Terminal Manager Resume Example
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TERMINAL MANAGER
Professional Summary
Driven Transportation Manager boasting 16 year history managing timely transit of commercial and industrial goods. Well-versed in scheduling, dispatching and routing to mitigate delays and protect drivers and clients. In-depth knowledge of transport rules and regulations.
Work History
Cemex Usa - Terminal ManagerNiceville , FL12/2018 - Current
- Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
- Handled customer complaints and revised process to improve service, boosting customer service scores [Number]%.
- Maintained flexibility to work variety of shifts and days of week consistent with demands of retail environment including weekends, evenings and other high activity periods.
- Directed and monitored dispatching activities, including tracking, routing and dispatching transportation vehicles.
- Hired, trained and educated [Number] new employees to improve company performance and efficiency.
- Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
- Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
- Fielded customer complaints and comments and rectified issues.
- Coordinated and monitored maintenance and repair of company vehicles to provide timely servicing.
- Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
- Monitored employee performance and productivity.
- Maintained composure and order when handling customer and employee injuries, incidents and accidents.
Revolution Foods - Dispatch ManagerHuntington Park , CA08/2017 - 12/2018
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over 150 daily calls.
- Directed all dispatching, routing and tracking of 75-100 fleet vehicles.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Cemex Usa - Customer Service/Dispatch SupervisorNorth Miami , FL08/2012 - 07/2016
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Monitored customer service operations to assess agent performance and provide feedback.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Supervised and guided new employees and responded quickly to questions, which improved understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Vitran Express - Terminal ManagerCity , STATE12/2007 - 04/2010
- Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
- Handled customer complaints and revised process to improve service, boosting customer service scores 90%.
- Set terminal budgets and set goals to adhere to plans.
- Maintained flexibility to work variety of shifts and days of week consistent with demands of retail environment including weekends, evenings and other high activity periods.
- Directed and monitored dispatching activities, including tracking, routing and dispatching transportation vehicles.
- Hired, trained and educated 20 new employees to improve company performance and efficiency.
- Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
- Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
- Fielded customer complaints and comments and rectified issues.
- Coordinated and monitored maintenance and repair of company vehicles to provide timely servicing.
- Directed and initiated investigations to resolve shipper or customer complaints.
- Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
- Monitored employee performance and productivity.
- Developed emergency protocols for warehouse and safety guidelines.
- Double-checked work orders and deliveries for quality assurance.
- Maintained composure and order when handling customer and employee injuries, incidents and accidents.
- Handled customer complaints and revised process to improve service, boosting customer service scores.
Additional Information
Skills:
- Logistics
- Trucking
- Supply Chain
- DOT
- CSR
- Freight Experience
- Performance Management
- Recruiting
- Office management
Skills
- Delegation
- Dispatching workers
- Staff supervision
- 99% transaction processing
- Load planning
- Employee training
- Contract Management
- Performance maximization
- Shipment coordination
- Safety regulations implementation
- Truck & Trailer repairs
Education
06/1986Reedley High SchoolCity, StateHigh School Diploma
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Resume Strength
- Completeness
- Measurable results
Resume Overview
School Attended
- Reedley High School
Job Titles Held:
- Terminal Manager
- Dispatch Manager
- Customer Service/Dispatch Supervisor
Degrees
- High School Diploma
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