With over 18 years of experience, I have honed my skills in leading and managing teams in dynamic environments. My focus on maximizing customer satisfaction and operational excellence extends beyond retail operations to include cross-cultural, vocational, and language training. I am ready to leverage my expertise to foster collaborative coaching towards excellence.
⢠Strong foundation in customer service practices with experience in coaching culturally diverse people within occupational settings.
⢠Excellent communication skills across cross-functional channels, with a critical thinking philosophy towards problem solving.
⢠Proficient in identifying root causes of issues and proactively discovering solutions, while also adapting quickly to new procedures and technology.
⢠Experienced in managing operational processes and employees, including procurement, ordering, and merchandising.
⢠Passionate about managing employees and processes along a critical path, while thriving in fast-paced work environments.
⢠Capable of managing multiple calendars and timelines, and actively effective in working with direct reports to achieve goals.
GPA: 3.8 Coursework includes:
English Linguistics and Grammar: Syntax, Semantics, Phonetics
Sociolinguistics, Modern Language, Sociology
Spanish Language and Linguistics
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