Enthusiastic Medical Telecommunications Operator eager to expand skills in the physical medical field. I am seasoned in medical terminology, recording and safekeeping essential information, and educated in documenting medical treatment and care. My department specializes in receiving first response emergencies, hospital wide codes, and drills and we are responsible for sending out the proper medical response teams to these locations. I am in charge of calling in on call staff, OR teams, and Radiology technicians for the appropriate hospital floors. I am responsible for transfer of patient information, and medical care plans to the specified nurses, technicians, specialists, residents, interns, physicians and department leads. This type of environment requires me to be able to relay information as safely and swiftly as possible; leading me to have a WPM of 45 and excellent communication skills, as well as being able to work in an often stressful, fast-paced work environment. I am very flexible in my availability and have worked in first, second and third shift positions throughout my employment. I am very invested in my employment and strive to be as knowledgeable in my department as possible, leading me to be in charge of training new team members in my department as one of the youngest on staff. I am very reliable and dedicated to my job, I have worked more than 12 hour shifts many times to cover for employees who have 'called in' because of emergencies or schedule issues. I have been promoted twice in my four years of employment, and have always had exceptional associate reviews each assessment period.
- CPR and Child CPR Training (2020)
- BLS (2020)
- Recording vital signs.
- Responding to emergencies.
- Dementia and Alzheimer's knowledge.
- Knowledgeable in MS Office
- Knowledgeable in MS Word
- Knowledgeable in MS SharePoint
- Knowledgeable in MS Excel
- American Messaging (Pager) trained.
- Managed confidential staff and patient security information.
- Seasoned operator, answering calls for a department that receives over 36,000 calls a month.
- Works well under pressure.
- Typing 45 WPM.
- Strong communication skills.
- Strong interpersonal skills.
- Detail Oriented.
- Ability to work in a fast-paced environment.
- Ability to lift over 35 pounds with no assistance.
- Available to work weekends.
- Seasoned in first, second and third shift.
- Medical office administration
- Data Entry
- Leadership training
- Public Speaking
- First Aid/CPR Certified (2020)
- Basic Life Support Certified (2020)
- Certified Nurse Assistant (CNA) (pending)
Gilford, NH, 04/2017 - Current
- Managed telephone switchboard of personnel and routed internal and external calls to provide quick connection.
- Received incoming calls and paged individuals and departments over PA system.
- Supported customers by managing up to 500 calls per day efficiently while maintaining professionalism and upbeat tone.
- Performed clerical work such as sorting mail, restocking supplies and typing documents.
- Connected callers with appropriate professional, department or business.
- Searched relevant directories to find contacts, business addresses, and medical information for customers and employees.
- Maintained up-to-date knowledge of emergency call procedures.
- Operated digital paging system to notify recipients of incoming calls.
- Oversaw business telecommunication networks, including telephones, office equipment, internet, and cable.
- Supported management decision-making by compiling operational and production data into daily logs.
- Answered calls from automatic routing system and took basic information from callers.
- Reduced risks and emergency response issues by observing public safety field units.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Maintained excellent attendance record, consistently arriving to work on time.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Searched relevant directories to find contacts, business addresses, and physician referall information for customers and employees.
- Collected personal information from customers to accurately document requests.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Processed customer calls by accurately logging all pertinent information with SharePoint.
Olympia, WA, 04/2016 - 05/2018
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Recognized and tapped talented staff to fill key positions and maximize productivity.
- Handled daily guest needs maintaining positive attitude.
- Monitored participant workflow and behaviors throughout training process.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Recorded each delivery using proper paperwork before leaving warehouse.
- Kept detailed records of sales, payments and completed or in-progress deliveries.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
- Fostered positive working relationships with customers by responding to questions and concerns.
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Philadelphia, PA, 07/2015 - 07/2016
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Greeted numerous visitors, including VIPs, vendors and interview candidates.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy
Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume scorecould be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
- Clear Contact Info
- Formatting
- Personalization
- Target Job
- Typos
Resume Overview
School Attended
- Faith Lutheran High School
- McHenry County College
Job Titles Held:
- Telecommunications Operator
- Trainer
- Reception Assistant
Degrees
- High School Diploma
- Some College (No Degree)
By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy