Territory Sales Manager NC/SC, 12/2019 - 03/2020 Benefitmall Inc. – Fort Worth, TX,
Grew and maintained customer database of 800+ customers in assigned territory.
Established new business while creating and executing marketing co-operative opportunities with clients to
guarantee highest market penetration.
Performed outside B2B sales.
Entertained customers to cultivate more business opportunities.
Kept detailed records of daily activities in Salesforce.
Worked closely with Inside sales team to create and implement strategies for pricing, managing inventory and advised our team of opportunities we needed to continually request to quote.
Provided metallurgical specifications to customers to assist them in supplying appropriate grades of material for particular end uses.
Inside Sales Representative, 05/2018 - 03/2019 Independent Can Co. – Fort Madison, IA,
Conducted outcall's daily to follow up on quotes and to assure clients received good service and the proper product in a timely manner.
Responded to all customer inquiries in a very quick manner.
Proactively contacted customers before they called me with any delivery issues. Customers appreciated this as they could advise their customer to keep them happy.
Collected information on sales and service issues to coordinate team-wide resolutions and updated customer accounts with relevant information for continuous improvement.
Prospected through cold calling or customer referrals for new potential customers and maintained robust conversion rate.
Answered customers' questions regarding products, any metallurgical questions/specifications, prices and availability.
Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
Developed strategic relationships with existing customers by learning preferences and managing regular communications.
Senior Inside Sales, 06/2004 - 11/2017 Earle M. Jorgensen Company – City, STATE,
Maintained a branch leading gross profit margin of over 35% per month with the company average at just
17%.
Recognized as a top performer nationally in company wide videos reviewing top orders closed.
Built and strengthened rapport with hundreds of customers through daily/weekly contact by meeting customers' daily requests and keeping them informed of any delivery issues.
Conducted market research and analysis to determine trends and product needs for customers to ensure
needs were met.
Shared product knowledge and sales training for team and clients.
Prospected to increase distribution ensuring product received best possible market penetration and for 10 years lead company's prospecting efforts.
Fielded calls from many customers who took advantage of accumulated knowledge of filling very odd and curious requests.
Maintained current knowledge of all evolving changes in the metals industry.
Sales Manager, 05/2001 - 04/2004 Personal Legal Plans – City, STATE,
Managed two telesales locations in Southpark and University areas of Charlotte, NC. which consisted of 14 lead generators and 18-20 appointment setters.
Responsible for running newspaper ads in the Charlotte Observer for applicants.
Aggressively pursued candidates with phone interview calls to identify strong candidates which decreased unnecessary personal interviews.
Held week long training classes to teach trainees intricacies of estate planning, how to maintain contact material properly, all company policies, and how to use our phone script to be successful in scheduling appointments for our team to meet clients interested in our services.
Responsible for compiling all payroll and employee statistics for daily, weekly and monthly periods.
Conducted one on one training with my team to critique presentations to be more effective by using ACD call center application.
Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
Education
Certificate: Leadership For Lead Employees I & II, Expected in 06/2001 - The Employers Association - Charlotte, NC, GPA: Status -
Understanding the importance of the leadership role and its impact on their teams and the organization
Motivating employees and build an effective team
Managing performance and effectively conduct performance feedback sessions
Understanding workplace compliance issues including the FMLA, ADA, and EEO
Creating a positive, civil work environment and resolve issues
Communicating effectively to achieve results
Recognizing and address substance abuse issues in the workplace
Implementing and guiding change
Building teamwork and cooperation among employees
Developing best practices for hiring smart
Diploma: General Studies, Expected in 05/1991 - Lumberton Sr High School - Lumberton, NC, GPA: Status -
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