical guidance to team members, project team members, colleagues and/or customers.
05/2008 to 01/2012
Consultant for EY (Test Lead)Volt Information Sciences Inc. － New York, NY
  • Planned and managed QA functional testing activities for various projects including but not limited to Global Tools for Acceptance and Continuance (GTAC), Global Independence System (GIS), US Monitoring System (USMS), Global Monitoring System (GMS) within the Risk Management portfolio.
  • Reduced the number of bugs progressing to production by at least 30% during GTAC Release 4.1 implementation.
  • Managed up to 10 on-shore and off-shore resources and ensured all system tests are successfully completed with quality, on time and within budget.
  • Developed test strategy for each project using a risk-based approach, coordination method, and mitigation that helped improve the quality of software.
  • Encouraged team to consistently work at the highest level and exceed management's expectations.
08/2003 to 10/2007
Consultant for EY (Project Team Lead / SME / Test Engineer)Volt Information Sciences Inc. － New York, NY
  • Supported more than 20 EY local country practices as Functional/Technical Liaison managing relationships with business and technical clients during testing, deployment and customization phases of the Global Financial and Information System (GFIS).
  • Helped clients develop business cases to implement process changes.
  • Trained clients on how to use the application and prepared training materials.
  • Traveled to EY practices in the Americas, Europe, Asia and Africa as SME for PeopleSoft Financials for onsite support during UAT phase of GFIS.
  • Stationed in the Far East region as SME providing functional and technical expertise during deployment of Asian practices.
  • Provided functional and technical guidance and expertise to team members, and business representatives.
  • Participated in the QA testing of GFIS application
05/1997 to 07/2003
Consultant (Test Lead, Lead Developer)Icomp Inc. － Jersey City, NJ
  • Assumed various IT positions in six years of consulting with TIAA-CREF providing new technology solutions and support through business analysis, system development and quality assurance testing in various platforms.
  • Supervised and coordinated QA testing activities for multi-platform applications including documentation of test strategies, test plans, test cases, defect tracking and resolution and test results.
  • Participated in user requirements gathering and creating functional specifications for several projects that include Retirement Annuity, Open Investment Architecture, Classic/Roth IRA Rollovers/Direct Transfers and Financial Accounting.
  • Led the development and implementation of the firm's companywide Year 2000 project.
  • Instrumental in developing programs to amend a Y2K related computer glitch in the firm's actuarial system.
09/1994 to 04/1997
Consultant (Developer)The Reohr Group － Wayne, PA
  • Maintained existing applications for The Vanguard Group, one of the leading investment management companies in the U.S.
  • Imparted application development expertise for Rollins Truck Leasing Corporation in Wilmington, Delaware.
  • Developed new as well as maintained existing applications for Lukens Steel Company in Coatesville, PA.
07/1989 to 06/1994
Consultant for Lufthansa (Lead Developer, Developer)Genpact Headstrong Corporation － Makati City, Philippines
  • Led a team of 5 developers responsible for development of Lufthansa's Cargo Revenue Accounting System.
  • Provided on-site support in deployment and maintenance of the application in Hamburg, Germany for more than three years.
Education and Training
Bachelor of Science: Computer EngineeringMapua Institute of Technology － ManilaPhilippines
Certifications
International Software Testing Qualifications Board (ISTQB) Foundation Level (CTFL)
Personal Information
  • Present Resident in Jersey City, NJ
  • Sex: Male
  • Status: Married with 2 children (ages 9 & 4)
  • Hobbies: International Travel, Tennis
  • Work Eligibility: U.S. Citizen
Skills
  • Soft Skills: Leadership, Communication, Teamwork, Flexibility, Positive attitude, Creative thinking, Work ethic,  Decision making, Time management, Motivation, Problem-solving, Critical thinking, Conflict resolution, Listening, Mentoring, Negotiation, Presentation, Determination
  • Technical Skills: Testing, Analysis, Agile methodology, Structured Query Language (SQL), Technical writing,
Leadership
Worship Ministry Team Leader
Vroom Street Church Jersey City, NJ - July 2011 to Current
Provides leadership to the team that leads worship; primary individual to recruit, audition, integrate, and orient new people into the worship team; schedules and oversees rehearsals; manages schedule of worship leaders and other band members; and works closely with the senior pastor in the area of worship.
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Resume Overview

Companies Worked For:

  • EY
  • Volt Information Sciences Inc.
  • Icomp Inc.
  • The Reohr Group
  • Genpact Headstrong Corporation

School Attended

  • Mapua Institute of Technology

Job Titles Held:

  • Test Manager
  • Consultant for EY (Test Lead)
  • Consultant for EY (Project Team Lead / SME / Test Engineer)
  • Consultant (Test Lead, Lead Developer)
  • Consultant (Developer)
  • Consultant for Lufthansa (Lead Developer, Developer)

Degrees

  • Bachelor of Science : Computer Engineering

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