Terminal Manager Resume Example Idaho Milk Transport, Inc

TERMINAL MANAGER

Professional Summary

Driven Transportation Manager boasting 16 year history managing timely transit of commercial and industrial goods. Well-versed in scheduling, dispatching and routing to mitigate delays and protect drivers and clients. In-depth knowledge of transport rules and regulations.

Work History

Idaho Milk Transport, Inc - Terminal ManagerFresno, CA12/2018 - Current

Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
Handled customer complaints and revised process to improve service, boosting customer service scores [Number]%.
Maintained flexibility to work variety of shifts and days of week consistent with demands of retail environment including weekends, evenings and other high activity periods.
Directed and monitored dispatching activities, including tracking, routing and dispatching transportation vehicles.
Hired, trained and educated [Number] new employees to improve company performance and efficiency.
Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
Fielded customer complaints and comments and rectified issues.
Coordinated and monitored maintenance and repair of company vehicles to provide timely servicing.
Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
Monitored employee performance and productivity.
Maintained composure and order when handling customer and employee injuries, incidents and accidents.

Indian River Transportation - Dispatch ManagerVisalia, CA08/2017 - 12/2018

Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
Maintained updated and detailed records of calls in physical and electronic database.
Closely monitored dispatch board to triage and prioritize over 150 daily calls.
Directed all dispatching, routing and tracking of 75-100 fleet vehicles.
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.

Keystone Freight - Customer Service/Dispatch SupervisorDinuba, CA08/2012 - 07/2016

Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Established and updated work schedules to account for changing staff levels and expected workloads.
Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
Monitored customer service operations to assess agent performance and provide feedback.
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Supervised and guided new employees and responded quickly to questions, which improved understanding of job responsibilities.
Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.

Vitran Express - Terminal ManagerFresno, CA12/2007 - 04/2010

Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
Handled customer complaints and revised process to improve service, boosting customer service scores 90%.
Set terminal budgets and set goals to adhere to plans.
Maintained flexibility to work variety of shifts and days of week consistent with demands of retail environment including weekends, evenings and other high activity periods.
Directed and monitored dispatching activities, including tracking, routing and dispatching transportation vehicles.
Hired, trained and educated 20 new employees to improve company performance and efficiency.
Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
Fielded customer complaints and comments and rectified issues.
Coordinated and monitored maintenance and repair of company vehicles to provide timely servicing.
Directed and initiated investigations to resolve shipper or customer complaints.
Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
Monitored employee performance and productivity.
Developed emergency protocols for warehouse and safety guidelines.
Double-checked work orders and deliveries for quality assurance.
Maintained composure and order when handling customer and employee injuries, incidents and accidents.
Handled customer complaints and revised process to improve service, boosting customer service scores.

Additional Information

Skills:

Logistics
Trucking
Supply Chain
DOT
CSR
Freight Experience
Performance Management
Recruiting
Office management

Skills

Delegation
Dispatching workers
Staff supervision
99% transaction processing
Load planning
Employee training

Contract Management
Performance maximization
Shipment coordination
Safety regulations implementation
Truck & Trailer repairs

Education

06/1986Reedley High SchoolReedley, CAHigh School Diploma

Resume Overview

Companies Worked For:

Idaho Milk Transport, Inc
Indian River Transportation
Keystone Freight
Vitran Express

School Attended

Reedley High School

Job Titles Held:

Terminal Manager
Dispatch Manager
Customer Service/Dispatch Supervisor

Degrees

High School Diploma

Terminal Manager Resume Example

Resume Score: 80%

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