Accomplished and results-driven sales professional offers 16 years of leadership and account management experience as an integral part of fast-paced sales team. Strategic thinker and proactive problem solver with expertise in consultative selling and territory sales management.
Education
Kennesaw State University , Expected in 1992 – –Bachelor of Science:Education - GPA:
Experience
Miele - Territory Manager Bellevue, WA, 2007 - Current
Grew technical sales and supply expertise in the Industrial, hospitality and retail textile care industry.
Expanded knowledge of territory development, sales channels, account management, marketing, business to business sales, sales prospecting, customer service, relationship-based selling to capture new accounts and increase distribution and sales.
Develop and manage a territory consisting of parts of NC and SC.
Generate new sales in existing and new accounts.
Demonstrate new products and assist customers through consultative sales.
Process customer returns and account credits.
Maintain relationships with allied trades and technical personnel through joint sales calls.
Key Accomplishments:
Grew $600,000 territory to exceed $2 million annually
Consistently grew my customer base by double digits annually
Assisted the CEO in development and implementation of textile cleaning chemistries
Act as additional technical liaison for company and our customers.
Petco - Manufacturer's Rep Pasadena, CA, 10/2002 - 11/2006
Recruited to bring my chemical knowledge to a National level chemical company.
Continued my expertise in technical specialty chemical sales, consultative sales, customer retention, relationship-based selling and territory development.
Duties included territory development, relationship-based selling, distributor relations, chemical and mechanical troubleshooting, customer complaint resolution, product training with sales reps and customers, as well as installation and maintenance of various chemistries.
I also participated in trade shows and served as in-house technical support for fellow employees.
Territory included NC and parts of SC and VA.
Key Accomplishments:
Generated double-digit growth through our two largest distributors
Developed and conducted educational classes for customers throughout the territory
Recognized for "Highest Territory Growth" award in last Year with company.
Continued my knowledge of textile care and specialty chemistries through a regional chemical company.
Continued and developed expertise in consultative sales, territory management, customer retention, cold calling, joint sales calls with distributor reps, and customer conflict resolution.
Responsibilities included product sales, technical support to end-users and installation of laundry, dry cleaning and boiler chemistries.
Sales duties included generating product recommendations and proposals, product sales and pricing, product demonstrations and training, and territory development.
Key Accomplishments:
Assisted VP of Sales in creating a Technical Manual
Assisted VP of Sales in creating marketing brochures and information
Added a new distribution partner to generate sales in the SC market
Recognized as #1 ranked rep for company in the Eastern Region.
Recruited by Micell for my dry cleaning industry knowledge Developed franchise operations protocol and on-site support (including construction project management assistance, Franchise Standards compliance, Brand management, quality inspections, training staff, and operations evaluation).
Conducted on-site compliance evaluations, pre-install evaluations and served as primary contact for franchisees.
Other duties included site evaluation, coordination of rigging services for machine installation, training operators on the CO2 machine, sitting on committee for operations development, interfacing with franchise business owners and management, and reporting directly to the Vice President of Franchise Development continued.
Key Accomplishments:
Developed customer service training and building timelines for new stores and stores converting to Hangers franchise.
Created an On-Site Support Manager's book of information for the field (Industry norms relating to production efficiency, labor percentages, return on investment, and forms for support managers to use for on-site visits).
Employed by Champion dry cleaners Duties included day-to-day running of the business, supervising seven to twelve employees, maintaining equipment, keeping Governmental records (EPA, OSHA), evaluating store's compliance, maintaining and establishing quality standards for production personnel, purchasing supplies, employee training, maintaining my own status as a Certified Environmental Dry Cleaner, developing employee programs and policies, developing and evaluating marketing programs for the store.
Gwinnett County Parks And Rec - Program Coordinator City, STATE, 11/1995 - 04/1996
Employed by Gwinnett Co.
Parks Dept.
to oversee an after-school program for ten elementary school students.
Responsibilities included daily operations, planned curriculum, interaction with parents, and supervised an assistant.
Held position as a part-time job so I could continue my Information Sciences education full-time.
Spectrum Dealer Services - Customer Service Rep City, STATE, 01/1995 - 11/1995
Employed by Spectrum Dealer Services in an out-bound call center to determine customer satisfaction with services at various auto dealers nationwide.
Attended school part-time.
DeKalb County Schools - Educator and Track Coach City, STATE, 01/1992 - 01/1994
Employed by DeKalb Co.
School System as an Elementary School Health and Physical Education Teacher and a High School Track Coach.
Duties included curriculum development, implementation and evaluation, interaction with Parent-Teacher groups, Chair of school's Health Committee and managed a budget.
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