Territory Sales And Service Manager resume example with 10 years of experience
With over 18 years of experience, I have honed my skills in leading and managing teams in dynamic environments. My focus on maximizing customer satisfaction and operational excellence extends beyond retail operations to include cross-cultural, vocational, and language training. I am ready to leverage my expertise to foster collaborative coaching towards excellence.
ā¢ Strong foundation in customer service practices with experience in coaching culturally diverse people within occupational settings.
ā¢ Excellent communication skills across cross-functional channels, with a critical thinking philosophy towards problem solving.
ā¢ Proficient in identifying root causes of issues and proactively discovering solutions, while also adapting quickly to new procedures and technology.
ā¢ Experienced in managing operational processes and employees, including procurement, ordering, and merchandising.
ā¢ Passionate about managing employees and processes along a critical path, while thriving in fast-paced work environments.
ā¢ Capable of managing multiple calendars and timelines, and actively effective in working with direct reports to achieve goals.
GPA: 3.8 Coursework includes:
English Linguistics and Grammar: Syntax, Semantics, Phonetics
Sociolinguistics, Modern Language, Sociology
Spanish Language and Linguistics
West Palm Beach, FL, 07/2022 - Current
- Trained kitchen staff on proper cleaning techniques for maintaining sanitation standards.
- Diagnosed technical and mechanical problems on Dishmachines and Washing Machines to ensure efficient operation.
- Performed electrical and mechanical repairs on machine components to minimize downtime and reduce maintenance costs.
- Conducted preventative maintenance on machines to increase their lifespan and reduce the risk of breakdowns.
- Determined sales opportunities and managed a budget of more than 100k/month in sales to maximize profitability and maintain financial stability.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
- Researched competitor activity and used findings to develop sales growth strategies.
- Worked with vendors and suppliers to support timely delivery of products and services.
City, STATE, 08/2017 - 07/2022
- Coached sales associates in product details, sales incentives, and selling techniques, resulting in increased customer satisfaction ratings.
- Developed department managers to exceed customer expectations and oversee physical inventories to minimize backstock and reduce shrink.
- Trained and developed team members along established policies, embracing and rolling out new programs.
- Handled opening and closing procedures, customer issues, emergencies, equipment and IT issues.
- Drove sales growth through executing schematic updates, ad directives, and maintaining store conditions.
- Maintained compliance with health department food safety standards, including PCR and Ecolab audits.
- Recruited, hired, trained, and engaged new team members, while overseeing scheduling of all staff in all departments.
City, STATE, 10/2015 - 05/2017
- Acted as chief project manager for the entire store, overseeing all department managers and ASM's in daily, weekly, and monthly sales and administrative directives.
- Managed the opening of a new store location's initial rack set, fixture placement, receiving, merchandising, and graphics set, while responding to daily communications and managing special projects and SOP updates.
- Led the receiving team to maximize accuracy in PO and warehouse receiving, as well as freight flow to the sales floor.
- As a key-carrying manager, responsible for all store operations, physical security, sales, LP, margin, and driving exceptional customer service at all times.
- Developed innovative and creative merchandise displays to drive point-of-sale purchases, while also having experience in coaching culturally diverse people within occupational settings and language learning.
City, STATE, 03/2012 - 2015
- Managed all administrative and operational functions within the store, including eight direct reports and their teams to provide superior customer service and meet sales forecast goals and performance.
- Worked closely with the Area Operations Manager to align practices and procedures with all administrative policies.
- Resolved highest level customer issues to ensure customer satisfaction, while also having experience in coaching culturally diverse people within occupational settings and language learning.
- Assisted in leading the efforts to integrate a new operating system for all store processes, while maintaining and leveraging controllable expenses through direct management of operations.
- Analyzed monthly income financial reports to leverage sales and expenses, while directing the management and staff of the receiving department along with all receiving functions, freight flow, and deliveries.
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Resume Overview
School Attended
- California State University Long Beach
Job Titles Held:
- Territory Sales and Service Manager
- Assistant Store Manager
- Assistant Store Manager- Sales and Merchandising
- Assistant Store Manager- Administrative
Degrees
- Bachelor of Arts
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