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Summary
Analytical Terminal Manager dedicated to bolstering efficiency through increased payloads, improved customer service and equipment utilization. Committed to maintaining open communications with staff members and superiors in ongoing effort to increase collaboration and eliminate operational gaps. Team-oriented approach to effectively support terminal efforts.
Skills
Team Supervision
Regulatory compliance
Safe transportation
Budget controls
Mentoring and training
Resource planning
Staff training and development
Planning production
Logistics oversight
Fleet dispatch
Quality control
Production Waste Control
Transportation management systems
Project planning and scheduling
Project management
Purchasing management
Experience
09/2014 to CurrentTerminal ManagerCitgo | Jackson, MI,
Hired, trained and supervised terminal personnel to meet and exceed customer expectations.
Supervised worker efficiency and rectified issues with performance.
Directed and coordinated activities of transport personnel responsible for loading, transporting, and offloading of product.
Supervised, hired, trained, evaluated and motivated team drivers and dispatcher, managed day-to-day activities of department.
Conducted internal program reviews to assess compliance with regulatory requirements and company policies.
Checked web-based monitors for tank levels and generated delivery tickets.
Developed strategies to maximize production and reduce costs.
Monitored budget and operating metrics to incorporate improvement processes to increase performance.
Reviewed drivers' logs, hours of service and other requirements to ensure compliance with all rules and regulations
Facilitated dispatch support to manage emergencies while supporting operational efficiency.
Dispatched drivers and tracked on-time deliveries.
Initiated initial responses to emergencies involving transport personnel and resources, completed vehicle and industrial accident reports and assisted in investigations as necessary.
Directed day-to-day warehouse activities and set long-term goals.
Managed inventories to avoid stock-outs and demurrage.
Analyzed data accuracy in fleet management databases and implemented internal controls to reduce errors.
Visited customers in the event of any incidents to rectify any shortcomings in the customers expectation while keeping the safety and the companies best interest in the forefront of the solution.
01/2013 to 08/2014Account ManagerFinal Staffing Usa | Lafayette, IN,
Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
Cultivated long-term relationships with clients to accurately quote pricing and terms that achieve customer objectives.
Grew customer base by identifying needs for relevant product solutions to fit client budgets and schedules.
Streamlined operational efficiencies by developing customer service protocols and standards.
Saved costs by negotiating product prices and equalizing freight rates.
Designed timelines for services and alerted customers of changes or updates frequently.
Grew company revenue and rebuilt customer loyalty.
Exceeded sales goals for accounts by upselling products to existing customers.
Formulated plans to expand business operations, growing overall territory and client base.
Mitigated financial discrepancies for division accounts.
Increased revenue by cultivating and securing new accounts while providing value-added services to existing clients.
10/2003 to 11/2011Sgt of MarinesUnites States Marine Corps | City, STATE,
Evaluated rapidly changing conditions and provided decisive leadership to cultivate effective and well-planned team movements.
Used active listening and effective communication to alleviate issues between personnel members.
Applied critical thinking and analysis skills to evaluate intelligence data and other variables to plan course of action.
Patrolled restricted areas and authorized access for permitted personnel.
Led diverse training simulations to prepare teams for combat and emergency situations.
Demonstrated exceptional equipment knowledge in infantry employment of weaponry, including rocket launchers, rifles and mortars.
Led infantry team of 15 members in combat operations, providing tactical guidance for individuals with varying strengths.
Coordinated detailed operations with coalition forces, other foreign military units along with ground and air support units.
Developed and maintained daily personnel accountability reports for 15 Marines in remote and urban combat settings.
Commanded more than 100 arms combat patrols on foot and in vehicles.
Managed receipt, storage and issue of mission-specific weapons and ammunition.
Education and Training
Expected in 11/2021Bachelor of Science | Business ManagementCalifornia Coast University , Santa Ana, CA, GPA:
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