Terminal Manager Resume Example

• Conferred with subordinate managers each day to assess needs and optimize activities.
• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
• Inspected production areas to identify and correct unsafe or unauthorized practices.
• Assessed, optimized and elevated operations to target current and expected demands.
• Assessed upcoming projects to forecast projected resource requirements.
• Managed daily functions of deskside support, including defining and implementing processes.
• Liaised with senior management to introduce new processes and technologies.
• Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
• Negotiated contracts with outside providers to optimize customer service and minimize costs.
• Lowered labor by $ 200 per container by streamlining operations and better controlling operating budgets.
• Cultivated partnerships with business leaders to coordinate and plan strategic solutions in sales and service initiatives.
• Coordinated and managed project tasks to ensure project delivery within established budgets and timelines.
• Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
• Grew business from 3 containers a week to 15 container a week by negotiating contracts with 3 key accounts.
• Developed relationships and partnerships with business leaders.

I managed all aspects of freight from its origin to destination including but not limited to managing paperwork, rating shipments, and customer service. Also, I was the load planner for all of the ocean going containers that we would sail weekly out of Seattle. I was responsible for making sure we were profitable on every container that we shipped.

• Liaised between customers and sales teams to deliver successful solutions according to customer needs.
• Gathered all relevant materials for bid processes and coordinated bidding and contract approval.
• Scheduled average of 15 appointments per week.
• Answered customers' questions about products prices, availability, uses and credit terms.
• Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews.
• Answered customers' questions about product prices, availability, uses and credit terms.
• Determined cost and pricing of proposals and bids.
• Formulated trusted relationships with key accounts.
• Delivered exceptional account service to strengthen customer loyalty.
• Estimated and quoted prices, credit and contract terms, warranties and delivery dates.
• Negotiated details of contracts and payments and prepared sales contracts and order forms.
• Wrote, proofed and edited sales proposals and correspondence.

• Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
• Maintained tight financial controls with highly accurate daily registers.
• Supported servers by preparing specialty drinks for patrons in all areas of establishment.
• Collected food, wine and appetizer orders from patrons and promoted upsell items.
• Collected and polished glassware, keeping adequate stock for expected customer loads.
• Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
• Estimated daily beverage consumption to maintain proper inventory levels.
• Recognized VIP customers immediately and provided special treatment, including preferred tables.
• Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
• Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.