telecommunications technician resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Results-focused Telecommunications Technician professional with strength in problem solving, customer service, and data management. Proactive leader with strengths in communication and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Skills
Diagnosing Issues
Advising Customers
Instructing Technicians
Data Management
Problem Resolution
Critical Thinking
Reliable and Trustworthy
Friendly, Positive Attitude
Active Listening
MS Office
Computer Skills
Team Building
Work Ethic
Education and Training
Coleman CollegeLa Mesa, CAExpected in 01/2000 ā āB.S:Computer Engineering Technology - GPA:Graduated magna cum laude, Some classes include: Digital Electronics I, II, & III, Electricity for Technicians, Physics of Electricity, Data Communications, Principals of Management, and Management Communication.
Certifications
ComTrain LLC Certification in Tower Climbing Safety and Rescue
MCP
A+
Panasonic Digital Document Company Certification
Experience
Rapid Global Business Solutions, Inc - Telecommunications Technician Newark, CA, 12/2005 - Current
Supervise Programming Room operations and technicians
Worked closely with team members to deliver project requirements, develop solutions and meet customer's deadlines.
Prioritized and organized tasks to efficiently accomplish service goals.
Responsible for radio programming for subscriber radios on the RCS
Advise technicians in WSD procedures
Transition local law enforcement agencies to encrypted communications
Manage ID database for subscriber radios on the RCS
Assist Tech IV supervisor in fleetmap and template development
Update existing and develop new procedures in programming room
Plan, create, and write codeplugs for all RCS customers
Review codeplugs produced by fellow technicians
Review codeplugs for RCS Rebanding Project
Lead field programming projects
Plan, design, install, and test various brands of 2-way radios, such as Motorola and Kenwood, and other communications equipment in county vehicles
Scheduling duties and projects for the Mobile Shop as a Lead Technician
Train fellow technicians and student workers in installation of 2-way radio systems
Design, test, and implement new installation procedures
Write installation manuals for new procedures
Program mobile and portable radios
Engrave portable radios using specialized equipment and programs
Use test equipment to troubleshoot radio problems and other electrical issues in county vehicles
Repair radio equipment at the bench level
Plan, design, install, and test Motorola MDCs in Sheriffās Department vehicles
Schedule vehicles with radio and computer systems for upgrades
Main contact at radio shop for troubleshooting the Sheriffās Department Motor Deputies needs
Schedule patrol cars for preventive maintenance at all Sheriffās Department Stations and Sub-stations
Assist fellow technicians with radio installations and troubleshooting
Assist Sheriffās Department Data Services Division with troubleshooting MDC issues
Assist fellow technicians on mountain-top sites and radio transmission towers with installations and maintenance issues
Field service calls at the radio shop
Responsible for the San Marcos satellite radio shop on a rotational basis.
Colliers International - Network Specialist and Senior Service Technician New York, NY, 12/2001 - 12/2005
Set up computers and MFPs on wireless networks
Troubleshoot and repair copiers, MFPs, and fax machines
Perform preventive maintenance on copiers, MFPs, and fax machines
Network installation and configuration of MFPs and related software for customers, including: advise them on network designs to fully utilize copiers, fax machines, and scanners
Research information required for new network installations
Advise sales department on equipment functions, features and requirements for network installation
Troubleshoot network problems with MFPs and fax machines
Manage shipping and reordering of supplies
Maintain LAN , as an administrator, consisting of Windows 2000 (W2k) Server, W2k Exchange Server, multiple W2k Pro desktops and Windows XP Pro desktops
Maintain desktop PCs using multiple anti-virus software
Maintain excellent customer service skills.
Bitchin Products - Office Manager City, STATE, 12/1989 - 12/2001
Supervised employees in the shipping department
Provided the customers with technical product support
Managed all shipping department functions
LAN administrator
Processed product orders
Performed both phone and walk-up sales
Implemented and executed office policies and procedures.
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