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Territory Sales And Service Manager resume example with 10 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Profile

With over 18 years of experience, I have honed my skills in leading and managing teams in dynamic environments. My focus on maximizing customer satisfaction and operational excellence extends beyond retail operations to include cross-cultural, vocational, and language training. I am ready to leverage my expertise to foster collaborative coaching towards excellence.

Qualifications

• Strong foundation in customer service practices with experience in coaching culturally diverse people within occupational settings.

• Excellent communication skills across cross-functional channels, with a critical thinking philosophy towards problem solving.

• Proficient in identifying root causes of issues and proactively discovering solutions, while also adapting quickly to new procedures and technology.

• Experienced in managing operational processes and employees, including procurement, ordering, and merchandising.

• Passionate about managing employees and processes along a critical path, while thriving in fast-paced work environments.

• Capable of managing multiple calendars and timelines, and actively effective in working with direct reports to achieve goals.




Education
California State University Long Beach Long Beach, CA Expected in 2010 – – Bachelor of Arts : Linguistics - GPA :

GPA: 3.8 Coursework includes:

English Linguistics and Grammar: Syntax, Semantics, Phonetics

Sociolinguistics, Modern Language, Sociology

Spanish Language and Linguistics

Experience
Skechers - Territory Sales and Service Manager
West Palm Beach, FL, 07/2022 - Current
  • Trained kitchen staff on proper cleaning techniques for maintaining sanitation standards.
  • Diagnosed technical and mechanical problems on Dishmachines and Washing Machines to ensure efficient operation.
  • Performed electrical and mechanical repairs on machine components to minimize downtime and reduce maintenance costs.
  • Conducted preventative maintenance on machines to increase their lifespan and reduce the risk of breakdowns.
  • Determined sales opportunities and managed a budget of more than 100k/month in sales to maximize profitability and maintain financial stability.
  • Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
  • Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
  • Researched competitor activity and used findings to develop sales growth strategies.
  • Worked with vendors and suppliers to support timely delivery of products and services.
Sprouts Farmer's Market - Assistant Store Manager
City, STATE, 08/2017 - 07/2022
  • Coached sales associates in product details, sales incentives, and selling techniques, resulting in increased customer satisfaction ratings.
  • Developed department managers to exceed customer expectations and oversee physical inventories to minimize backstock and reduce shrink.
  • Trained and developed team members along established policies, embracing and rolling out new programs.
  • Handled opening and closing procedures, customer issues, emergencies, equipment and IT issues.
  • Drove sales growth through executing schematic updates, ad directives, and maintaining store conditions.
  • Maintained compliance with health department food safety standards, including PCR and Ecolab audits.
  • Recruited, hired, trained, and engaged new team members, while overseeing scheduling of all staff in all departments.





Orchard Supply Hardware - Assistant Store Manager- Sales and Merchandising
City, STATE, 10/2015 - 05/2017
  • Acted as chief project manager for the entire store, overseeing all department managers and ASM's in daily, weekly, and monthly sales and administrative directives.
  • Managed the opening of a new store location's initial rack set, fixture placement, receiving, merchandising, and graphics set, while responding to daily communications and managing special projects and SOP updates.
  • Led the receiving team to maximize accuracy in PO and warehouse receiving, as well as freight flow to the sales floor.
  • As a key-carrying manager, responsible for all store operations, physical security, sales, LP, margin, and driving exceptional customer service at all times.
  • Developed innovative and creative merchandise displays to drive point-of-sale purchases, while also having experience in coaching culturally diverse people within occupational settings and language learning.
Lowe's Home Centers - Assistant Store Manager- Administrative
City, STATE, 03/2012 - 2015
  • Managed all administrative and operational functions within the store, including eight direct reports and their teams to provide superior customer service and meet sales forecast goals and performance.
  • Worked closely with the Area Operations Manager to align practices and procedures with all administrative policies.
  • Resolved highest level customer issues to ensure customer satisfaction, while also having experience in coaching culturally diverse people within occupational settings and language learning.
  • Assisted in leading the efforts to integrate a new operating system for all store processes, while maintaining and leveraging controllable expenses through direct management of operations.
  • Analyzed monthly income financial reports to leverage sales and expenses, while directing the management and staff of the receiving department along with all receiving functions, freight flow, and deliveries.

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Resume Overview

School Attended

  • California State University Long Beach

Job Titles Held:

  • Territory Sales and Service Manager
  • Assistant Store Manager
  • Assistant Store Manager- Sales and Merchandising
  • Assistant Store Manager- Administrative

Degrees

  • Bachelor of Arts

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