LiveCareer-Resume

territory customer support manager resume example with 20+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
A hard charger with over 30 years experience in exceeding goals and delivering outstanding results. A top performer selected to train others, has a strong sense of urgency, initiative and competitive drive to get the job done. Making decisions and taking action is a strong point. Relatively informal and outgoing with others, communicates in an open, lively, and flexible manner.
Skills
  • Problem Solver
  • Exceptional interpersonal communication
  • Deliver Results
  • Outstanding Leader
  • Decision Maker
  • Staff training/development
  • Client account management
  • Exceeds Goals
  • Motivator
  • Efficient multi-tasker
  • Conflict resolution
  • Customer service-oriented
  • Project management
  • Instructor
  • Technical Knowledge
  • Excellent Work Ethic
  • Calm under pressure
Work History
04/2003 to 07/2013 Territory Customer Support Manager John Deere | Mcdonough, GA,
  • Managed the largest territory (32 dealer locations) in North America (Eastern, NC) in all aspects of Product and Customer support.
  • Trained dealer personnel on problem resolution and drove Ag & Turf dealers to establish / improve their processes in delivering a Distinctive Customer Experience.
  • Worked with dealers on training, profitability, resolving escalated parts and product issues both in warranty and out.
  • Worked with dealers utilizing latest technology such as JDLink, Service Advisor Remote (SAR) and Remote Display Access (RDA) to implement a Remote Support Strategy.
  • A leader on the division, selected to *Mentor* new TCSM*s as well as developing TCSM*s from overseas.
03/2001 to 04/2003 Bulk Packaging Specialist Eurofins Scient. | Penrose, CO,
  • Expert on triple-wall bulk-corrugated packaging in NC.
  • Worked with other Salesmen on bulk packaging needs and design.
  • Achieved 1.4 million dollar sale after assisting in development and testing of unique packaging system.
2000 to 03/2001 Territory Manager Circle K Stores, Inc. | Magee, MS,
  • Selected as one of only six Golf & Turf Territory Managers in the US.
  • Developed and maintained an efficient distributor organization by increasing market share and delivering record sales while providing the highest level of *Customer Satisfaction.* Achieved highest PIP completion rate in Golf & Turf 100%.
10/1997 to 2000 Territory Service Manager Clubcorp Club Operations, Inc. | Tx -, TX,
  • Managed over 100 Turf only dealers from Savannah, GA to southern PA in delivering the best Customer Experience possible by resolving product, parts or performance issues.
  • Won *Raleigh-Review* two years in a row, a recognition of being the #1 TSM in the US by meeting or exceeding 100% of all goals.
11/1985 to 01/1998 Navigator / Radar Navigator B-52G, Instructor Offensive Systems Officer B-1B United States Air Force | City, STATE, Captain in the United States Air Force.  Navigator/Radar Navigator B-52G, Blytheville, AR - flew combat missions over IRAQ during “Desert Storm.”  Selected for B-1B program as an Offensive Systems Officer in Rapid City, SD.  Rated in top 10% of all Instructor Offensive Systems Officers, selected to instruct new OSO’s at Dyess AFB in Abilene, TX in deployment of the B-1B in both nuclear and conventional roles.
04/1983 to 11/1985 Assistant Golf Pro Port Royal Plantation | City, STATE,
  • Worked and learned about the golf business, (54 hole club) passed playing ability test, gave lessons, and obtained private pilot's license.
Education
Expected in 1983 Bachelor of Science | Furniture Manufacturing & Management Industrial North Carolina State University, Raleigh, NC GPA:
Accomplishments
Guinness Book of Work Record's Holder.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • North Carolina State University

Job Titles Held:

  • Territory Customer Support Manager
  • Bulk Packaging Specialist
  • Territory Manager
  • Territory Service Manager
  • Navigator / Radar Navigator B-52G, Instructor Offensive Systems Officer B-1B
  • Assistant Golf Pro

Degrees

  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: