Bi-lingual (English/Spanish) Customer Service Representative with 10 years of experience solving problems using tact and diplomacy to achieve win-win outcomes. Strong emphasis on client customer support, training, proper listening, attention to detail, and client account management. Seasoned with proper access/disclosure of private information, company policy compliance, and proper selling/service techniques to prospective clients. Proficient in maintaining an orderly and organized work area while displaying leadership as a productive contributor to team goals. Aptitude for service, production, and client satisfaction execution. Applies thoughtful and practiced listening and speaking skills. Experienced with a variety of office software not limited to Microsoft Office Suite, Customer Help Information Programs, Queries, Data Sets, CRM, Account Management Software.
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Organized time schedules, customer accounts, employee progress, and customer follow up.
Maintained accurate weekly account of all inventory including back of house supplies and storewide assets.
Increased sales production by 20% in a months' timeframe by providing exclusive sales opportunities throughout the month.
Notated customers account/record with service issues while executing proper customer service to organize client accounts to help save money on monthly recurring charges while upselling newer products and services. Organized store displays and maintained high quality cleanliness in store for professional business atmosphere.
Researched and resolved customer inquiries and concerns in a prompt and courteous manner.
Executed proper customer service and sales techniques in high customer volume areas to non-bilingual Spanish speaking customers.
Trained, role-played and implemented new sales techniques to store employees.
Researched and resolved customer questions and concerns in a prompt and courteous manner.
Thoroughly analyzed and resolved bill statement questions for customers inquiring about monthly charges.
Organized time schedules, customer accounts, employee progress, and customer follow up.
Maintained accurate weekly account of all inventory including back of house supplies and storewide assets.
Increased sales production by 20% in a months' timeframe by providing exclusive sales opportunities throughout the month.
Notated customers account/record with service issues while executing proper customer service to organize client accounts to help save money on monthly recurring charges while upselling newer products and services.
Organized store displays and maintained high quality cleanliness in store for professional business atmosphere.
Researched and resolved customer inquiries and concerns in a prompt and courteous manner.
Executed proper customer service and sales techniques in high customer volume areas to non-bilingual Spanish speaking customers.
Trained, role-played and implemented new sales techniques to store employees.
Researched and resolved customer questions and concerns in a prompt and courteous manner.
Thoroughly analyzed and resolved bill statement questions for customers inquiring about monthly charges.
Answered questions and resolved problems concerning Medicare payments.
Pursued to complete incidents of dissatisfaction with Medicare reimbursement rates or other practices.
Provided assistance in the preparation of Medicare claims and appeal forms. Explained and processed requests about state buy-in rules
and initiated action with State agencies to enroll individuals.
Explained options about initial enrollment periods (IEP), general enrollment periods (GEP) and special enrollment periods (SEP) and provided complete
information that would allow individuals to decide the most advantageous month to enroll.
Processed enrollment applications, and, if necessary, secured evidence for entitlement to an SEP.
Completed SSI abbreviated applications, making determination of ineligibility to SSI benefits when reason for denial is clear.
Considered all nonmedical eligibility requirements including all possible exclusions to income and resources before denying claims.
Documented reason for denials and inputs systems record creating denial notices and protecting claimants' appeal rights.
Comprehensive knowledge of SSA's queries and online/offline computer systems to determine status,payment history or make inputs to resolve or process a wide variety of post entitlement actions.
Comprehensive knowledge of the law; regulations, policies and procedures applicable to each type of benefit payable that enables the employee to respond to questions and resolved complex post entitlement
issues.
Comprehensive knowledge of the SSI program in order to take and authorize SSI abbreviated claims applications.
American Hotel and Lodging Educational Institute
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