LiveCareer-Resume

telecommunications operator resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Versatile Switchboard Operator skilled in managing high-volume work in fast-paced 911 environments. Experienced making connections, taking messages and calling out announcements. Dedicated customer service professional well-versed in operating multi-line systems. Competent in administrative tasks such as photocopying and typing. Offering excellent organizational, communication and problem-solving abilities developed over 20 years of related experience. Friendly and service-oriented PBX Operator with 20 years of progressive employment in fast-paced settings. Ability to handle 100 calls per day with a polite and helpful demeanor. Adept with coordinating complex calendars and schedules.

Skills
  • Front desk operations
  • Search directories
  • Telephone operations
  • Office connections
  • Fluent in ENGLISH AND SPANISH
  • Answering questions
  • Filing management
  • Message taking
  • Call Routing
  • Greeting customers
  • Switchboard management
  • Multi-line phone systems
  • Professional communication
  • Strong telephone etiquette
  • Making appointments
  • Operating switchboards
  • Typing skills of 60 WPM
Work History
01/2020 to Current
Telecommunications Operator Medstar Health Pikesville, MD,
  • Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
  • Received incoming calls and paged individuals and departments over PA system.
  • Managed 911-line switchboard system for busy EMERGENCY CALLS.
  • Performed clerical work such as sorting mail, restocking supplies and typing documents.
  • Connected callers with appropriate professional, department or business.
  • Documented messages and forwarded to correct individual.
10/2017 to 01/2020
EMT Francisan Health Fort Wayne, IN,
  • Communicated with lucid patients to gather incident and medical history information.
  • Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
  • Administered tests and medication to stabilize patients in field or in transit.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
07/2012 to 10/2017
EMT Francisan Health Greensburg, IN,
  • Communicated with lucid patients to gather incident and medical history information.
  • Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
  • Administered tests and medication to stabilize patients in field or in transit.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Maintained excellent attendance record, consistently arriving to work on time.
05/2000 to 10/2011
EMT Francisan Health Homewood, IL,
  • Communicated with lucid patients to gather incident and medical history information.
  • Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
  • Executed emergency diagnostic procedures to treat patients, including stomach suction, airway management and heart monitoring.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Maintained excellent attendance record, consistently arriving to work on time.
Education
Expected in 06/1993
GED:
Pearsall High School - Pearsall, TX
GPA:
Expected in
No Degree: Criminal Justice
Southwest Texas Junior College - Uvalde, TX
GPA:
Expected in
No Degree: Criminal Justice
Career Point College - San Antonio, TX
GPA:
Certifications
  • First Aid/CPR Certified
  • TLETS CERTIFIED
  • EMT

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Pearsall High School
  • Southwest Texas Junior College
  • Career Point College

Job Titles Held:

  • Telecommunications Operator
  • EMT
  • EMT
  • EMT

Degrees

  • GED
  • No Degree
  • No Degree

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: