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Telehealth Case Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.

Skills
  • Progress evaluations understanding
  • Treatment plans knowledge
  • Patient assessment
  • Quality assurance controls
  • Community outreach
  • Effective customer communication
  • Assistance program knowledge
  • Team management
  • Policy development and Program Planning
  • Ms Office( Word, Excel, PowerPoint , Access)
  • Budgeting and Financial Management
  • SPSS, EPIDATA
Experience
Telehealth Case Manager, 08/2021 to Current
Homecall Of Stillwater Inc Stillwater, OK,
  • Coordinated resources from diverse providers for intervention plans.
  • coordinate patient services across teams as needed
  • Prepare Individual Service Plan for treatment after expiration or as requested
  • Coordinate and identify housing resources and prepare applications with patients as necessary
  • Prepare Outcome Questionnaire(OQ) surveys
  • Provide other billable services assigned
  • Update the electronic medical records software with current patient information in order to maintain accurate records and submitting your electronic case file notes daily for billing purposes
  • Produce at minimum 1248 billable hours per year
  • Document billable hours daily in accordance with NCMHS policies and practices
  • Follow all other documentation processes required and it's funding sources, regulatory authorities, and certifying bodies
  • Provide interventions that promote appropriate linkage to community resources, proper utilization of resources and services,accurate assessment of needs , effective planning for recovery , skill attainment and assertive yet correct advocacy for persons needs
  • Take appropriate measures to reduce the risk of self harm in persons served as well as soon possible harm to others
  • Assist with hospital or crisis service linkage as directed and in a timely manner
  • Maintain confidentiality of each person served and release information only in accordance with policies
  • Maintain the therapeutic relationship with persons served observing ethical , clinical , and legal conventions
  • Work cooperatively with teams by observing all team practices and conventions
  • Provide interventions that are timely , cultural sensitive and clinically appropriate
  • Seek supervision as directed or needed
Case Manager Coordinator, 01/2019 to Current
Freight Handlers, Inc. North Haven, CT,
  • Discussed client advocacy and referral services, supporting families with education and resources.
  • Reviewed casework documentation for accuracy, clarity, detail and objectivity relevant to caseload.
  • Developed appropriate care plans for at-risk individuals and high-risk families.
  • Coordinated support services and optimized communication between healthcare workers and patients.
  • Informed patients and families of treatment options and at-home care strategies to reduce unnecessary burden on hospital resources.
  • Collaborated with various healthcare providers to facilitate delivery of services.
  • Coordinated resources from diverse providers for intervention plans.
  • Collaborate with other treatment personnel in order to promote optimal patient health as well as assisting patients with connections to referral sources such as Benefits, housing, clothing , food, employment resources and support groups
  • Work with patients , their families and providers to supply a level of organized and coordinated patient-centered care
  • Update the medical records software with current patient information in order to maintain accurate records and submitting your electronic case file notes daily for billing purposes
  • Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
  • Reviewed treatment plans against individual goals and healthcare standards.
  • Lowered costs while improving care quality by coordinating services and collaborating with dedicated healthcare team.
REGISTRATION OFFICER- QUALITY CHECK SUPERVIOR, 10/2011 to 09/2017
NIDA City, STATE,
  • Asked various questions from clients to obtain the information necessary for paperwork.
  • Enforced Data collection standards and ensure privacy laws are adhered to
  • Educated and trained vendors and reporting agencies on proper data collection procedures
  • Prepare monthly , quarterly and annual data reports for distribution
  • Oversaw and faciliated capacity building between program state vendors and local implementing partner (LGOs) to ensure work is being conducted in a high quality manner and to NIDA standards
  • Inspect National IDs to make sure they meet quality standards
  • Monitor production operations to ensure quality for organizations specifications
  • Write reports to document deficiencies and errors of cards
  • create test for quality control
Assistant Project Coordinator, 11/2010 to 09/2011
MUHAS City, STATE,
  • Compiled and management workflow for final projection documentation and conducted month-end reconciliation of jobs.
  • coordinate online meetings with stakeholders in various locations around country.
  • Prioritized needs and delegated assignments to handle multiple projects simultaneously.
  • Updated and distributed weekly project schedules and milestones.
  • Collaborated with cross-functional teams to draft project schedules and plans.
  • Set project goals and schedule with owners and team members.
  • Conducted health education on non communicable diseases among the community
  • Presented health information to the school teachers on disease awareness, prevention and management
  • Conducted follow up to the teachers who were suffering from NCDs and guide them to care
  • Produced status reports for customers and senior management.
  • Prepared presentations for customers and staff members detailing project scope, progress and results.
  • Discussed proposals with interested parties such as vendors, contractors and facility review boards.
  • Monitored and coordinated all facets of corporate events, including budget management, venue selection, transportation
  • Assembled briefs and prepared PowerPoint presentations.
  • Diminished project gaps to promote smooth workflow.
  • Developed quality assurance controls for design approaches.
Education and Training
Master of Science: Public Health, Expected in 12/2016
to
MUHIMBILI UNIVERSITY oF HEALTH AND ALLIED SCIENCES - DAR ES SALAAM,
GPA:
Bachelor of Arts: Sociology, Expected in 11/2010
to
UNIVERSITY oF DAR ES SALAAM - DAR ES SALAAM- TANZANIA,
GPA:
Languages
English :
Full Professional:
Negotiated :
:
Swahili :
Native/ Bilingual:
Negotiated :
:
Additional Information

Seasoned Public Health professional with 7+ years of professional experience in international settings . Strong record of leading the design , development , quality control,implementation and evaluation of Public health programs. Driven and goal oriented with the ability to work as individual contributor or as team member

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Resume Strength

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  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • MUHIMBILI UNIVERSITY oF HEALTH AND ALLIED SCIENCES
  • UNIVERSITY oF DAR ES SALAAM
Job Titles Held:
  • Telehealth Case Manager
  • Case Manager Coordinator
  • REGISTRATION OFFICER- QUALITY CHECK SUPERVIOR
  • Assistant Project Coordinator
Degrees
  • Master of Science
  • Bachelor of Arts