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Terminal Manager Resume Example

Resume Score: 80%

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TERMINAL MANAGER
Summary

Since 2010 I have been in involved in almost every aspect of the transportation industry. I started my transportation career in sales in Northern CA. I was offered an opportunity in Seattle to become the operations coordinator for my company working with Hawaii and Alaska where I managed the freight and paperwork from the origin to the destination. This includes the pricing/rating and customer service legwork.
After the company merged with a competitor, I left to become a terminal manager for a trucking, warehousing and transloading facility where I manage the day to day operations of the facility, trucking and brokerage aspects of the business.

Skills
  • Team Management
  • Regulatory compliance
  • Microsoft Office expert
  • Warehouse safety
  • FMCSA, EPA, and OSHA regulations compliance
  • Budgeting
  • Safe transportation
  • Shipping cost reduction
  • Staff development and oversight
  • Teambuilding
  • Cost control and tracking
  • Administrative support
  • Equipment Operation
Experience
05/2018 to Current
Terminal ManagerHES Logistics - Fife, WA

I manage the day to day operations of the terminal including the warehouse, trucking and brokerage aspects of the business. Currently I oversee 7 employees. In addition:

  • Dispatched drivers and tracked on-time deliveries.
  • Facilitated dispatch support to manage emergencies while supporting operational efficiency.
  • Reviewed e-logs to identify service hours violations, driver speed issues and fleet safety performance problems.
  • Supervised, hired, trained, evaluated and motivated team of Drivers and warehouse personnel and managed day-to-day activities of the warehouse.
  • Monitored budget and operating metrics to incorporate improvement processes to increase performance.
  • Developed strategies to maximize production and reduce costs.
  • Directed and coordinated activities of transport personnel responsible for loading, transporting, and offloading of product.
  • Initiated initial responses to emergencies involving transport personnel and resources, completed vehicle and industrial accident reports and assisted in investigations as necessary.
  • Scheduled employees, deliveries and special needs for the HESL warehouse.
  • Supervised worker efficiency and rectified issues with performance.
  • Reviewed drivers' logs, hours of service and other requirements to ensure compliance with all rules and regulations
  • Directed day-to-day warehouse activities and set long-term goals.
  • Lifted materials weighing up to 75 pounds when necessary.
  • Hired and trained new employees on warehouse safety and company policies.
  • Maintained working knowledge of federal, state and local rules and regulations and ensured that all personnel were in compliance with all applicable regulations and internal policies.
  • Conducted internal program reviews to assess compliance with regulatory requirements and company policies.
03/2014 to 05/2018
Operations CoordinatorAlaskan Express Service INC - Sumner, WA
  • Conferred with subordinate managers each day to assess needs and optimize activities.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Inspected production areas to identify and correct unsafe or unauthorized practices.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Assessed upcoming projects to forecast projected resource requirements.
  • Managed daily functions of deskside support, including defining and implementing processes.
  • Liaised with senior management to introduce new processes and technologies.
  • Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
  • Negotiated contracts with outside providers to optimize customer service and minimize costs.
  • Lowered labor by $ 200 per container by streamlining operations and better controlling operating budgets.
  • Cultivated partnerships with business leaders to coordinate and plan strategic solutions in sales and service initiatives.
  • Coordinated and managed project tasks to ensure project delivery within established budgets and timelines.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Grew business from 3 containers a week to 15 container a week by negotiating contracts with 3 key accounts.
  • Developed relationships and partnerships with business leaders.

I managed all aspects of freight from its origin to destination including but not limited to managing paperwork, rating shipments, and customer service. Also, I was the load planner for all of the ocean going containers that we would sail weekly out of Seattle. I was responsible for making sure we were profitable on every container that we shipped.

08/2010 to 02/2014
Sales Account ManagerHawaiian Express Service INC - Hayward, CA
  • Liaised between customers and sales teams to deliver successful solutions according to customer needs.
  • Gathered all relevant materials for bid processes and coordinated bidding and contract approval.
  • Scheduled average of 15 appointments per week.
  • Answered customers' questions about products prices, availability, uses and credit terms.
  • Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews.
  • Answered customers' questions about product prices, availability, uses and credit terms.
  • Determined cost and pricing of proposals and bids.
  • Formulated trusted relationships with key accounts.
  • Delivered exceptional account service to strengthen customer loyalty.
  • Estimated and quoted prices, credit and contract terms, warranties and delivery dates.
  • Negotiated details of contracts and payments and prepared sales contracts and order forms.
  • Wrote, proofed and edited sales proposals and correspondence.
05/2005 to 10/2010
Lead BartenderIl Fornaio America Corp. - Burlingame, CA
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Maintained tight financial controls with highly accurate daily registers.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Collected and polished glassware, keeping adequate stock for expected customer loads.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Estimated daily beverage consumption to maintain proper inventory levels.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
Education and Training
Some College (No Degree): Atmospheric Sciences And MeteorologyUniversity of Arizona - Tucson, AZ
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • HES Logistics
  • Alaskan Express Service INC
  • Hawaiian Express Service INC
  • Il Fornaio America Corp.

School Attended

  • University of Arizona

Job Titles Held:

  • Terminal Manager
  • Operations Coordinator
  • Sales Account Manager
  • Lead Bartender

Degrees

  • Some College (No Degree) : Atmospheric Sciences And Meteorology

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