A hard charger with over 30 years experience in exceeding goals and delivering outstanding results. A top performer selected to train others, has a strong sense of urgency, initiative and competitive drive to get the job done. Making decisions and taking action is a strong point. Relatively informal and outgoing with others, communicates in an open, lively, and flexible manner.
Exceptional interpersonal communication
Client account management
Excellent Work Ethic
Calm under pressure
05/2003 to 08/2013
Territory Customer Support ManagerJohn Deere Company – Olathe, KS.
Managed the largest territory (32 dealer locations) in North America (Eastern, NC) in all aspects of Product and Customer support.
Trained dealer personnel on problem resolution and drove Ag & Turf dealers to establish / improve their processes in delivering a Distinctive Customer Experience.
Worked with dealers on training, profitability, resolving escalated parts and product issues both in warranty and out.
Worked with dealers utilizing latest technology such as JDLink, Service Advisor Remote (SAR) and Remote Display Access (RDA) to implement a Remote Support Strategy.
A leader on the division, selected to *Mentor* new TCSM*s as well as developing TCSM*s from overseas.
Expert on triple-wall bulk-corrugated packaging in NC.
Worked with other Salesmen on bulk packaging needs and design.
Achieved 1.4 million dollar sale after assisting in development and testing of unique packaging system.
01/2000 to 04/2001
Territory ManagerGolf & Turf, John Deere Company – Cary, NC.
Selected as one of only six Golf & Turf Territory Managers in the US.
Developed and maintained an efficient distributor organization by increasing market share and delivering record sales while providing the highest level of *Customer Satisfaction.* Achieved highest PIP completion rate in Golf & Turf 100%.
11/1997 to 01/2000
Territory Service ManagerJohn Deere Company – Cary, NC
Managed over 100 Turf only dealers from Savannah, GA to southern PA in delivering the best Customer Experience possible by resolving product, parts or performance issues.
Won *Raleigh-Review* two years in a row, a recognition of being the #1 TSM in the US by meeting or exceeding 100% of all goals.
12/1985 to 02/1998
Navigator / Radar Navigator B-52G, Instructor Offensive Systems Officer B-1BUnited States Air Force – Blytheville, AR, Rapid City, SC, Abilene, TX Captain in the United States Air Force. Navigator/Radar Navigator B-52G, Blytheville, AR - flew combat missions over IRAQ during “Desert Storm.” Selected for B-1B program as an Offensive Systems Officer in Rapid City, SD. Rated in top 10% of all Instructor Offensive Systems Officers, selected to instruct new OSO's at Dyess AFB in Abilene, TX in deployment of the B-1B in both nuclear and conventional roles.
05/1983 to 12/1985
Assistant Golf ProPort Royal Plantation – Hilton Head Island, SC
Worked and learned about the golf business, (54 hole club) passed playing ability test, gave lessons, and obtained private pilot's license.
Bachelor of Science: Furniture Manufacturing & Management Industrial North Carolina State University - Raleigh, NC