Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths. Coaches and encourages staff toward advancement using an enthusiastic and supportive attitude.
18 years of retail experience, held various positions. Have been promoted numerous times for personal achievement. Most recent has been to drive an entire Market (DC/VA/MD) and make it the #1 Home Services territory in Sears Holdings Corp. 3 years in a row.
Territory Services LeaderMar 2014 to Nov 2016 Sears Home Services － Winter Park, FL
Partner with the field leadership, Store General Manager, and Assistant Store Manager(s) to ensure
store execution of the Home Service and Protection business objectives are met through proper
implementation of member focused selling within assigned markets.
Teach and coach Members 1st engagement model and sales floor effectiveness coaching model,
develop market strategies to meet HS revenue targets, support performance leadership, build and
manage relationship at store, district, region level, and assist with store employee development
(SGM, ASM, associate).
Partner with field leadership to identify and prioritize HS revenue and behavior opportunities.
Visit key velocity markets and under performing markets as needed.
Assistant Store ManagerAug 2012 to Feb 2014 Sears Holdings Corp. － Fairfax, VA
Delivered excellent customer service by greeting and assisting each customer.
Addressed customer inquiries and resolved complaints.
Design and implemented customer satisfaction metrics.
Reorganized the sales floor to meet company demands.
Completed weekly schedules according to payroll policies.
Trained staff to deliver outstanding customer service.
Analyzed marketing information and translated it into strategic plans.
Addressed and corrected sales staff communication issues in a tactful and effective manner.
Worked closely with the store manager to formulate and build the store brand.
Contributed to merchandising ideas at team sales meetings.
Associate of Science, Business Administration2003NORTHERN VIRGINIA COMMUNITY COLLEGE － STERLING, VA, USAGPA 3.8
Communication / Leadership / Conflict resolution / Team-oriented / Recruiting and interviewing / Strong organizational skills / Active listening / Sharp problem solver / Superb sales professional / Social media savvy / Relationship building / Results-oriented / Personnel training and development / Advanced mathematical aptitude / Self-motivated / Energetic personality / Persuasive communication expertise / Savvy negotiator / Time management