territory customer support manager resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
A hard charger with over 30 years experience in exceeding goals and delivering outstanding results. A top performer selected to train others, has a strong sense of urgency, initiative and competitive drive to get the job done. Making decisions and taking action is a strong point. Relatively informal and outgoing with others, communicates in an open, lively, and flexible manner.
  • Problem Solver
  • Exceptional interpersonal communication
  • Deliver Results
  • Outstanding Leader
  • Decision Maker
  • Staff training/development
  • Client account management
  • Exceeds Goals
  • Motivator
  • Efficient multi-tasker
  • Conflict resolution
  • Customer service-oriented
  • Project management
  • Instructor
  • Technical Knowledge
  • Excellent Work Ethic
  • Calm under pressure
Work History
04/2003 to 07/2013 Territory Customer Support Manager John Deere | Mcdonough, GA,
  • Managed the largest territory (32 dealer locations) in North America (Eastern, NC) in all aspects of Product and Customer support.
  • Trained dealer personnel on problem resolution and drove Ag & Turf dealers to establish / improve their processes in delivering a Distinctive Customer Experience.
  • Worked with dealers on training, profitability, resolving escalated parts and product issues both in warranty and out.
  • Worked with dealers utilizing latest technology such as JDLink, Service Advisor Remote (SAR) and Remote Display Access (RDA) to implement a Remote Support Strategy.
  • A leader on the division, selected to *Mentor* new TCSM*s as well as developing TCSM*s from overseas.
03/2001 to 04/2003 Bulk Packaging Specialist Eurofins Scient. | Penrose, CO,
  • Expert on triple-wall bulk-corrugated packaging in NC.
  • Worked with other Salesmen on bulk packaging needs and design.
  • Achieved 1.4 million dollar sale after assisting in development and testing of unique packaging system.
2000 to 03/2001 Territory Manager Circle K Stores, Inc. | Magee, MS,
  • Selected as one of only six Golf & Turf Territory Managers in the US.
  • Developed and maintained an efficient distributor organization by increasing market share and delivering record sales while providing the highest level of *Customer Satisfaction.* Achieved highest PIP completion rate in Golf & Turf 100%.
10/1997 to 2000 Territory Service Manager Clubcorp Club Operations, Inc. | Tx -, TX,
  • Managed over 100 Turf only dealers from Savannah, GA to southern PA in delivering the best Customer Experience possible by resolving product, parts or performance issues.
  • Won *Raleigh-Review* two years in a row, a recognition of being the #1 TSM in the US by meeting or exceeding 100% of all goals.
11/1985 to 01/1998 Navigator / Radar Navigator B-52G, Instructor Offensive Systems Officer B-1B United States Air Force | City, STATE, Captain in the United States Air Force.  Navigator/Radar Navigator B-52G, Blytheville, AR - flew combat missions over IRAQ during “Desert Storm.”  Selected for B-1B program as an Offensive Systems Officer in Rapid City, SD.  Rated in top 10% of all Instructor Offensive Systems Officers, selected to instruct new OSO’s at Dyess AFB in Abilene, TX in deployment of the B-1B in both nuclear and conventional roles.
04/1983 to 11/1985 Assistant Golf Pro Port Royal Plantation | City, STATE,
  • Worked and learned about the golf business, (54 hole club) passed playing ability test, gave lessons, and obtained private pilot's license.
Expected in 1983 Bachelor of Science | Furniture Manufacturing & Management Industrial North Carolina State University, Raleigh, NC GPA:
Guinness Book of Work Record's Holder.

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Resume Overview

School Attended

  • North Carolina State University

Job Titles Held:

  • Territory Customer Support Manager
  • Bulk Packaging Specialist
  • Territory Manager
  • Territory Service Manager
  • Navigator / Radar Navigator B-52G, Instructor Offensive Systems Officer B-1B
  • Assistant Golf Pro


  • Bachelor of Science

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