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telephone triage registered nurse resume example with 19+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Accomplished Triage Nursing experienced in conducting telephone analysis of symptoms to facilitate appropriate patient care. Strong knowledge of medical terminology, anatomy, physiology and pathophysiology. Continually maintained positive attitude in emergent, stressful situations.

Skills
  • Compassionate and Caring
  • Critical Thinking
  • Decision Making
  • Accurate Documentation
  • Creative Problem Solving
  • Treatment Recommendations
  • Needs Assessment
Experience
05/2022 to Current
Telephone Triage Registered Nurse Oregon Medical Group Eugene, OR,
  • Rendered telephone advice according to established guidelines and protocols.
  • Collected data to represent symptom onset, presenting problem and medical diagnoses.
  • Documented services discussed and provided details in electronic medical records.
  • Communicated triage information to primary care team to discuss disposition.
  • Analyzed discussed symptoms with established protocols to determine patient acuity.
  • Maintained confidentiality in matters related to patient, family and client facility staff.
  • Educated patients relative to health care urgency and community resources available to meet needs.
  • Cultivated professional conduct operating under triage nursing care guidelines.
  • Answered incoming patient calls, gathering history and symptoms to determine scope of medical complaints.
  • Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
  • Referred patients to specialized health resources or community agencies to furnish additional assistance.
  • Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
  • Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
07/2020 to 05/2022
Telephone Triage Registered Nurse Oregon Medical Group Springfield, OR,
  • Rendered telephone advice according to established guidelines and protocols.
  • Collected data to represent symptom onset, presenting problem and medical diagnoses.
  • Documented services discussed and provided details in electronic medical records.
  • Communicated triage information to primary care team to discuss disposition.
  • Analyzed discussed symptoms with established protocols to determine patient acuity.
  • Maintained confidentiality in matters related to patient, family and client facility staff.
  • Educated patients relative to health care urgency and community resources available to meet needs.
  • Cultivated professional conduct operating under triage nursing care guidelines.
  • Answered incoming patient calls, gathering history and symptoms to determine scope of medical complaints.
  • Coordinated with healthcare team to establish, enact and evaluate patient care plans.
  • Referred patients to specialized health resources or community agencies to furnish additional assistance.
  • Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
03/2008 to 04/2020
Quality Performance Improvement Assoc. Geisinger Woodland, PA,
  • Managed processes and consolidated feedback from users to identify and troubleshoot issues.
  • Investigated previously disputed records for accuracy and compliance.
  • Researched and explored quality issues to report compliance.
  • Communicated cross-functionally to drive timely resolutions, quality control and process feedback.
  • Policy Compliance to identify, investigate and verify complex records and potential risk issues.
  • Collaborated with management to discuss effective plans for resolving major quality problems.
  • Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
  • Consulted with management and personnel to educate on QA standards.
  • Partnered with training and operational leaders to develop strategies to enhance Policy compliance and patient safety.
  • Assisted with support and provided Jacho and CMS compliance data requirements to prevent being cited and lose funding with onsight audits conducted by external providers.
  • Analyzed quality assurance data to identify trends and develop and implement corrective action plans.
  • Compared and analyzed actual to expected results and reported deviations for resolution.
  • Used quality monitoring data management systems to compile and track performance at team and individual levels.
  • Performed Moderate Sedation reviews, Ongoing Professional Practice Evaluations, Unexpected Death Investigations, CMS reports from compliance with directed care, and Incident reporting system response and complaints against providers
10/2002 to 03/2008
Critical Care Registered Nurse Arnot Ogden Medical Center City, STATE,
  • Managed PA catheters and arterials, vasoactive drug administration and titration, thrombolytic therapy, dysrhythmia interpretation and chest tube management.
  • Administered care to patients suffering from catastrophic traumatic injuries.
  • Provided direct care in surgical, cardiac and neurological critical care units.
  • Assessed patients, documented observations and reviewed patient charts to determine care needs.
  • Mentored new nurses on practices and procedures to drive patient outcome goals.
  • Treated patients with broad range of acute, life-threatening diagnoses.
  • Collaborated with interdisciplinary healthcare professionals to create, implement and adapt individualized care plans.
  • Collaborated with doctors to plan post-treatment home care and prevent return hospitalization.
  • Instructed patients, families and caregivers on diagnoses, chronic disease management and medication self-management.
  • Prioritized patient care assignments based on patient conditions to achieve optimal outcomes.
  • Maintained thorough, accurate and confidential documentation in electronic medical records.
  • Monitored efficacy of nursing interventions and revised care plans based upon patient response.
  • Implemented treatment plans, monitored vitals and administered medications for patients in ICU.
  • Communicated and collaborated with healthcare team and patient to identify and meet physical, emotional and spiritual needs.
  • Spoke with patients to better understand experienced side effects, noting details in charts for physician follow-up.
  • Ordered, interpreted and evaluated diagnostic tests to identify and assess patient condition.
  • Organized discharges and educated patients about continuing care requirements to boost long-term outcomes.
  • Advocated for patients by supporting and respecting basic rights, values and beliefs.
  • Distributed medications in accordance with patients' medical charts.
  • Alerted physician of diagnostic study results and changes in patient condition.
  • Assessed patient conditions, implemented care plans and reassessed conditions continuously.
Education and Training
Expected in 05/1982 to to
Associate of Science: Nursing
Corning Community College - Corning, NY
GPA:

Care of Critical Care of pts

Death and Dying

Hemodynamics

BSL

ACLS

EKG monitoring

Multi JET courses in care of patients

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Resume Overview

School Attended

  • Corning Community College

Job Titles Held:

  • Telephone Triage Registered Nurse
  • Telephone Triage Registered Nurse
  • Quality Performance Improvement Assoc.
  • Critical Care Registered Nurse

Degrees

  • Associate of Science

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