Dynamic Territory Sales Manager focused on devising sales strategies and leading teams to generate new business. Offering 14+ years of experience managing sales cycles and establishing robust client bases. Successfully introduce new products and manage profitable customer relationships.
Boost customer service team productivity while maximizing customer satisfaction with strategic call management and process improvement strategies. Skilled leader with excellent program management, relationship-building and administrative expertise. Accomplished in training new employees and mentoring established associates to drive continuous improvement.
Skills
Performance management
Consultative and relationship selling
Solution selling
New account development
Territory and account management
Business growth and retention
Sales presentations
Deal closing
Sales tracking
Staff development
Customer Service
Value-added selling
Service-driven sales
Recruiting and Hiring
Sales territory growth
Rapport and relationship building
Key account development
Sales process
Multidisciplinary team leadership
National account management
Compelling leadership skills
Brand-building strategies
Experience
Territory Sales Manager, 08/2006 to Current Hoya Corporation – Milwaukie, OR,
Penetrated new markets by investigating competitor products, services and trends.
Trained team members on customer service strategies and techniques.
Developed and managed regional sales program and market operations.
Audited Alabama, Mississippi and Florida regions sales performance and data trends to improve underperforming areas.
Planned and developed strategies to increase sales and territory.
Expedited resolutions to correct customer problems and complaints.
Formalized sales process to enhance operations and promote acquisition of new customers.
Monitored customer complaint trends to drive satisfaction improvements and adjusted operational strategies to reduce issues.
Built and led talented sales team of 15 professionals committed to propelling performance within their regions.
Boosted division performance by maximizing territory customer base and profit percentages
Researched and analyzed data and reports to identify trends and optimal sales strategies.
Discovered sales opportunities by showcasing products and services to interested clients.
Led monthly district conference calls with Sales and Photography teams to update and align sales objectives.
Prospected, identified and cultivated relationships with center Director's / Owners to promote our services and products.
Serviced accounts every quarter to offer new product opportunities and sustain solid revenue streams.
HR Specialist, 08/2004 to 08/2006 Maximus, Inc. – Baldwin City, KS,
Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
Reported sales taxes by calculating requirements on paid invoices.
Reconciled monthly statements and transactions to keep records accurate and current.
Facilitated payment of invoices due by sending bill reminders and contacting clients.
Prepared weekly payroll for more than 500 salaried and hourly employees using PeopleSoft Software.
Maintained historical records by microfilming and filing documents.
Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
Handled high-volume invoice processing for all clients.
Ran daily timecard and expense reports to check data.
Coordinated budget information by assessing estimated income and expenses as well as historical budgets.
Worked closely with department personnel to produce accurate and timely payroll.
Processed check requests and invoices weekly.
Compiled budget documents and monitored costs to maintain control systems.
Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
Group Sales Coordinator, 01/2000 to 08/2004 Accor Hotels – Miramar Beach, FL,
Created receiving reports and updated vendor balance sheets to record accounts payable.
Facilitated payment of invoices due by sending bill reminders and contacting clients.
Maintained historical records by microfilming and filing documents.
Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
Collaborated in development of Vendor procedures as pertained to events.
Improved operations by working with team members and customers to find workable solutions.
Created agendas and communication materials for team meetings.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Supported Group Sales department by compiling paperwork and taking detailed meeting minutes.
Handled all delegated tasks, including set up and scheduling of vendors and other departments.
Recognized by management for providing exceptional customer service.
Attended departmental meetings, providing feedback to enhance future performance.
Earned reputation for good attendance and hard work.
Improved customer satisfaction by finding creative solutions to problems.
Performed site evaluations, customer surveys and team audits.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Assisted Groups Sales Manager and Facilities Manager on producing and maintaining budget for the Group Sales Department.
Education and Training
High School Diploma: , Expected in 05/1992 Klein Oak High School - Spring, TX GPA:
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