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Terminal Manager Resume Example

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TERMINAL MANAGER
Skills
  • SAP navigation
  • Retail business management
  • Load planning
  • Dispatching workers
  • Employee training
  • Staff Supervision
  • Retail Sales
  • Safety regulations implementation
  • Budget control
  • Performance maximization
  • Materials Management
Professional Summary

Proactive Terminal Manager with 5 years of experience. Adept at planning long-term goals and day-to-day streamlining for organization. Successful at personal and worker safety with an exceptional eye for detail and commitment to efficiency. Eager Terminal manager with extensive knowledge of use and training excellent employees. Adept at planning schedules and working on tight budgets without sacrificing quality of work. Successful at meeting long-term goals and daily streamlining.

Work History
Terminal Manager, 11/2018 to Current
New Legend Transportation - Rancho Cucamonga, CA
  • Directed and initiated investigations to resolve shipper or customer complaints.
  • Coordinated and monitored maintenance and repair of company vehicles to provide timely servicing.
  • Directed and monitored dispatching activities, including tracking, routing and dispatching transportation vehicles.
  • Fielded customer complaints and comments and rectified issues.
  • Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
  • Maintained composure and order when handling customer and employee injuries, incidents and accidents.
  • Generated profit and loss statements and financial overviews of store.
  • Monitored employee performance and productivity.
  • Hired, trained and educated 20 new employees to improve company performance and efficiency.
  • Double-checked work orders and deliveries for quality assurance.
  • Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
  • Researched and resolved issues.
  • Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
  • Set terminal budgets and set goals to adhere to plans.
Driver Manager, 09/2017 to 11/2018
US Roadways Enterprises Inc - Colton, CA
  • Coordinated with drivers to organize timely pickup and delivery.
  • Assessed vehicles, managed maintenance and arranged for quality vehicles and personnel when needed.
  • Recruited, trained and assessed 30 drivers and qualifications of each as per driving laws.
  • Addressed driver communications and provided required data to drivers.
  • Maintained compliance with DOT regulations, accurately documenting driver qualifications, permits and equipment information.
  • Oversaw transportation daily by coordinating personnel and developing efficient routes and workload schedules.
  • Managed all aspects of daily delivery, including routing, driver supervision and DOT compliance.
  • Monitored and maintained high level of on-time delivery reliability service and performance
  • Increased customer satisfaction by resolving Products and Services issues.
  • Maintained excellent attendance record, consistently arriving to work on time.
Warehouse Selector, 01/2017 to 09/2017
Veg Fresh Farms - Corona, CA
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Removed all debris and packaging from boxes and separated for recycling or disposal.
  • Created and enforced detailed organization processes to increase quality service standards.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Managed timely and effective replacement of damaged or missing products.
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Greeted customers and directed to requested products.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Checked packages and merchandise for damage and quickly notified vendors to request replacements.
  • Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
Gas Station Manager, 09/2015 to 12/2016
Arco Gas Station - Riverside, CA
  • Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking as industry leader.
  • Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
  • Increased operational efficiency by developing improved filing systems for confidential client records and reports.
  • Negotiated manufacturing service agreements and quality standards.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Oversaw global product development and partner relationships, enabling footprint expansion into new markets.
  • Oversaw supply chain and supported tech transfer projects, batch release testing, change management and resolution of customer complaints.
  • Prepared quotes for new products and services and composed budgets.
  • Planned marketing initiatives and leveraged referral network to promote business development.
  • Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
  • Managed quality programs to reduce overdue compliance activities.
  • Maintained store equipment, including computers, printers and fax machines.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
Education
High School Diploma: : 05/2012Norte Vista High School - Riverside, CA
Some College (No Degree): : Business Administration And ManagementNorco College - Norco, CA
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Resume Overview

Companies Worked For:

  • New Legend Transportation
  • US Roadways Enterprises Inc
  • Veg Fresh Farms
  • Arco Gas Station

School Attended

  • Norte Vista High School
  • Norco College

Job Titles Held:

  • Terminal Manager
  • Driver Manager
  • Warehouse Selector
  • Gas Station Manager

Degrees

  • High School Diploma : : 05/2012
    Some College (No Degree) : : Business Administration And Management

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