Experience in LAN/WAN systems support, Telecommunications, hardware & software troubleshooting, and providing excellent customer service. Proficient in learning new tasks efficiently. NOC Implementation and Support. Cisco, Avaya, and ShoreTel VOIP, WAN, LAN, WLAN, VPN, Servers, Data Storage, Security, and Wireless troubleshooting and support. Call Manager 4.x - 8.x, Unity, CUCM, UCCX, Avaya IP Office, Gateways, ISDN support and troubleshooting. Exchange, BPOS administration, Active Directory maintenance and support, Group Policy Administration, VMWare and VShpere administration, and virtual server creation. Basic storage experience with NetApp and Dell. Fortigate Firewall and VPN client management. Symantec Cloud. Office365.
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