Telephone Triage Registered Nurse resume example with 3+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Skilled Telephone Triage Nurse experienced in assessing needs, making clinical decisions based on protocols and communicating with primary care team. Excellence in promoting and restoring patients' health through nursing and health education processes and resources. Demonstrated ability to foster relationships and coordinate with clinical healthcare professionals for continuity of care.
Skills
Laparasopic procedures familiarity
Acute and rehabilitative care
Unit administration
Ventilator care
Colostomy care familiarity
IV drug therapy management
Diagnostic tools experience
Medication and IV administration
Staff Development and Precepting
Triaging patient concerns
Intake and discharge
Diabetes management
Medication administration expert
Organization
Customer service
Team management
Problem resolution
First Aid/CPR
Supervision
Experience
Telephone Triage Registered Nurse, 08/2016 to 05/2018 Oneworld Community Health Centers – Omaha, NE,
Answered incoming patient calls, gathering history and symptoms to determine scope of medical complaints.
Communicated triage information to primary care team to discuss disposition.
Rendered telephone advice according to established guidelines and protocols.
Cultivated professional conduct operating under triage nursing care guidelines.
Educated patients relative to health care urgency and community resources available to meet needs.
Reviewed medical chart and requested appointments, prescriptions and consultations for urgent needs.
Documented services discussed and provided details in electronic medical records.
Maintained confidentiality in matters related to patient, family and client facility staff.
Registered Nurse, 02/2015 to 04/2015 Sunrise Senior Living – Marietta, GA,
Administered medications, tracked dosages and documented patient conditions.
Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
Collaborated with doctors to plan post-treatment home care and prevent return hospitalization due to complications.
Oversaw patient admission and discharge processes to coordinate efficient movements and related paperwork.
Completed daily chart audits and assessed clinical records to verify accuracy, evaluate performance against goals and check for appropriate education of patients and families.
Managed and provided leadership to help staff with direct and indirect patient care and telemetry monitoring.
Maintained personal and team compliance with medication administration standards and patient care best practices.
Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care to deliver comprehensive services.
Administered colostomies and ostomies, urostomies and foley tubes accurately to provide exceptional patient care.
Improved patient outcomes and quality of care by determining and suggesting changes to processes.
Instructed patients, caregivers and families on diagnoses, treatment options and self-management to maintain continuity of care.
Dialysis Registered Nurse, 06/2013 to 01/2015 Allegheny Health Network – Jefferson Hills, PA,
Assisted physicians with specialized treatments related to renal replacement and apheresis therapy.
Collected and analyzed patient data before, during and after treatments and documented all information in patient medical records.
Monitored patient status during treatment and reported variances and adverse reactions to care teams.
Initiated and documented ongoing quality assurance activities to improve patient care and safety.
Coordinated with healthcare team to establish, enact and evaluate patient care plans.
Inserted and managed central, arterial and PICC lines.
Immunized patients against influenza and pneumonia to protect vulnerable populations from serious illnesses.
Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
Stocked clinical workstations and procedure rooms with necessary supplies.
Maintained infection control logs, streamlined charting process, and improved patient outcomes through training and leadership.
Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care to deliver comprehensive services.
Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
Administered oral, IV and intra-muscular medications and monitored patient reactions.
Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
Education and Training
Associate of Science: Nursing, Expected in 05/2012 Dade Medical College - Miami - Miami, FL GPA:
Certificate: Medical Assisting, Expected in 05/1987 National School of Technology - N. Miami, FL GPA:
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