LiveCareer-Resume

tess community manager resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Highly driven individual, focusing priorities on maximizing income, building a strong team, and minimizing expenses. Excel at project management, fine tuning daily operations, and developing marketing strategies to boost occupancy while maximizing market rents. Proficient with essential programs such as word processing, spreadsheets, and database management. Experienced in property management software platforms, such as ILM, OneSite, Yardi, and Rent Café. Specialized training in the Seattle King County MFTE program. Hands-on Community Manager known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset.

Skills
  • Resident Relations
  • Price Structuring
  • Understanding of Amenities
  • MS Office Suite
  • Leasing and Sales
  • Operating Cost Tracking
  • Conflict Handling
  • Marketing and Advertising
  • Social Media Engagement
  • Rent Pricing Optimization
  • Capital Projects Management
  • Vendor Management
Work History
Community Manager, 02/2023 - Current
Impact Communities , , Bellevue, WA
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
  • Managed community within established cost constraints.
  • Worked alongside vendors to ensure that capital projects were completed on time and within budget.
  • Brought delinquency down by 50% in three months time, by working together with residents and various agencies.
  • Evaluated property conditions and recommended improvements.
  • Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
  • Increased office organization by creating filing systems and managing confidential information carefully.
  • Received and processed resident payments, and updated system accounts with latest information.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
  • Met with residents to gather information and develop effective solutions.
  • Contacted correct individuals to perform repairs and maintenance to obtain immediate resolutions.
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
  • Monitored community activities and maintained compliance with relevant laws, regulations and codes.
  • Produced reports about community activities to keep owners, directors and property managers informed.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
TESS Community Manager, 12/2022 - 02/2023
Lincoln Property Company, Inc. , , Seattle, WA
  • Communicated effectively with residents, and on-site associates.
  • Kept properties in compliance with local, state and federal regulations.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Collected and maintained careful records of rental payments and payment dates.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Coordinated appointments to show marketed properties.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Generated professional networks by engaging in professional, industry and government organizations.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Implemented property management systems to support community and expertly handle diverse needs.
  • Evaluated property conditions and recommended improvements.
Assistant Community Manager, 01/2022 - 02/2022
Spire Credit Unioin , , Seattle, WA
  • Raised community's online Google review score from 3.2 to 4.5 in 6 month period
  • Audited building's parking, pets and storage units bringing in 25% revenue above yearly budget
  • Brought down delinquency from $120,000 to $37,000
  • Marketed property to local businesses through collateral, emails and phone calls.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Distributed and followed up on tenant renewal notices.
  • Collected monthly rent payments and other fees, always properly recording and processing money.
  • Liaised between property owners and tenants about expectations, paperwork, payments and other logistics.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
  • Evaluated property conditions and recommended improvements.
  • Increased office organization by creating filing systems and managing confidential information carefully.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
  • Contacted correct individuals to perform repairs and maintenance to obtain immediate resolutions.
  • Resolved tenant issues quickly and increased tenant retention by 5%.
  • Supervised facilities and services for 150 unit, mid-rise community.
  • Monitored community activities and maintained compliance with relevant laws, regulations and codes.
Leasing Professional, 03/2021 - 12/2021
PNC Inc. , , Seattle, WA
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Invited prospects to fill out application upon completion of property tour.
  • Verified tenant incomes and other information before accepting lease applications.
  • Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
  • Greeted clients, showed apartments, and prepared leases.
  • Responded to requests and scheduled appointments for property showings.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
  • Held high approval rating and maintained customer loyalty with top-notch service.
  • Closing ratio of 83%
Education
Associate of Arts: Associates in Arts, Expected in 08/2012
-
Valencia College - Orlando, FL
GPA:
Status -
  • Member of Dean's Honor List
  • 3.85 GPA
Certifications
  • CALP - Certified Apartment Leasing Professional
  • Dale Carnegie Advanced Sales Certified
  • Notary Public
,
Awards
  • Recipient of 2022 Greystar's Customer Service Satisfaction Award in the Pacific Northwest
Affiliations
  • National Apartment Association
  • Washington Apartment Association


Languages
English :
Native or Bilingual:
Negotiated :
:
Spanish :
Native or Bilingual:
Negotiated :
:

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Resume Overview

School Attended

  • Valencia College

Job Titles Held:

  • Community Manager
  • TESS Community Manager
  • Assistant Community Manager
  • Leasing Professional

Degrees

  • Associate of Arts

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