Experience in LAN/WAN systems support, Telecommunications, hardware & software troubleshooting, and providing excellent customer service. Proficient in learning new tasks efficiently. NOC Implementation and Support. Cisco, Avaya, and ShoreTel VOIP, WAN, LAN, WLAN, VPN, Servers, Data Storage, Security, and Wireless troubleshooting and support. Call Manager 4.x - 8.x, Unity, CUCM, UCCX, Avaya IP Office, Gateways, ISDN support and troubleshooting. Exchange, BPOS administration, Active Directory maintenance and support, Group Policy Administration, VMWare and VShpere administration, and virtual server creation. Basic storage experience with NetApp and Dell. Fortigate Firewall and VPN client management. Symantec Cloud. Office365.
Core Strengths
Vendor relationship skills
Adaptability
Excellent problem solving skills
Proficient learning OTJ quickly
Disaster Recovery
Technical Support and Documentation
WAN Project Planning
Ability to work with any level end user
Education and Training
U.S. Army Signal CorpAugusta, GAExpected in October 2001 – –Hughes Network Systems Gaithersburg, MD PES Hub Operators Course Certificate PES System Architecture Course Certificate : - GPA:
Averett UniversityRichmond, VAExpected in Nov. 2006 – –Associate of Science:Business Administration - GPA:GPA: 3.6Business Administration GPA: 3.6
, Expected in – –Information Systems Operator
Certificate
Certifications
September 2007 Cisco Certified network Associate Richmond, VA: - GPA:
Work Experience
Two95 International Inc. - Telecommunications Administrator Portland, OR, 07/2014 - Current
Manage Cisco phone system at the support center; CUCM, UCCX, and Unity 8.6 version.
Manage ShoreTel phone system for the Corporate HQ in NY and selected bowling centers. Workgroups, Supergroups, Auto Attendant and IVR mapping.
Administer the Verizon IVR database
Collaborate with Project Management Team installing new circuits for a newly acquired chain of bowling centers.
Developed documentation and checklists for WAN install and activations. Worked with Vendor to reduce cut over times from 4-6 hours to under an hour
Provide Wi-Fi Support for the office and 200+ locations.
Configure Adtran switches as needed.
Work support tickets escalated up from Tier 1 support.
New project kick off planning for Sales solution, ECC implementation.
Assist other team members as needed.
Kratos Defense And Security - Systems Administrator Glen Burnie, MD, 02/2014 - 07/2014
Contract to Hire position for Bowlmor AMF.
Worked with team members to learn the systems and infrastructure.
Worked with Verizon to upgrade routers and circuits and port numbers over for R&RO centers.
Bel Fuse - Network Administrator Lombard, IL, 2013 - 01/2014
Telephony install of new phone system.
Order, setup, and assign new phones on an Avaya system.
Manage the way the calls flow and cell phone administration.
Work to set up SIP calls between 2 overseas offices.
Server and VM support to include SAGE, SQL, Sharepoint, Domain and file servers, both in office and data center.
Server 2008 R2, Windows7, Windows8, and VM builds completed for new installs and support Evaluate external monitoring options for website Cloud applications - Office 365 and setup of Symantec cloud for Antivirus, Antispam, and Encryption.
VM Administration - Create and maintain VM's on the ESXi server in the office.
Manage Fortigate 60C firewall.
Set up VPN's, manage Wireless network and ensure services are updated.
Work with Vendor at the Data Center to manage the 200B Fortigate firewall in regards to whitelists and VPN's and access across the 4 internal environments.
Desktop support functions: troubleshooting Dell laptops, desktops, and servers for 24 employees.
Other duties include Invoices, ordering new equipment for employees or additional sites, new employee on boarding, and keeping records of equipment and licenses.
Active Directory, group policy, MX Records, and DNS support.
Provide basic training on how to access networks and standard applications for new employees.
Adjust phone scripts as needed for Holiday hours or changes in schedules.
Work with cell phone vendor to track all company cell phones and WiFi devices.
Work with Telco to manage the DID numbers and 800 numbers and assign them to departments as needed.
Server and VM support to include Exchange, SQL, Domain, and file and print servers.
Evaluate best solutions for upgrading Telephony, Storage, and VM Infrastructure.
Assess hardware requirements.
Setup network monitoring software - Solarwinds Research, assist with implantation, and set up the new Dell Storage system Migrate data from NetApp system to Dell system.
Coordinate with Developers to ensure smooth transition.
Altice Usa - Network Engineer Bossier City, LA, 07/2011 - 03/2012
Provide support for stores, Distribution centers, and Headquarters.
Also includes support for Mattress Discounter stores.
Desktop support functions: troubleshooting various brand laptops, desktops, and servers.
Server and VM support to include Exchange, SQL, Sharepoint, Domain and file servers, and print servers.
Server 2008, 2003, and VM builds completed for new installs and supported those platforms.
Evaluate best solutions for upgrading Telephony, Desktop, and Exchange applications and assess hardware requirements.
Consider best method for implementation.
Utilize Solarwinds Orion for performance monitoring and trending.
Utilize Spiceworks for Asset management and reporting.
Other duties include ordering new equipment for employees or additional sites, setting up new users on the domain, and keeping records of equipment and licenses.
Iconma, L.L.C. - Systems Engineer Sioux City, IA, 03/2007 - 06/2011
Setup, install, and monitor networks using Solarwinds Orion and Nimsoft applications.
Provide 2nd level support to the Technical Assistance Center for Cisco voice, security, and wireless troubleshooting.
Server and VM support to include Exchange, SQL, Sharepoint, Domain and file servers.
Server 2008, 2003, and VM builds completed for new installs and supported those platforms.
Cloud migration for Exchange, worked with Microsoft technicians for troubleshooting and administration in Power Shell.
Project work includes assisting Engineers with IP Telephony conversions at client sites, evaluating monitoring applications and installations, upgrading company laptops.
Desktop support functions: troubleshooting Dell laptops, warranty, and purchasing.
Build out new backup system for files and applications - BackupExec 2010.
Other duties include ordering new equipment for employees or additional sites, setting up new users on the domain, and keeping records of equipment and licenses.
Active Directory, group policy, and DNS support.
Provide basic training on how to access networks and standard applications for new employees.
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School Attended
U.S. Army Signal Corp
Averett University
Job Titles Held:
Degrees
Hughes Network Systems Gaithersburg, MD PES Hub Operators Course Certificate PES System Architecture Course Certificate
Associate of Science
Information Systems Operator
Certificate
Certifications
September 2007 Cisco Certified network Associate Richmond, VA
