Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Experience
12/2018 to Current
Territory ManagerEnverus – Midland, TX,
Make sales calls to new clients
Actively monitor market and generate qualified leads
Manage active accounts as well as accounts given
Attend by-monthly sales meetings in office with director of sales
Interface with director of sales to prepare and implement sales action plans and strategies
Make recommendations for improving sales efforts and effectiveness
Maintain weekly sales activity sheet
Develop and maintain-customer database
Develop and make presentations of company products and services to current and potential clients
Perform special assignments and related duties and responsibilities as required
12/2005 to 12/2018
Territory Manager / Acquisition ManagerCasella Waste Inc – City, STATE,
Maintained positive client relationships with key decision makers and manages pricing, service changes and contract renewal and negotiation process to deliver maximized value for the customer and profitability for Casella
Effectively communicated and exchanged account information between all Casella operating entities
Provided primary point of contact for customer and collaborates with client services team to ensure all inquiries and requests are resolved and customer satisfaction goals are achieved
Developed and executed a strategic plan and implemented innovative new solutions to maximize the customers value to customer and Casella
Provided opportunities to implement continuous improvements to customer programs and identified cross selling opportunities for other Casella lines of business
Conducted business reviews with customers to develop insights on Casella programs and track continuous improvement efforts to create new and value-added programs to meet customer needs
Cultivated and maintained pipeline of new business & acquisition opportunities that contributed to company’s long-term business growth strategies
Analyzed account activities and business development performance within the customer relationship management (CRM) system and made recommendations based on data results
Fostered collaborative relationships company-wide to identify innovative solutions to customer business needs and ensure the delivery of comprehensive services to customers
Communicated monthly profit and loss (P&L) impacts by customer account according to budgeted and forecasted projections
Responsible for maintaining close business relationships with all key-decision makers and establishing new relationships as applicable
Responsible for generating, preparing, and presenting municipal bids and execution of municipal contracts
Participated in training and other learning opportunities to expand knowledge of the company, products, sales, and services and performed any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.
12/2004 to 12/2005
Municipal Equipment Sales RepresentativeRosenhahnCyncon Equipment Inc – City, STATE,
Sold, trained, and delivered environmental equipment to Cyncon’s customers and prospects in the Central New York Region
Followed up on leads, referrals and other requests with a high sense of urgency
Created a product matrix with all customers via Salesforce, capturing products owned, ages, and serial numbers
Utilized Salesforce CRM for all daily activities, customer notes, quoting, and order submission
Prepared and conducted product presentations and product demonstrations to qualified prospects
Recommended, quoted, prepared municipal bids, collected purchase orders, and delivered sold equipment, including completion of all delivery paperwork
Maintained and developed a high level of product and industry knowledge
Reviewed and resolved customer complaints and issues with a high level of urgency
Maintaining a strong line of communication between departments
Understood and supported established sales policies and procedures
Promoted the company’s PM programs to customers within the territory
Maintained all required paperwork, expenses, forecasts, in addition to any other documentation required by management.
12/1996 to 12/2004
Division Manager / Territory ManagerEGW Personnel Services – City, STATE,
Consulted with companies regarding set up, staffing needs, payroll services, quoted rates, plant tours, scheduled recruits, and actively scouted new talent for positions
Managed office staff of four while employing and training over 200 temporary employees, including pre-screening, hiring of waste employees for multiple waste companies
Attended Unemployment hearings and put together training programs for employees that kept placement turnover low
Provided quality customer service, delivered paychecks, built relationships with both customers as well as staff
Handled employee discipline problems both in house as well as out Developed new leads expanding market area while exceeding monthly sales goals
Was responsible for all functions of human resources for employer as well as companies I represented.
Education and Training
Expected in to to
Regents Diploma: Business Management West Seneca West - , GPA:
Expected in to to
Employment Staffing and Training Certification
Dale Carnegie Certification
Bell Leadership graduate: - , GPA:
Expected in to to
: Completion of Casella Learning Paths courses Casella University - , GPA:
Activities and Honors
EGW employee of the month top staffing sales 1998 & 1999, Founders award EGW 1999, Casella Waste outstanding employee award 2012 & 2013, Casella Waste excellence award for most sales made 2013, Casella Waste Top sales team award Geneva NY team leader, Casella Waste outstanding achievement award 2014 GFL Environmental top regional retention award 2019, GFL Environmental top quarterly sales award 2021 & 2022, GFL Environmental trash talker award 2021.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.
Resume Overview
School Attended
West Seneca West
Casella University
Job Titles Held:
Territory Manager
Territory Manager / Acquisition Manager
Municipal Equipment Sales Representative
Division Manager / Territory Manager
Degrees
Regents Diploma
Employment Staffing and Training Certification
Dale Carnegie Certification
Bell Leadership graduate