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terminal manager resume example with 10 years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Driven Transportation Manager boasting 16 year history managing timely transit of commercial and industrial goods. Well-versed in scheduling, dispatching and routing to mitigate delays and protect drivers and clients. In-depth knowledge of transport rules and regulations.

Skills
  • Delegation
  • Dispatching workers
  • Staff supervision
  • 99% transaction processing
  • Load planning
  • Employee training
  • Contract Management
  • Performance maximization
  • Shipment coordination
  • Safety regulations implementation
  • Truck & Trailer repairs
Work History
12/2018 to Current Terminal Manager Cemex Usa | Niceville, FL,
  • Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
  • Handled customer complaints and revised process to improve service, boosting customer service scores [Number]%.
  • Maintained flexibility to work variety of shifts and days of week consistent with demands of retail environment including weekends, evenings and other high activity periods.
  • Directed and monitored dispatching activities, including tracking, routing and dispatching transportation vehicles.
  • Hired, trained and educated [Number] new employees to improve company performance and efficiency.
  • Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
  • Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
  • Fielded customer complaints and comments and rectified issues.
  • Coordinated and monitored maintenance and repair of company vehicles to provide timely servicing.
  • Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
  • Monitored employee performance and productivity.
  • Maintained composure and order when handling customer and employee injuries, incidents and accidents.
08/2017 to 12/2018 Dispatch Manager Revolution Foods | Huntington Park, CA,
  • Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
  • Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
  • Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
  • Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Closely monitored dispatch board to triage and prioritize over 150 daily calls.
  • Directed all dispatching, routing and tracking of 75-100 fleet vehicles.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
08/2012 to 07/2016 Customer Service/Dispatch Supervisor Cemex Usa | North Miami, FL,
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Monitored customer service operations to assess agent performance and provide feedback.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Supervised and guided new employees and responded quickly to questions, which improved understanding of job responsibilities.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
12/2007 to 04/2010 Terminal Manager Vitran Express | City, STATE,
  • Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
  • Handled customer complaints and revised process to improve service, boosting customer service scores 90%.
  • Set terminal budgets and set goals to adhere to plans.
  • Maintained flexibility to work variety of shifts and days of week consistent with demands of retail environment including weekends, evenings and other high activity periods.
  • Directed and monitored dispatching activities, including tracking, routing and dispatching transportation vehicles.
  • Hired, trained and educated 20 new employees to improve company performance and efficiency.
  • Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
  • Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
  • Fielded customer complaints and comments and rectified issues.
  • Coordinated and monitored maintenance and repair of company vehicles to provide timely servicing.
  • Directed and initiated investigations to resolve shipper or customer complaints.
  • Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
  • Monitored employee performance and productivity.
  • Developed emergency protocols for warehouse and safety guidelines.
  • Double-checked work orders and deliveries for quality assurance.
  • Maintained composure and order when handling customer and employee injuries, incidents and accidents.
  • Handled customer complaints and revised process to improve service, boosting customer service scores.
Education
Expected in 06/1986 High School Diploma | Reedley High School, Reedley, CA GPA:
Additional Information

Skills:

  • Logistics
  • Trucking
  • Supply Chain
  • DOT
  • CSR
  • Freight Experience
  • Performance Management
  • Recruiting
  • Office management

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Resume Overview

School Attended

  • Reedley High School

Job Titles Held:

  • Terminal Manager
  • Dispatch Manager
  • Customer Service/Dispatch Supervisor
  • Terminal Manager

Degrees

  • High School Diploma

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