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Telephone Triage Nurse Resume Example

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TELEPHONE TRIAGE NURSE
Summary

Logical Licensed Practical Nurse with experience assessing patient needs to determine appropriate action, including self-care at home, prescription submission, appointment scheduling or recommendation to visit emergency room facilities. Strong decision-maker gifted at quickly and accurately identifying patient health status via phone conversations and communicating with physicians for guidance in certain circumstances. Dedicated to consistently following ethical and regulatory standards as well as triage protocols.

Skills
  • Geriatric treatment knowledge
  • Acute and rehabilitative care
  • Medication and IV administration
  • Intake and discharge
Experience
Appalachian Regional Healthcare System | Boone, NCTelephone Triage Nurse09/2019 - Current
  • Answered and responded to incoming calls from patients to assess patient symptoms, determine health status and identify needs.
  • Educated patients relative to health care urgency and community resources available to meet needs.
  • Maintained confidentiality in matters related to patient, family and client facility staff.
  • Answered incoming patient calls, gathering history and symptoms to determine scope of medical complaints.
  • Scheduled same-day or first-available appointments for urgent needs by accessing provider availability in Allscripts and securing time slot.
  • Attended educational workshops to maintain current competency and licensure in nursing specialty.
  • Discussed medication options with patients and sent prescriptions to designated pharmacies.
  • Collected data to represent symptoms, including onset, presenting problem and medical diagnoses.
  • Rendered telephone advice according to established guidelines and protocols.
  • Documented services discussed and provided details in electronic medical records.
  • Analyzed discussed symptoms with established protocols to determine patient acuity.
  • Communicated triage information to primary care team to discuss disposition.
  • Offered medical advice and recommendations based on physician guidance and clinical protocols.
  • Communicated patient conversations with other care team members for appropriate follow up.
  • Reviewed medical chart and requested appointments, prescriptions and consultations for urgent needs.
  • Cultivated professional conduct operating under triage nursing care guidelines.
  • Requested direction from physicians to determine best clinical course of action and recommendations in specific patient situations.
  • Documented symptoms, complaints and issues discussed during calls and actions taken in patient medical records.
  • Reached out to patients to convey lab results and provide care instructions.
  • Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
  • Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care to deliver comprehensive services.
Signature HealthCARE | Mountain City, TNLPN11/2010 - 09/2019
  • Observed, charted and reported developments in patient health condition in 114-bed SNF/Rehab
  • Administered medications and therapies in accordance with physicians orders.
  • Assisted patients with daily tasks, such as dressing, hygiene upkeep and movement throughout facility,
  • Provided pre- and post-operative nursing care.
  • Administered prescribed medications and started intravenous fluids to address patient symptoms and underlying etiologies.
  • Took blood, tissue and fluid samples to perform laboratory tests.
  • Provided behavioral and emotional support and closely supervised patients suffering from dementia and Alzheimer's.
  • Evaluated patient care procedural changes for effectiveness and made necessary adjustments.
  • Observed strict confidentiality and safeguarded all patient-related information.
  • Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
  • Collected biological samples for routine laboratory testing to assist diagnostic processes.
  • Addressed patient care needs, collected vitals, dressed wounds and managed catheters.
  • Communicated effectively with patients and loved ones to explain diagnoses, treatment options and procedures.
  • Educated patients and families on treatment strategies and at-home care.
  • Assisted physician with examinations, tests, and procedures.
  • Utilized expertise to perform catheterization, tracheostomy care and wound management.
  • Identified cognitive functioning, mental status, physiological condition and patient needs.
  • Assisted patients to complete activities of daily living (ADL), including bathing, feeding, lifting and transferring.
  • Provided direct patient care to increase comfort and psychological, social and spiritual well-being.
  • Oversaw patient admission and discharge functions, including patient management and care coordination.
  • Administered oral, intramuscular and IV medications to patients and monitored responses.
  • Coordinated care for up to 42 patients per shift in busy SNF/Rehab setting.
  • Immunized patients against diseases such as influenza and pneumonia to protect vulnerable populations from serious illnesses.
Regal Truss | Mountain City, TNOffice Manager04/2007 - 05/2009
  • Generated financial reports for management review.
  • Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
  • Developed long-term budgets of to $[Amount] covering office supplies and equipment maintenance.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Managed office inventory and placed new supply orders.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Planned and executed successful corporate meetings, lunches and special events for groups of up to [Number].
  • Handled all scheduling and managed timely and effective allocation of resources and calendars.
Education and Training
General Education Development Testing Service | Mountain City, TNGED06/2009
Tennessee Technology Center | Elizabethton, TNLicensed Practical Nurse in Practical Nursing08/2010
Activities and Honors

2009-2010 TN Technology Outstanding Student of the Year

2009-2010 Skills USA

Keynote Speaker at my 2010 TN Technology Graduation

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Resume Overview

Companies Worked For:

  • Appalachian Regional Healthcare System
  • Signature HealthCARE
  • Regal Truss

School Attended

  • General Education Development Testing Service
  • Tennessee Technology Center

Job Titles Held:

  • Telephone Triage Nurse
  • LPN
  • Office Manager

Degrees

  • GED
    Licensed Practical Nurse in Practical Nursing

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