Telecommunications Operator Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Dedicated 911 Dispatcher offering 9 years of emergency management experience. Familiar with managing emotions and staying clear-headed under pressure. Talented at building networks with multi-agency first responders across four counties. Proficient in documentation and compliance. Effective communicator with a passion for helping others.

  • Networks with multi-agency first responders across four counties
  • Emergency Response training
  • Conflict resolution skills
  • Crisis intervention training
  • Suicide prevention training
  • Positive Disposition
  • File and records management
  • Emergency planning
  • De-escalation techniques
  • Effective Communication Skills
  • Multitasking Ability
  • Energetic
  • Implement Creative Solutions Effectively
Work History
Telecommunications Operator, 5/10/17 to Current
Blessing Health System Hannibal, MO,
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Attended safety training meetings to learn procedures for handling law enforcement, medical, and fire emergency calls.
  • Supported complaints by managing numerous calls per day efficiently while maintaining professionalism and upbeat tone.
  • Maintained up-to-date knowledge of emergency call procedures.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Performed clerical work such as sorting mail, restocking supplies and typing documents.
  • Coordinated individual referrals to obtain community services, such as the White Oak temporary bill assistance program.
  • Distributed food to recipients from the White Oak food bank.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Notarized legal documents
Medical Secretary Part Time as Needed , 10/2020 to Current
Autosource Motors Dallas, TX,
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Coordinated front office duties, including customer service, patient scheduling and billing.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Clean and sanitize office and waiting room/lobby.
Car Sales Consultant, 10/2016 to 03/2017
Management & Training Corporation Chicago, IL,
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
  • Demonstrated vehicle features and conducted test drives.
  • Resolved customer concerns regarding loan financing and warranties.
  • Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts.
  • Maintained compliance with all service, quality, and regulatory standards.
  • Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
  • Achieved goal of 10 or more sale quota each month.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
  • Outlined sales, warranty and service procedures.
  • Negotiated purchase prices and explained sales, warranty and optional products.
Correctional Officer, 11/2008 to 05/2011
Gregg County Sheriff's Office City, STATE,
  • Maintained a firm but fair attitude towards inmates in all situations.
  • Became a training officer and trained several new officers.
  • Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
  • Filled indigent inmates requests for undergarments and writing supplies.
  • Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
  • Manage daily activities, duties, and schedule for all inmates .
  • Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals and work sites.
  • Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
  • Monitored radio transmissions between staff to respond immediately to directions and emergencies.
  • Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
  • Notified victims of upcoming inmate releases.
  • Arranged for medical and dental care of inmates.
  • Deescalate conflict or potentially violent situations.
  • Operate control board opening cell doors and entry/exit doors and sallyports.
  • Assist in arraignment.
  • Created and maintained arrest files on all inmates processed through jail.
  • Built solid relationships with staff.
High School Diploma: , Expected in 05/2006
Union Grove High School - Gladewater, TX
No Degree: Law Enforcement, Expected in
Texas Commission Of Law Enforcement - Kilgore, TX,

-Advanced Telecommunications Operator License

-Basic Jailer Licenses

-Notary Public

-Dispatcher of the Year Award 2019

356 Hours of continued education courses

  • Deescalation Strategies
  • Communicating with Persons who have Mental Health Challenges
  • Workplace Safety
  • What to do When Wounded
  • Using HALO Chest Seal
  • Treating a Heart Attack
  • Treating a Broken Bone
  • Tourniquet Use
  • The Use of Tourniquets
  • The Role of a Bystander During CPR
  • Tactical Medicine
  • Self Aid/Buddy Aid
  • Responding to Hospital Emergencies
  • Responding to Emergencies 1
  • Responding to Emergencies 2
  • Emergency Bandage Demonstration
  • Combat Casualty Care
  • Cardiac Arrest Management Compressions
  • BARS Technique
  • Anti-Harassment in the Workplace
Community Outreach
  • Red Cross Volunteer December 2020
  • Coordinated individual referrals to obtain community services, such as the White Oak temporary bill assistance program 2016- present
  • Distributed food to recipients from the White Oak food bank 2016-present
  • Assist in school holiday parties, field trips, and activities 2010- present
  • Donate women and children clothing to friends and acquaintances in need 2007-present

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Resume Strength

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Resume Overview

School Attended
  • Union Grove High School
  • Texas Commission Of Law Enforcement
Job Titles Held:
  • Telecommunications Operator
  • Medical Secretary Part Time as Needed
  • Car Sales Consultant
  • Correctional Officer
  • High School Diploma
  • No Degree

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