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Territory Sales And Service Manager resume example with 10 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Profile

With over 18 years of experience, I have honed my skills in leading and managing teams in dynamic environments. My focus on maximizing customer satisfaction and operational excellence extends beyond retail operations to include cross-cultural, vocational, and language training. I am ready to leverage my expertise to foster collaborative coaching towards excellence.

Qualifications

• Strong foundation in customer service practices with experience in coaching culturally diverse people within occupational settings.

• Excellent communication skills across cross-functional channels, with a critical thinking philosophy towards problem solving.

• Proficient in identifying root causes of issues and proactively discovering solutions, while also adapting quickly to new procedures and technology.

• Experienced in managing operational processes and employees, including procurement, ordering, and merchandising.

• Passionate about managing employees and processes along a critical path, while thriving in fast-paced work environments.

• Capable of managing multiple calendars and timelines, and actively effective in working with direct reports to achieve goals.




Education
California State University Long Beach Long Beach, CA Expected in 2010 Bachelor of Arts : Linguistics - GPA :

GPA: 3.8 Coursework includes:

English Linguistics and Grammar: Syntax, Semantics, Phonetics

Sociolinguistics, Modern Language, Sociology

Spanish Language and Linguistics

Experience
Skechers - Territory Sales and Service Manager
West Palm Beach, FL, 07/2022 - Current
  • Trained kitchen staff on proper cleaning techniques for maintaining sanitation standards.
  • Diagnosed technical and mechanical problems on Dishmachines and Washing Machines to ensure efficient operation.
  • Performed electrical and mechanical repairs on machine components to minimize downtime and reduce maintenance costs.
  • Conducted preventative maintenance on machines to increase their lifespan and reduce the risk of breakdowns.
  • Determined sales opportunities and managed a budget of more than 100k/month in sales to maximize profitability and maintain financial stability.
  • Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
  • Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
  • Researched competitor activity and used findings to develop sales growth strategies.
  • Worked with vendors and suppliers to support timely delivery of products and services.
Sprouts Farmer's Market - Assistant Store Manager
City, STATE, 08/2017 - 07/2022
  • Coached sales associates in product details, sales incentives, and selling techniques, resulting in increased customer satisfaction ratings.
  • Developed department managers to exceed customer expectations and oversee physical inventories to minimize backstock and reduce shrink.
  • Trained and developed team members along established policies, embracing and rolling out new programs.
  • Handled opening and closing procedures, customer issues, emergencies, equipment and IT issues.
  • Drove sales growth through executing schematic updates, ad directives, and maintaining store conditions.
  • Maintained compliance with health department food safety standards, including PCR and Ecolab audits.
  • Recruited, hired, trained, and engaged new team members, while overseeing scheduling of all staff in all departments.





Orchard Supply Hardware - Assistant Store Manager- Sales and Merchandising
City, STATE, 10/2015 - 05/2017
  • Acted as chief project manager for the entire store, overseeing all department managers and ASM's in daily, weekly, and monthly sales and administrative directives.
  • Managed the opening of a new store location's initial rack set, fixture placement, receiving, merchandising, and graphics set, while responding to daily communications and managing special projects and SOP updates.
  • Led the receiving team to maximize accuracy in PO and warehouse receiving, as well as freight flow to the sales floor.
  • As a key-carrying manager, responsible for all store operations, physical security, sales, LP, margin, and driving exceptional customer service at all times.
  • Developed innovative and creative merchandise displays to drive point-of-sale purchases, while also having experience in coaching culturally diverse people within occupational settings and language learning.
Lowe's Home Centers - Assistant Store Manager- Administrative
City, STATE, 03/2012 - 2015
  • Managed all administrative and operational functions within the store, including eight direct reports and their teams to provide superior customer service and meet sales forecast goals and performance.
  • Worked closely with the Area Operations Manager to align practices and procedures with all administrative policies.
  • Resolved highest level customer issues to ensure customer satisfaction, while also having experience in coaching culturally diverse people within occupational settings and language learning.
  • Assisted in leading the efforts to integrate a new operating system for all store processes, while maintaining and leveraging controllable expenses through direct management of operations.
  • Analyzed monthly income financial reports to leverage sales and expenses, while directing the management and staff of the receiving department along with all receiving functions, freight flow, and deliveries.

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Resume Overview

School Attended

  • California State University Long Beach

Job Titles Held:

  • Territory Sales and Service Manager
  • Assistant Store Manager
  • Assistant Store Manager- Sales and Merchandising
  • Assistant Store Manager- Administrative

Degrees

  • Bachelor of Arts

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