Telephone Triage Nurse resume example

• Complied with all security regulations within prison system and administered care in safest possible environment.
• Treated variety of illnesses affecting offenders in close quarters, including flu, gastrointestinal bugs, strep throat and lice.
• Stabilized prisoners suffering from falls, stab wounds or other injuries prior to hospital transfer.
• Performed mental health evaluations when warranted and recommended patients to therapists.
• Cared for patients in 2200 inmate facility, supporting fellow nurses in delivering outstanding treatment to patients.
• Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
• Applied nursing expertise to meet needs of patients in challenging environment.
• Participated in policy committee to discuss policies, propose revisions and implement changes.
• Performed triage on all incoming patients and determined severity of injuries and illnesses.
• Provided skilled, timely and level-headed emergency response to critically-ill patients.
• Adhered to strict safety measures by carefully determining proper dosages before administering medications.
• Monitored patient condition, including interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
• Explained course of care and medications, including side effects to patients and caregivers in easy-to-understand terms.
• Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.

• Answered lobby phone calls using standard professional greeting and assisted callers with directions or instructions for building.
• Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance.
• Directed ticket holders to seats and facility locations.
• Reviewed tickets for authenticity and applicability to particular event.
• Sold admission, processed payments and issued tickets.
• Greeted customers with smile and provided friendly, knowledgeable service.
• Assisted patrons with seating by giving directions and lighting paths.
• Refused admittance to patrons on basis of in-house policies or for lack of ticket possession.
• Orchestrated building safety and security measurements, including guest registration, calling residents to announce visitors and other methods to maintain security and protect residents.
• Monitored and controlled building access and remained vigilant of non-residents' purpose for being on property.
• Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
• Provided customer service by selling tickets and merchandise, answering questions and distributing programs.
• Performed visual evaluation for signs of counterfeit tickets and money.
• Greeted and collected tickets of patrons at Music, Art community events.
• Provided information about current and future events at facility.
• Served customers in a friendly, efficient manner following outlined steps of service.
• Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.

Contributed to efficient unit operations by keeping patient and facility paperwork current and accurate.

• Assisted in providing patients with nutritional needs by transporting food trays and aiding with feeding.
• Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
• Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
• Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
• Reported any unusual or urgent circumstances in patients' condition or environment immediately to RN.
• Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
• Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
• Aided Physicians in wound care, patient assessments, discrepancy reporting and bedside treatments to enhance productivity.
• Assessed patients to gather medical information including weight and height measurements and vital signs to assist RN with patient care initiatives.
• Collected biological samples to support diagnostic plans and ongoing assessment strategies.