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Telephone Triage Nurse Resume Example

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Skills
  • Charting and Clinical Documentation
  • Privacy and Confidentiality
  • Patient Care
  • Patient Advocacy
  • Teamwork
  • Teaching
  • HIPAA Compliance
  • Medication Administration
  • Emergency Care
  • Treatment Planning
  • Infection Control
  • Patient Information Collection
  • Care Planning
  • Medical Triage
  • Patient/Family Education
  • Staff Supervision
  • Acute Care Expertise
  • Precepting
  • Trauma Recovery
Education and Training
07/2005Bachelor of Science: Bachelor Degree in Nursing Universidad Autonoma De Baja CaliforniaCity
05/2021Master Degree in Nursing Education: Nursing EducationWestern Governors UniversityCity, State
Certifications
  • ACLS
  • CPR
  • PALS
TELEPHONE TRIAGE NURSE
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Summary

Knowledgeable Registered Nurse with over 16 years of experience in delivering comprehensive patient care. Advanced skill working with diverse patient populations. Demonstrated ability to foster relationships and coordinate with healthcare professionals to advance patient care. Logical Telephone traige nurse with experience assessing patient needs to determine appropriate action, including self-care at home, prescription submission, appointment scheduling or recommendation to visit emergency room facilities. Strong decision-maker gifted at quickly and accurately identifying patient health status via phone conversations and communicating with physicians for guidance in certain circumstances. Dedicated to consistently following ethical and regulatory standards as well as triage protocols.

Experience
Company Name - Telephone Triage NurseCity, State06/2018 - Current
  • Rendered telephone advice according to established guidelines and protocols.
  • Maintained confidentiality in matters related to patient, family and client facility staff.
  • Analyzed discussed symptoms with established protocols to determine patient acuity.
  • Documented services discussed and provided details in electronic medical records.
  • Communicated triage information to primary care team to discuss disposition.
  • Requested direction from physicians to determine best clinical course of action and recommendations in specific patient situations.
  • Documented symptoms, complaints and issues discussed during calls and actions taken in patient medical records.
  • Discussed medication options with patients and sent prescriptions to designated pharmacies.
  • Scheduled same-day or first-available appointments for urgent needs by accessing provider availability in [Software] and securing time slot.
  • Reviewed medical chart and requested appointments, prescriptions and consultations for urgent needs.
  • Collected data to represent symptoms, including onset, presenting problem and medical diagnoses.
  • Cultivated professional conduct operating under triage nursing care guidelines.
  • Educated patients relative to health care urgency and community resources available to meet needs.
  • Attended educational workshops to maintain current competency and licensure in nursing specialty.
  • Answered and responded to incoming calls from patients to assess patient symptoms, determine health status and identify needs.
  • Answered incoming patient calls, gathering history and symptoms to determine scope of medical complaints.
  • Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
Company Name - Emergency Room Registered NurseCity, State04/2006 - 05/2018
  • Triaged and treated high-volume caseload in busy emergency room setting.
  • Trained and mentored new RNs on best practices, hospital policies and standards of care.
  • Conducted patient assessments and diagnostic tests to provide physician with important patient health information.
  • Maintained adequate unit supplies to meet expected patient demands.
  • Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
  • Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care to deliver comprehensive services.
  • Administered oral, intramuscular and IV medications to patients and monitored responses.
  • Used facility EMR system to update patient records, transmit prescriptions and transfer files.
  • Answered patient questions and provided take-home materials for further information.
  • Administered critical IV medications to stabilize patients for assessment and treatment.
  • Upheld patient safety standards by preventing unauthorized access or incorrect dosage administration.
  • Treated patients by administering various types of medications and therapies.
  • Responded quickly to codes and coordinated efficient and skilled care.
  • Maintained open and clear communication with physicians to coordinate effective patient care.
  • Imparted medical, operational and patient care knowledge to junior nurses to maximize performance and quality of team operations.
  • Supervised and mentored 14 employees in ER department through continuous training, open communications and new nurse employee.
  • Stabilized patients, determined health needs and provided direct patient care.
  • Performed triage on all incoming patients and determined severity of injury and illnesses.
  • Created and updated community resource information book for nurses.
  • Rendered direct patient care, including stabilizing patients and determining course of action based on triage.
  • Oversaw ER department and team of multi-disciplinary professionals in high-volume, fast-paced environment.
Company Name - Oncology Infusion Registered NurseCity, State01/2016 - 12/2017
  • Discussed importance of good nutrition during chemotherapy treatments and explained what side effects to expect.
  • Spoke with patients to better understand experienced side effects, noting details in charts for physician follow-up.
  • Utilized different items and methods, including gentle music and soft lighting in infusion room to promote kinder, less stressful atmosphere for patients.
  • Emotionally supported patients during treatments and gave information on support groups and therapy services.
  • Developed and adapted individualized treatment plans according to patient recovery goals.
  • Communicated with primary care physicians or emergency care providers to relay patient needs.
  • Monitored post-op vitals, set up PCA, fluids, reviewed post-op orders and assimilated patients to unit.
  • Stocked clinical workstations and procedure rooms with necessary supplies.
  • Used facility EMR system to update patient records, transmit prescriptions and transfer files.
  • Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
  • Developed and maintained quality care systems and standards, including creating and improving medical protocols and guidelines.
  • Counseled caregivers and families on end-of-life planning and educated on patient care options.
  • Coordinated with healthcare team to establish, enact and evaluate patient care plans.
  • Treated patients using pharmacological and non-pharmacological treatment modalities to address various disorders, diseases and injuries.
  • Executed appropriate steps for patient treatment following careful review of physician medical regimen.
  • Counseled patients and caregivers, providing emotional, psychological and spiritual support.
  • Administered oral, IV and intra-muscular medications and monitored patient reactions.
  • Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
  • Maintained adequate unit supplies to meet expected patient demands.
  • Delivered quality care and comfort to patients with heart failure, pulmonary hypertension, pulmonary embolisms and end-stage renal disease.
  • Conducted patient assessments and diagnostic tests to provide physician with important patient health information.
  • Maintained infection control logs, streamlined charting process, and improved patient outcomes through training and leadership.
  • Reached out to patients to convey lab results and provide care instructions.
  • Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
  • Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
  • Observed strict safety measures, including checking medication dosages before administration to patients.
  • Administered scheduled medications and therapies intravenously, rectally, orally, subcutaneously and via intramuscular injections while overseeing pain management plans.
  • Treated patients by administering various types of medications and therapies.
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Resume Overview

School Attended

  • Universidad Autonoma De Baja California
  • Western Governors University

Job Titles Held:

  • Telephone Triage Nurse
  • Emergency Room Registered Nurse
  • Oncology Infusion Registered Nurse

Degrees

  • Bachelor of Science : Bachelor Degree in Nursing
    Master Degree in Nursing Education : Nursing Education

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