Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Quality-driven individual bringing over 20 years of manufacturing experience in warehouse and factory environments. Accustomed to long hours of hauling supplies, sorting products and preparing shipments. Trained in equipment use, troubleshooting and repairs. Talented Production Worker offering 5 years of experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times. Proven provider of low-risk production and manufacturing services. Methodical Production Worker keeps up with physically demanding tasks and quotas. Works hard to accomplish team objectives. Over 20 years of experience in production roles. Hardworking determined Attendant proficient in all i do and offering 5 years' experience in industry. Efficient and accurate team player with a dedicated approach to customer service, facilities maintenance and safety management. Dependable Attendant keeps boat supplies stocked, dock areas cleared and hazards eliminated. Bringing 5 years of experience in pleasure boating operations. Highly effective at managing multiple simultaneous tasks in busy environments.

  • Loading and unloading protocols
  • Assembly procedures
  • Documentation ability
  • RFID tools
03/2021 to Current Temporary Service Worker Duchess Shoppe | Heath, OH,
  • Examined final products for conformance with quality and design standards.
  • Oversaw inventory and physical counts and performed periodic cycle counts to verify outgoing orders.
  • Operated hand trucks, forklifts and scissor lifts.
  • Set up and tended equipment with machine operators to complete runs.
  • Monitored processes to maintain machinery function.
  • Sorted and packaged products to prepare for processing or shipment.
  • Issued work orders for repairs to plan maintenance of equipment, machinery and vehicles.
  • Moved items between machines, conveyors and transport equipment to meet production needs.
  • Set up and operated production equipment according to daily work orders and safety procedures.
  • Maintained cleanliness, neatness and organization of customer areas.
  • Activated fuel pumps to fill fuel tanks of vehicles with gasoline or diesel fuel.
  • Eliminated safety hazards, removed soiled items and collected trash from customer areas.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Responded to questions about local area and company services.
01/2019 to 04/2021 store manager Hi Tech Fuel | City, STATE,
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Oversaw all store operations while generating $100.000.00 in monthly sales.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Boosted sales by 75% by cultivating customer rapport and delivering superior customer service.
  • Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
  • Achieved sales quotas and challenging myself to sale out products by incorporating social media and brand marketing.
  • Diminished total loss by 97% by implementing effective operational improvements.
09/2004 to 05/2010 Tax Preparer/Tax Consultant Jackson Hewitt Tax Service Inc | City, STATE,
  • Stored copies of completed returns and related documents according to company procedures and business regulations.
  • Determined clients' eligibility for tax credits, abatements or deductions through careful research and oversight.
  • Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
  • Finalized and processed paperwork with local, state and federal government authorities.
  • Assisted small businesses and individual clients with filling out tax forms and electronically filing tax returns.
  • Responded to state and federal tax notices by preparing written responses or tax return amendments.
  • Reduced errors associated with missed tax benefits by completing comprehensive reviews of internal tax preparation documents.
  • Informed clients of potentially beneficial products and services, resulting in additional business opportunities.
  • Applied federal and state government regulations to prepare accurate and compliant tax returns for clients in all 50 states.
  • Analyzed information and assessed liabilities and deductions according to relevant tax code.
  • Produced US and state income, gift tax and estate tax returns for individuals.
  • Performed detailed research and used findings to support audit reports.
  • Liaised between clients and tax authorities such as IRS representatives.
  • Produced work papers and lead sheets, tax projects and payment estimations.
  • Supported work of senior-level accounting and tax preparation professionals to maximize office productivity.
  • Researched local tax liabilities to support senior tax professionals.
  • Helped clients integrate new tax software with accounting software.
  • Researched tax regulations and bulletins to inform audit reports on yearly basis.
  • Assisted in determining local tax liabilities for each client.
  • Uncovered eligibility for credit, helping client bankimg.
  • Managed numerous accounting personnel handling needs of more than 100s clients.
08/2004 to 08/2006 Lead Service Writer Pilot Truck Care Center/Wingfoot | City, STATE,
  • Presented accurate estimates to inform customers of service charges and expectations.
  • Conferred with customers to understand service needs and write up accurate orders.
  • Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.
  • Discussed options with customers, helping each make optimal choices for individual needs.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Worked with sales personnel to price and schedule repair needs on new and used vehicles.
  • Tracked job status by entering work orders and change orders into database.
  • Scheduled and coordinated work for more than 30 customers each day in fast-paced shop setting.
  • Promoted add-on services to increase department revenue, increasing bills 25% on average.
  • Corresponded with the shop department to determine solutions to problems.
  • Consulted with customers regarding needs and addressed concerns.
  • Supported timely and accurate service by producing job status reports every 30 minutes basis.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Maintained store cleanliness and sanitation through every day.
  • Answered questions and informed customers of current sales and promotions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Assisted customer relationship management by addressing service requests and assisting front-end cashier and bagger clerk.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Provided customer service and issue resolution to increase QA satisfaction levels.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Engaged customers with proactive strategies to understand needs and develop successful solutions.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Answered 50+ inbound calls per day and directed to individuals or departments.
  • Consistently met service team sales targets and call handling quotas consistently.
  • Educated clients on how to conduct transactions with convenient online solutions.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Set up and activated customer accounts.
  • Fostered relationships with product support staff, technical personnel, sales leaders, finance team and executives to transform and strengthen business processes.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Consulted with customers on modern styles and trends.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Answered customer questions and addressed concerns, resulting in 10% reduction in complaint calls.
  • Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectations.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
  • Replenished shelves to maintain adequate merchandise levels.
  • Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.
  • Answered daily phone calls to resolve all customer issues.
  • Mentored junior team members and managed employee relationships.
  • Evaluated benefits for each caller to determine service needs and address concerns.
  • Collected payments for services performed in repairs or product services and updated accounts to reflect new balances.
  • Achieved top satisfaction, retention and referral rankings on consistent basis.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Trained new employees on procedures and policies to maximize team performance.
  • Kept detailed records of customer accounts, including actions taken, issues resolved and customer information.
  • Provided excellent services for customers by following up on issues, services and care .
  • Upheld privacy and security requirements established by pilot regulatory agencies.
  • Worked with CB's to develop customer service improvement initiatives.
  • Led customer service staff in implementing strategies to propel Customer Satisfaction Index levels and achieve manufacturer service objectives.
  • Served needs of as many as 30 customers per shift, including collecting payments, tracking rewards and handling customer service issues.
  • Executed as many as 3 price checks per shift by checking storage room for items.
  • Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
  • Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
  • Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
  • Collected customer feedback, passing information to management for review.
  • Managed accurate and adequate cash stock and inventory balances.
  • Provided detailed monthly departmental reports and updates to senior management.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
  • Cross-trained on service and office managment roles in order to provide skilled back-up for customer-facing teams.
  • Established membership loyalty, executing flawless customer retail account management.
  • Worked with external representatives to address customer needs.
  • Answered multi-line call system with consistent second answer speed, resulting in 100% of calls being answered per day.
  • Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
  • Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
  • Achieved high quality marks on quality assurance evaluations through wingfoot.
  • Excelled in exceeding daily credit card application goals.
  • Exceeded 1 hr service goals while leveraging customer service, sales and employee management best practices.
  • Took special orders in person and over telephone, generating $10,000 in additional revenue every month.
  • Executed 20 outbound calls each week to existing customers, resulting in 25% increase in sales.
Education and Training
Expected in 05/1989 GED | Mcminn High School, Athens, TN GPA:
  • Recognized as Employee that everyone loves to work with. Is my greatest accomplishment.

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Resume Overview

School Attended

  • Mcminn High School

Job Titles Held:

  • Temporary Service Worker
  • store manager
  • Tax Preparer/Tax Consultant
  • Lead Service Writer


  • GED

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