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Telecommunications Operator Resume Example

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TELECOMMUNICATIONS OPERATOR
Professional Summary

Persistent and highly motivated Telemarketer with a flair for sales and marketing. Looking to secure a position in a thriving and fast-paced environment where excellent customer service skills will be utilized and appreciated.

Remarkable Telemarketer with ability to provide superior customer service at all times. Friendly, punctual, dependable and computer-savvy. Specializing in balancing many different tasks at once.

Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments.

Dynamic Hotel Desk Clerk highly successful at juggling multiple priorities while delivering superb service with smile. Computer-savvy and organized with strong attention to detail.

Creative hospitality and travel industry professional with wealth of historical knowledge. Offering excellent customer service and public speaking skills. Career success working with visitors and travelers to create entertaining and educational experiences.

Friendly and enthusiastic Retail Sales Associate. Highly successful at upselling and promoting new products.

Retail professional with extensive knowledge of fashion industry, including current trends. Enjoys helping customers find stylish and affordable clothing and accessories.

Talented Sales Associate effective at multi-tasking and maintaining friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual sales goals.

Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.

Work History
Breadstreet Financial - Telecommunications OperatorSan Angelo, TX06/2007 - 03/2008
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
  • Connected callers with appropriate professional, department or business.
  • Maintained up-to-date knowledge of emergency call procedures.
  • Supported customers by managing [Number] calls per day efficiently while maintaining professionalism and upbeat tone.
  • Searched relevant directories to find contacts, business addresses, and [Type] information for customers and employees.
  • Followed standards and procedures to maintain safe work environment.
  • Accurately documented user support activities, such as system problems, corrective actions, resolution status and completed equipment installations.
  • Consulted with clients to identify business and technical requirements for proposed system modifications and technology purchases.
  • Accurately read, understood, and carried out written instructions.
  • Communicated effectively with vendors to determine pricing and technical specifications for available hardware, software and services.
Hampton Inn And Suites - HousekeepingSan Angelo, TX08/2009 - 04/2010
  • Removed waste paper and other trash from premises to designated area.
  • Kept building entryway glass clean and polished for professional presentation.
  • Completed laundry services with special attention to care instructions, including hand-washing and drycleaning.
  • Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency.
  • Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
  • Coordinated hotel-wide laundry workflow to fulfill guest laundry requests in under [Number] hours.
  • Cleaned over [Number] locations every [Timeframe] with consistently high customer satisfaction ratings.
  • Transported cleaning products and equipment to and from utilityrooms.
  • Adhered to professional house cleaning checklist.
  • Slid beds, sofas and [Type] furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Cleaned and stocked [Number] rooms per day by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Changed bed linens and collected soiled linens for cleaning.
  • Documented and reported all necessary repairs.
  • Worked on team of [Number] staff members to service [Number][Type] rooms daily.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Cleaned and changed bedspreads, blankets and mattresses.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Operated power equipment tools such as backpack vacuums for up to [Number] hours per shift.
  • Quickly responded to requests from patrons for linens and [Type] items, which boosted satisfaction rates by [Number]% on company scorecards.
Bookooz Convenience Shoppe - CashierSan Angelo, TX09/2010 - 08/2011
  • Operated cash register for cash, check and credit card transactions with [Number]% accuracy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Counted cash in register drawer at beginning and end of shift.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Educated customers on promotions to enhance sales.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Worked closely with [Job title] to solve problems and handle customer concerns.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Efficiently processed new orders, completing [Number]+ daily transactions with remarkable accuracy.
  • Prepared and submitted end-of-shift reports using [Software].
  • Assisted customers by answering questions and fulfilling requests.
  • Helped over [Number] guests every day by processing payments, monitoring reward accounts and resolving service concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Skills
  • Cash register operations
  • Inventorying products
  • Maintaining store appearance
  • Security monitoring
  • Store merchandise stocking
  • Price changes
  • Cash report creation
  • Refund handling
  • Coupons and gift cards
  • Purchase assistance
  • Order taking
  • Cash handling
  • Safe verifications
  • Basic math skills
  • Interpersonal skills
  • Money handling
  • Currency sorting
  • Product knowledge
  • Cash register operation
  • Payment processing
  • Customer relations
  • Point-of-sale system operation
  • Cash register skills
  • Good telephone etiquette
  • Wire transfers
  • Check cashing
  • Reports and documents
  • Friendly demeanor
  • Retail merchandising
  • Multi-tasking ability
Education
09/2004Windham School districtGatesville, TXGED: Required
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Resume Overview

Companies Worked For:

  • Breadstreet Financial
  • Hampton Inn And Suites
  • Bookooz Convenience Shoppe

School Attended

  • Windham School district

Job Titles Held:

  • Telecommunications Operator
  • Housekeeping
  • Cashier

Degrees

  • GED : Required

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