Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Highly enthusiastic customer service professional with 8 years client interface experience. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Hardworking, multi-task-oriented, organized and dedicated when it comes to assist customers and highly motivated to help and understand . Core Strengths Fast learner Fast learner Strong organizational skills Courteous demeanor Active listening skills Energetic work attitude Invoice processing Adaptive team player Opening/closing procedures Accomplishments Customer Assistance Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
03/2010 to 09/2014
Teller/CSSR/Personal Banker Westconsin Credit Union Spring Valley, WI,
  • Computed Data Reports Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
  • Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Product Sales Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
  • Market Research Interviewed clients via market research surveys to identify product issues and customer needs.
  • Customer Interface Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
  • Prevented store losses using awareness, attention to detail and integrity.
  • Earned “Top Seller” for two consecutive quarters in 1 year.
  • Excelled in exceeding daily credit card application goals.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Expressed appreciation and invited customers to return to the store.
  • MJessicaged quality communication, customer support and product representation for each client.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
  • Assisted customers with store and product complaints.
  • Processed and issued money orders for customers.
  • Maintained adequate cash supply in cash drawers in multiple checkout stations.
  • Executed outbound calls to existing customer base resulting in 20 % increase in sales.
  • Calling certain department depending on the customer needs, such as mortgage, loans, lines, credit cards.
  • Politely assisted customers in person and via telephone.
  • Answered an average of 30 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Described product to customers and accurately explained details and care of merchandise.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
03/2009 to 02/2011
Teller Continental National Bank City, STATE,
  • Cashing customer's check, making deposits for customer accounts business or personals, giving customers their balances upon request.
  • Making tax payments for business accounts holders.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  • Restocked inventory every month and reviewed cash operation data to verify proper replenishment.
08/2005 to 01/2007
Reservations/Front Desk Clerk/ Front Desk Supervisor Tudor Hotel City, STATE,
  • Answer phone calls to assist guest information on rates and room availability.
  • Arrange group and individual reservations.
  • Worked with DOSpm system and LANMARK.
  • Assist accounting department clerk.
  • Took care of credit cards dispute and posted payment for prepaid reservations.
  • Trained and supervised employees duties.
  • Expedited communications between upper lever mJessicagement and general personnel.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Processed 25 daily invoices and billed renewed invoices to clients.
04/2003 to 07/2005
Customer Service/Payment Processor Best Quality Billing Co City, STATE,
  • Customer Service Monitored telephone calls to determine customer payments due dates, locations and hours for operation.
  • Determine customer payments needs.
  • Offered information for available services for credit card billings.
  • Sent out payment invoices to companies owned Best Quality Billing.
  • Set up and explained new membership contracts.
Expected in 2005
High School Diploma: Spanish and English
William H. Turner Technical Arts High School - Miami, Florida

Web design

accounting, attention to detail, Billing, billings, cashier, credit, client, clients, Customer Service, customer support, e-mail, fax, Market Research, mail, money, personnel, Quality, retail, Sales, shipping, tax, telephone, phone, upgrading

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School Attended

  • William H. Turner Technical Arts High School

Job Titles Held:

  • Teller/CSSR/Personal Banker
  • Teller
  • Reservations/Front Desk Clerk/ Front Desk Supervisor
  • Customer Service/Payment Processor


  • High School Diploma

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