Telephone Triage Registered Nurse Resume Example VITAS Healthcare Corporation

TELEPHONE TRIAGE REGISTERED NURSE

Summary

Skilled Telephone Triage Nurse experienced in assessing needs, making clinical decisions based on protocols and communicating with primary care team. Excellence in promoting and restoring patients' health through nursing and health education processes and resources. Demonstrated ability to foster relationships and coordinate with clinical healthcare professionals for continuity of care.

Skills

Laparasopic procedures familiarity
Acute and rehabilitative care
Unit administration
Ventilator care
Colostomy care familiarity
IV drug therapy management
Diagnostic tools experience
Medication and IV administration
Staff Development and Precepting
Triaging patient concerns

Intake and discharge
Diabetes management
Medication administration expert
Organization
Customer service
Team management
Problem resolution
First Aid/CPR
Supervision

Experience

08/2016 to 05/2018

Telephone Triage Registered NurseVITAS Healthcare Corporation － Miramar, FL

Answered incoming patient calls, gathering history and symptoms to determine scope of medical complaints.
Communicated triage information to primary care team to discuss disposition.
Rendered telephone advice according to established guidelines and protocols.
Cultivated professional conduct operating under triage nursing care guidelines.
Educated patients relative to health care urgency and community resources available to meet needs.
Reviewed medical chart and requested appointments, prescriptions and consultations for urgent needs.
Documented services discussed and provided details in electronic medical records.
Maintained confidentiality in matters related to patient, family and client facility staff.

02/2015 to 04/2015

Registered NurseAbbyJean Russell care Center － Fort Pierce, FL

Administered medications, tracked dosages and documented patient conditions.
Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
Collaborated with doctors to plan post-treatment home care and prevent return hospitalization due to complications.
Oversaw patient admission and discharge processes to coordinate efficient movements and related paperwork.
Completed daily chart audits and assessed clinical records to verify accuracy, evaluate performance against goals and check for appropriate education of patients and families.
Managed and provided leadership to help staff with direct and indirect patient care and telemetry monitoring.
Maintained personal and team compliance with medication administration standards and patient care best practices.
Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care to deliver comprehensive services.
Administered colostomies and ostomies, urostomies and foley tubes accurately to provide exceptional patient care.
Improved patient outcomes and quality of care by determining and suggesting changes to processes.
Instructed patients, caregivers and families on diagnoses, treatment options and self-management to maintain continuity of care.

06/2013 to 01/2015

Dialysis Registered NurseDavita Inc. － Fort Pierce, FL

Assisted physicians with specialized treatments related to renal replacement and apheresis therapy.
Collected and analyzed patient data before, during and after treatments and documented all information in patient medical records.
Monitored patient status during treatment and reported variances and adverse reactions to care teams.
Initiated and documented ongoing quality assurance activities to improve patient care and safety.
Coordinated with healthcare team to establish, enact and evaluate patient care plans.
Inserted and managed central, arterial and PICC lines.
Immunized patients against influenza and pneumonia to protect vulnerable populations from serious illnesses.
Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
Stocked clinical workstations and procedure rooms with necessary supplies.
Maintained infection control logs, streamlined charting process, and improved patient outcomes through training and leadership.
Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care to deliver comprehensive services.
Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
Administered oral, IV and intra-muscular medications and monitored patient reactions.
Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.

Education and Training

05/2012

Associate of Science: NursingDade Medical College - Miami － Miami, FL

05/1987

Certificate: Medical AssistingNational School of Technology － N. Miami, FL

Resume Overview

Companies Worked For:

VITAS Healthcare Corporation
AbbyJean Russell care Center
Davita Inc.

School Attended

Dade Medical College - Miami
National School of Technology

Job Titles Held:

Telephone Triage Registered Nurse
Registered Nurse
Dialysis Registered Nurse

Degrees

Associate of Science : Nursing
Certificate : Medical Assisting

Telephone Triage Registered Nurse Resume Example

Resume Score: 80%

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