Highly enthusiastic customer service professional with 8 years client interface experience. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Hardworking, multi-task-oriented, organized and dedicated when it comes to assist customers and highly motivated to help and understand . Core Strengths Fast learner Fast learner Strong organizational skills Courteous demeanor Active listening skills Energetic work attitude Invoice processing Adaptive team player Opening/closing procedures Accomplishments Customer Assistance Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
to 10/2014 Wells Fargo Bank – Miami,
Computed Data Reports Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Product Sales Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
Market Research Interviewed clients via market research surveys to identify product issues and customer needs.
Customer Interface Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Prevented store losses using awareness, attention to detail and integrity.
Earned “Top Seller” for two consecutive quarters in 1 year.
Excelled in exceeding daily credit card application goals.
Worked as a team member performing cashier duties, product assistance and cleaning.
Expressed appreciation and invited customers to return to the store.
Managed quality communication, customer support and product representation for each client.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Assisted customers with store and product complaints.
Processed and issued money orders for customers.
Maintained adequate cash supply in cash drawers in multiple checkout stations.
Executed outbound calls to existing customer base resulting in 20 % increase in sales.
Calling certain department depending on the customer needs, such as mortgage, loans, lines, credit cards.
Politely assisted customers in person and via telephone.
Answered an average of 30 calls per day by addressing customer inquiries, solving problems and providing new product information.
Described product to customers and accurately explained details and care of merchandise.
Greeted customers entering the store to ascertain what each customer wanted or needed.
to 03/2011 Continental National Bank – Miami,
Cashing customer's check, making deposits for customer accounts business or personals, giving customers their balances upon request.
Making tax payments for business accounts holders.
Provided an elevated customer experience to generate a loyal clientèle.
Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
Restocked inventory every month and reviewed cash operation data to verify proper replenishment.
Reservations/Front Desk Clerk/ Front Desk Supervisor09/2005
to 02/2007 Tudor Hotel – Miami Beach,
Answer phone calls to assist guest information on rates and room availability.
Arrange group and individual reservations.
Worked with DOSpm system and LANMARK.
Assist accounting department clerk.
Took care of credit cards dispute and posted payment for prepaid reservations.
Trained and supervised employees duties.
Expedited communications between upper lever management and general personnel.
Assisted customers with food selection, inquiries and order customization requests.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Processed 25 daily invoices and billed renewed invoices to clients.
Customer Service/Payment Processor05/2003
to 08/2005 Best Quality Billing Co – Miami,
Customer Service Monitored telephone calls to determine customer payments due dates, locations and hours for operation.
Determine customer payments needs.
Offered information for available services for credit card billings.
Sent out payment invoices to companies owned Best Quality Billing.
Set up and explained new membership contracts.
High School Diploma: Spanish and English2005William H. Turner Technical Arts High School-