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@chuckClaire Twitter
Professional Summary
Goal-oriented sales director/district manager with over 15 years of leadership experience. Willing to work long hours and put in miles to transform mediocre markets and/or territories into successful enterprises. Obsessed with developing talent and delivering a best-in-class customer experience. Proven success in business development and new market cultivation.
Extensive experience in training/supervising sales staff, planning and implementing sales strategies over multi-unit districts. Competencies retaining customers, motivating team members and opening floodgates to exponential sales and revenue growth. Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Developed deep knowledge of customer businesses and relationship to company objectives.
Met or exceeded sales goals for assigned accounts by bringing in multiple new accounts and upselling solutions to existing clients. 108% to annual 2023 sales quota in January 2023
Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
Contributed to annual revenue goals by selling new services and developing new accounts.
Provided extensive support in sales, technical and business areas to key accounts.
Worked with customers to develop strategic business and account plans.
Organized client feedback and introduced streamlined process of replying to and rectifying complaints.
11/2018 to 07/2022Rural Market ManagerNouria Energy | , ,
Directed 6 channels of sales distribution: Corporate owned, private owned, authorized retail, national retail, hometown expert and Metro by T-Mobile. 2022 was 133% to plan regarding sales goals.
Liaised between senior leadership team and multi-layer salaried and hourly team members to communicate annual growth plan, implement effective strategy and changes and revitalize market growth.
Built brand awareness in local market and increased penetration with proactive strategies.
Exceeded targets by building, directing and motivating a high-performing sales team.
Coached multi-unit leaders, store management and sales associates in product specifications, sales incentives, effective selling strategies and closing techniques.
Managed 14 Multi-unit managers to include 10 different principals and over 86 locations
Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
Transformed Austin North territory revenue by leveraging strategic business development plan, moving region up 100 spots in company rankings.
Devised sales strategies to increase points of distribution, shelf space, product positioning, consumer awareness, trial, conversion and user acquisition.
Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
Made strategic and successful decisions by documenting and tracking sales activities with Workday and Salesforce.
08/2013 to 11/2018Area Retail Sales ManagerCleveland Clinic | , ,
Recruited, interviewed and hired talented individuals bringing dynamic sales expertise to organization.
Built and strengthened cross-functional partnerships to improve sales success.
Submitted reports to senior management to aid in business decision-making and planning.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Evaluated resource utilization to identify opportunities for optimization.
Conducted ongoing staff development to help employees achieve growth within job roles.
Set sales objectives and attainment plans for district.
Mentored and trained 100+ sales associates for eight store locations.
Promoted 44 employees. 6 to multi-unit leadership roles.
Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
06/2007 to 12/2011OfficerTeletech Holdings, Inc | , ,
Made rounds at specified intervals and conducted head counts and roll calls.
Completed intake paperwork, fingerprints and searches.
Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
Received and accounted for personal possessions and determined inmate work assignments.
Completed dorm sanitation and maintenance checks and reported results to management.
Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
Searched building and grounds, living quarters and work areas for contraband.
Escorted inmates to and from cells, court, hospitals and medical appointments.
01/2001 to 04/2005Tier 2 Escalations ManagerCompany Name | , ,
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Established and updated work schedules to account for changing staff levels and expected workloads.
Supervised and guided new employees in training and responded quickly to questions, which improved understanding of job responsibilities.
Assessed personnel performance and implemented incentives and team-building events to boost morale.
Managed over 1000 calls per day
Education
Expected in Associate of Science | General StudiesAllegany College Of Maryland, Bedford, PA, GPA:
GPA 3.7
Expected in 2016Retail Management Development Program Mentor | AT&T, Philadelphia, PA, GPA:
Mentor of Retail Management Development Program.
A six month comprehensive, on-the job training that teaches high potential employees skills to be successful in the role.
Expected in 2015Retail Management Development Program Graduate | AT&T, Philadelphia, PA, GPA:
6 month comprehensive, on-the-job training to build skills as a retail sales manager.
Expected in 1999Associate of Science | Business Management, Business Management/Computer Management DualLaurel Business Institute, Uniontown, PAGPA:
Accomplishments
Closed one of the largest deals in company history to exceed yearly quota in January 2023. $1.5 Million in the utility/renewable energy profession
Supervised team of 57 locations and 180+ employees
DE&I Events Chair, Central Texas
The UNCarrier team member, one of 3 pillars created by Associate Vice President Chris Green to Highlights examples of Living Uncarrier to include all things D&I across Texas
Implimentation of DE&I program into new hire training classes
Central Texas lead on DE&I advocacy to current employees across markets to drive membership
Mentor roles to various employees in corporate and privately owned channels
Storm Chaser and National Weather Service Skywarn Spotter2
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