LiveCareer
LiveCareer
  • Dashboard
  • Jobs
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Education
      • Administrative
      • Medical
      • Human Resources
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Nursing
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • View All
    • Resume Services
    • Resume Formats
    • Resume Review
    • How to Write a Resume
    • CV Examples
    • CV Formats
    • CV Templates
    • Resume Objectives
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • Business Operations
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Jobs
    • Mobile App
    • Job Search
    • Job Apply Tool
    • Salary Calculator
    • Business Letters
    • Job Descriptions
  • Questions
  • Resources
  • About
  • Contact
  • 0Notifications
    • Notifications

      0 New
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Terminal Manager
Please provide a type of job or location to search!
SEARCH

Terminal Manager Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
LA
TERMINAL MANAGER
Professional Summary

Driven Transportation Manager boasting 16 year history managing timely transit of commercial and industrial goods. Well-versed in scheduling, dispatching and routing to mitigate delays and protect drivers and clients. In-depth knowledge of transport rules and regulations.

Work History
Idaho Milk Transport, Inc - Terminal ManagerFresno, CA12/2018 - Current
  • Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
  • Handled customer complaints and revised process to improve service, boosting customer service scores [Number]%.
  • Maintained flexibility to work variety of shifts and days of week consistent with demands of retail environment including weekends, evenings and other high activity periods.
  • Directed and monitored dispatching activities, including tracking, routing and dispatching transportation vehicles.
  • Hired, trained and educated [Number] new employees to improve company performance and efficiency.
  • Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
  • Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
  • Fielded customer complaints and comments and rectified issues.
  • Coordinated and monitored maintenance and repair of company vehicles to provide timely servicing.
  • Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
  • Monitored employee performance and productivity.
  • Maintained composure and order when handling customer and employee injuries, incidents and accidents.
Indian River Transportation - Dispatch ManagerVisalia, CA08/2017 - 12/2018
  • Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
  • Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
  • Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
  • Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Closely monitored dispatch board to triage and prioritize over 150 daily calls.
  • Directed all dispatching, routing and tracking of 75-100 fleet vehicles.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Keystone Freight - Customer Service/Dispatch SupervisorDinuba, CA08/2012 - 07/2016
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Monitored customer service operations to assess agent performance and provide feedback.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Supervised and guided new employees and responded quickly to questions, which improved understanding of job responsibilities.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Vitran Express - Terminal ManagerFresno, CA12/2007 - 04/2010
  • Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
  • Handled customer complaints and revised process to improve service, boosting customer service scores 90%.
  • Set terminal budgets and set goals to adhere to plans.
  • Maintained flexibility to work variety of shifts and days of week consistent with demands of retail environment including weekends, evenings and other high activity periods.
  • Directed and monitored dispatching activities, including tracking, routing and dispatching transportation vehicles.
  • Hired, trained and educated 20 new employees to improve company performance and efficiency.
  • Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
  • Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
  • Fielded customer complaints and comments and rectified issues.
  • Coordinated and monitored maintenance and repair of company vehicles to provide timely servicing.
  • Directed and initiated investigations to resolve shipper or customer complaints.
  • Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
  • Monitored employee performance and productivity.
  • Developed emergency protocols for warehouse and safety guidelines.
  • Double-checked work orders and deliveries for quality assurance.
  • Maintained composure and order when handling customer and employee injuries, incidents and accidents.
  • Handled customer complaints and revised process to improve service, boosting customer service scores.
Additional Information

Skills:

  • Logistics
  • Trucking
  • Supply Chain
  • DOT
  • CSR
  • Freight Experience
  • Performance Management
  • Recruiting
  • Office management
Skills
  • Delegation
  • Dispatching workers
  • Staff supervision
  • 99% transaction processing
  • Load planning
  • Employee training
  • Contract Management
  • Performance maximization
  • Shipment coordination
  • Safety regulations implementation
  • Truck & Trailer repairs
Education
06/1986Reedley High SchoolReedley, CAHigh School Diploma
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Idaho Milk Transport, Inc
  • Indian River Transportation
  • Keystone Freight
  • Vitran Express

School Attended

  • Reedley High School

Job Titles Held:

  • Terminal Manager
  • Dispatch Manager
  • Customer Service/Dispatch Supervisor

Degrees

  • High School Diploma

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Terminal-Manager-resume-sample

Terminal Manager

TM Express

Humble, Texas

Terminal-Manager-resume-sample

Terminal Manager

HES Logistics

Auburn, Washington

Terminal-Manager-resume-sample

Terminal Manager

Cowan Systems, LLC

Parkville, Maryland

About
  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
Help & Support
  • Work Here
  • Contact Us
  • FAQs
Languages
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
Customer Service
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2021, Bold Limited. All rights reserved.