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Professional Summary
Accomplished management professional with [Number] years of career progression in [Type] operations. Proven effective leader skilled in development and oversight of high-performing, multi-disciplined and quality-oriented teams. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processes and costs. Focused and meticulous in all financial and regulatory compliance objectives to strategically plan and execute budgets, forecasts, cost-reduction techniques and safety initiatives. Outstanding communicator with [Language] fluency and well-versed in employee, vendor and partner relations.
Skills
Account Management
Recruitment
Budget development
Staff training/development
Coaching and mentoring
Relationship building
Project lifecycles
Volunteer recruitment strategy
Team Building
File and records management
Project Management
Curriculum writing
Flexible & Adaptable
Verbal and written communication
Microsoft Office
Work History
01/2017 to CurrentTerritory Sales ManagerCarrier Enterprise | Richmond, VA,
Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
Closed over $[Amount] in sales each [Timeframe], including preparing contracts and processing order forms.
Engaged with customers to effectively build rapport and lasting relationships.
Maintained organized, presentable merchandise to drive continuous sales.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Trained and developed [Job Title]s in company processes, product knowledge, customer service and selling techniques.
Increased sales by [Number]% over [Timeframe] by offering consultation on products and services and applying customer service and upselling techniques.
Educated customers on promotions to enhance sales.
Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
06/2005 to 11/2016Director of MarketingCircle K Stores, Inc. | Darlington, SC,
Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
Built brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Planned and directed off-site promotional events to attract guests to property.
Recruited and hired experienced contractors to complete projects on time and within budget requirements.
Developed branding and marketing partnerships with 50+ Vendors.
Oversaw and adhered to marketing department budget.
Developed company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
Transformed corporate website and social media platforms to better engage customers and promote sales.
04/2001 to 04/2003Director of Adult DevelopmentGirl Scouts Of South Texas (now Part Of GSSJC) | City, STATE,
Identified and recruited potential volunteer workers.
Analyzed revenue and program cost data to determine budget priorities.
Prepared, coordinated and distributed information about yearly schedule of activities and classes.
Trained and supervised religious education instructional staff.
Drove operational improvements which resulted in savings and improved volunteer retention.
Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
Tracked volunteer applications and conducted background checks to facilitate participation in [Company]s volunteering programs.
Championed volunteer achievements and drove performance through incentives.
Recruited, interviewed and hired volunteers to fill positions in [Area], [Area] and [Area].
Uncovered opportunities for volunteer program improvement by soliciting staff feedback and evaluating volunteer performance.
Developed volunteer policies and procedures, codes of conduct and volunteer standards.
Acted as staff member advocate, encouraging and supporting [Job Title]s to identify and resolve conflicts.
Maintained work structure by updating job requirements and job descriptions for all positions.
Planned and launched large-scale events that boosted employee participation by [Number]%.
Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
Eliminated process gaps by implementing new methods of standardized training.
Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
Recognized and tapped talented staff to fill key positions and maximize productivity.
Planned and delivered account management training to average of [Number] account managers per week.
04/1998 to 01/2001Oil & Gas Executive AdministrationDecker Operating Co. | City, STATE,
Coordinated and booked [Job title]'s airfare, hotel and ground transportation and prepared itinerary to facilitate successful trip.
Implemented updated policies and practices for organization and monitored effect.
Scheduled appointments and handled calenders for senior leadership.
Wrote and enforced effective administrative procedure plans to reduce errors and prevent process delays.
Coordinated complex annual meeting involving [Number] presenters, [Number] global attendees, and budget of $[Amount] encompassing livestream production, remote location arrangements, and senior executive accommodations.
Prepared presentations, materials and documentation for use by [Job title] in meetings and engagements.
Handled all scheduling for [Job title]'s calendar and prepared meeting agenda and materials.
Offered assistance, collaboration and clerical support to auditors throughout entire review process.
Education
Expected in 05/1996Associate of Applied Science | Office Administration - LegalSan Jacinto College District, Pasadena, TXGPA:
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