Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary
High-performing Executive with over 25 years of Transportation, Warehouse and Logistics experience showing a demonstrated ability to deliver mission-critical results, proficiency in staffing, training and development, budgeting and program management. Logistics Manager skilled at negotiating and implementing cost saving measures without compromising quality. Adapts quickly to the changing needs of fast-paced and growing organizations. Logistics Manager with over [Number] years overseeing operations, transportation, distribution and logistics for Fortune 100 companies. Trained facilitator with outstanding interpersonal and negotiation skills.
  • Exceptional interpersonal communication
  • Effective leader
  • Client account management
  • Staff training/development
  • Efficient multi-tasker
  • Conflict resolution
  • Product development
  • Organized
  • Deadline-oriented
  • Customer service-oriented
Work History
06/2013 to Current
Terminal Manager Citgo Cicero, IL,
  • Manages the day-to-day operation of a growing freight trucking terminal.
  • Establishes implements and ensures adherence to guidelines for subordinate relationships when managing high profile shipments, ensuring their shipping needs are met.
  • Ensures all established corporate and department objectives are met or exceeded.
  • Ensures strategic development and implementation of goals to ensure expansion is handled within plan and budget.
  • Direct daily operations of transportation and warehousing for local and ltl trucking requirements.
  • Supervise approximately 25 staff and drivers.
  • Use clear communication skills to perform dispatching duties.
  • Within 1st 90 days coordinated a new bulk oil deal saving the corporation 14.14%.
  • Spearheaded a used oil buyback program eliminating all costs associated with used oil disposal.
  • 2013 increased revenue 30% and in 2014 increase revenue an additional 30%.
  • Spearheaded cross-functional initiative to achieve [objective].
  • Tracked time spent on assignments each day for productivity reporting.
  • Divided cargo received by account number and intended location.
  • Led cross-department initiatives to develop and pursue cost reduction programs.
  • Estimated weights, heights and centers of balance to make precise placements.
  • Enforced the on-time shipment of products to create exceptional customer experiences.
  • Drafted budgets, monitored warehouse costs and reduced expenses when possible.
2012 to 2013
Station Manager Unifi Ontario, CA,
  • Directs and coordinates activities of station for local and international freight movements.
  • Manages directly, or through subordinates, personnel engaged in departments such as sales, household goods, ocean transport, warehousing, local and over the road trucking.
  • Developed scheduling systems optimizing existing resources.
  • Member of the Corporate Quality Audit Team monitoring quality control standards and procedures set forth in the ISO9002 Plan.
  • Led warehouse improvement initiatives to advance operational efficiencies.
  • Conducted monthly inventories of materials on the work floor.
  • Achieved a [Number]% on-time shipment rate.
  • Supervised material flow, storage and global order fulfillment.
  • Maintained accurate stock records and schedules.
2010 to 2011
Station Manager Unifi Pasco, WA,
  • Responsible for the day-to-day scheduling of 100 employees in a fast moving airport environment.
  • Providing ground support, bag-room, lavatory, trucking and maintenance services.
  • Developed scheduling systems optimizing existing resources.
  • Manage terminal equipment maintenance programs via PMI (preventive maintenance inspections) based upon hours in use.
  • Recommend repairs if needed thereby ensuring supply of equipment for customer's requirements as needed.
  • Establish quality control standards and procedures from information supplied by customers and government agencies, holding strict adherence to those standards.
  • Managed a [Number]-million square foot office space employing [Number] workers.
  • Conducted [Analysis type] analysis and incorporated findings by [Action taken].
  • Reduced employee turnover by [Number]% through [Action taken].
  • Completed [Number] performance reviews each quarter, offering praise and recommendations for improvement.
2008 to 2010
Vice President Pruitthealth Pawleys Island, SC,
  • Responsible for the smooth operation of trucking terminal where freight is loaded or unloaded; also coordinated and directed all activities in the terminal, including the weight of freight and choosing the lifts and crates that will be used to move it.
  • Reduce turnover rate from 30% to 0 in 6 months.
  • On-time delivery rate increase from 65% to 85% within 90 days.
  • The freight moving through facility increased from 3.2 million pounds to 8.4 million pounds per month, equating to a 157% increase.
  • Increase equipment utilization by 22%.
2007 to 2008
OCC Quality Assurance Manager Aecom Technology Corporation Chicago, IL,
  • Reduce fines for service failures for a savings of 57% or $55,000 USD in 14 days by daily monitoring of flight activity for 20 aircraft.
  • Participate in preparing, reviewing and evaluating aircraft fuel burn; recommendations results in a $300,000 USD savings in 90 days.
  • Completing 23 SAI's (Safety Attribute Inspections) which was accomplished in record time, and resulted in a stunning success during certification process of the 747-400.
  • 2007 - 2007 USAirports Newark, NJ - Director of Operations (Contract bought out) Responsible for the complete start-up of the Newark Terminal Handling Service facility employing 100+.
  • Create a cutting-edge technology floor transfer system, which proves instrumental in incorporating air-containers into warehouse facility for loading and off-loading.
  • Manage and monitor quality of all processes (Scanning, Build and Break of Air Containers, Reporting, Transportation and Security) maintaining Company's, Customer and Federal requirements of 98.7% accuracy.
  • In 22 weeks moved 36 million pounds of product, 57% more volume than the original estimates and projections.
2001 to 2007
Regional Operations Manager Hendricks Berkadia Orlando, FL,
  • Staff training and development / Customer and vendor relations / Process and procedure development / Operational issues in 15 nationwide facilities / Health and safety awareness / OSHA compliance.
  • Received "Outstanding Service Recognition" award from the United States Postal Service, Southwest Area in appreciation for providing consistent quality service.
2000 to 2001
Director Hendricks Berkadia Saint Louis, MO,
  • Staff training and development / Customer and vendor relations / Process and procedure development / Utilized ISO 9002 to spearhead new division/ Health and safety awareness Key Achievements
1990 to 2000
Director Kitty Hawk Airlines City, STATE,
  • Manage air-charters providing door-to-door service across North America, Canada and Mexico / Negotiate highly favorable service agreements with vendors.
Expected in 2005
Master of Science: Business / Logistics
Canborne University (contracted) - London, England
GPA: GPA: 3.42
    Business / Logistics GPA: 3.42 Public Speaking & Human Relations, Dale Carnegie Fast Track to Quality, Roger Tunks Developing Leadership, Ed Forman Synchronous Management, General Motors Tarrant County Junior College - Micro Computer Database Management - 4.0 gpa
  • Continuing education in [Topic]
  • Emphasis in [Name of Emphasis]
  • Supervision
    Supervised sales team to monitor sales activity and goal achievement.
  • Staffing
    Worked directly with Human Resources to streamline hiring and onboarding process.
  • Staff Development:
    Trained staff in [process].

    Customer Service:
    Ensured superior customer service by [action].
  • Business Development:
    Spearheaded acquisition of two competitor companies.Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
  • Awarded “Superior Leadership” distinction by upper management in [Month, year].
budget, communication skills, Database Management, delivery, dispatching, drivers, edge, Fast, forth, government, Human Relations, information technology, ISO 9002, ISO9002, Leadership, Director, managing, 98, oil, personnel, procedure development, processes, Public Speaking, Quality, quality control, repairs, Reporting, Safety, sales, Scanning, scheduling, shipping, Staff training, strategic development, Transportation, vendor relations, warehousing

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  • Canborne University (contracted)

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  • Terminal Manager
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  • Master of Science

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