Industry Preference: I am very useful for any business with customers who "say no" and value world class service. Order clerking is ok but it's not nearly as much fun or a challenge.
Experienced, competitive and results driven sales professional with a record of building long lasting relationships and capturing new market share.
Exceptional communication and listening skills in any sales situation on the phone or in person.
Skilled at knowing when to be quiet which is a weakness of many in the sales industry. Many I know in sales agree this is near the top of the list.
Equipped with solid communication and interpersonal skills to establish rapport with current or potential clientele. I have a myriad ways I've utilized through the years.
Articulate communicator well versed in closing a transaction which alleviates any misunderstanding, frustrated customers or future issues for my team.
Coached many past employees as a sales manager and even my coworkers into success using professional and constructive techniques.
Skills
Territory and Account Management
New Business Development
Interviewing Techniques To Benefit Success Rate and Employee Retention
Grew and maintained customer database of 800+ customers in my territory.
Establish new business while creating and executing marketing co-operative opportunities with clients to
guarantee highest market penetration.
Performed outside B2B sales.
Entertained customers to cultivate more business opportunities.
Kept detailed records of daily activities in Salesforce.
Worked closely with Inside sales team to create and implement strategies for pricing, managing inventory and advising them of opportunities we need to continually request to quote.
Provided metallurgical specifications to customers to assist them in supplying appropriate grades of
material for particular end uses.+
Interacted with many of the clients I have serviced for years prior by utilizing rapport built from years
past.
Conducted outcall's daily to follow up on quotes and to assure clients had received good service and the
proper product in a timely manner.
Responded to all customer inquiries in a very quick manner.
Work in the steel business involves a lot of multitasking: listening, answering questions, multiple phone lines ringing, too many impersonal emails these days, chasing down orders to advise customers of good delivery dates, following up on quotes and order entry.
Proactively contacted customers before they called me with any delivery issues. Customers appreciated this as they could advise their customer to keep them happy.
Collected information on sales and service issues to coordinate team-wide resolutions.
*I had to note here that Mike Loveland was a wonderful teammate to work for. It's pretty tough to sell me on most anything especially jumping out of an airplane at 46 years old yet he did it.
06/2004 to 11/2017
Senior Inside SalesEarle M. Jorgensen Company – City, STATE,
Maintained a branch leading gross profit margin of over 35% per month with company average at just
17%.
Recognized as a top performer for 6 straight years for leading monthly gross profit with over $250,000
per month.
Built and strengthened rapport with hundreds of customers through daily/weekly contact for the tenure at EMJ by meeting my customers' daily requests.
Conducted market research and analysis to determine trends and product needs for customers to ensure
needs were met.
Shared product knowledge and sales training for team and clients.
Prospected to increase distribution ensuring that our product receives the best possible market penetration and for 10 years lead the company's prospecting efforts.
Managed a cold call list where I would work to build upon my customer base.
05/2001 to 04/2004
Senior Inside Sales RepresentativePersonal Legal Plans – City, STATE,
Managed two telesales locations in the Southpark and University areas of Charlotte, NC. consisting of
14 lead generators and 18-20 appointment setters.
Responsible for running newspaper ads in the Charlotte Observer for applicants.
Made strong phone interview calls to thin out the amount of personal interviews I would have to make.
Held week long training classes to teach trainees the intricacies of estate planning, how to maintain contact material properly, all company policies, and how to use our phone script to be successful in scheduling appointments for our team to meet clients interested in our services.
Responsible for compiling all payroll and employee statistics for the daily, weekly and month periods.
Conducted one on one training with my team to make them successful quickly by using the ACD call center application.
Education
Expected in 06/2001 to to
Certificate: Leadership For Lead Employees I & II The Employers Association - Charlotte, NC, GPA:
Understanding the importance of the leadership role and its impact on their teams and the organization
Motivating employees and build an effective team
Managing performance and effectively conduct performance feedback sessions
Understanding workplace compliance issues including the FMLA, ADA, and EEO
Creating a positive, civil work environment and resolve issues
Communicating effectively to achieve results
Recognizing and address substance abuse issues in the workplace
Implementing and guiding change
Building teamwork and cooperation among employees
Developing best practices for hiring smart
Expected in 05/1991 to to
Diploma: General Studies Lumberton Sr High School - Lumberton, NC, GPA:
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