Telecommunications Administrator resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
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  • Date of Birth:
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Accomplished Telecommunications professional skilled in coordinating systems upgrades, software and hardware installations and process improvements. Demonstrated success in collaborating with cross-functional teams to drive project completion. Personable and focused with 22 years of industry experience.


- Team Building

- Establishing SOP's

- Relationships with Business Partners and Customers

- Big Picture Idea's and Solutions

- Listening To & Analyzing Problems

- Offering Bold Solutions

- Open to Change

- Agency Knowledge (Customers and Infrastructure)

Telecommunications Administrator, 07/2011 - Current
Epiq Systems, Inc. Los Angeles, CA,

Career Overview


My career with the Commonwealth began in 1987. In 1998, i began working in the Labor & Industry Telecommunications Office and up until now, have been working in this field at varying levels of responsibility. I began working at the Department of Military and Veterans Affairs in 2004 after transferring as a Telecommunications Coordinator to head up the DMVA Telecom Office.

Over the years, my skillset has grown from basically a supporting role at Labor and Industry to a leadership role at DMVA in my current position. I have been very successful at pulling people from different groups such as Federal Employees, Contractors, State Employees to solve both large and small scale problems. I have built a respect amongst my peers at DMVA and in the Commonwealth and excel at team building to get the job done.

Upon arriving at DMVA, I was tasked by my Deputy to transform the Telecom Division into a more respected, accountable, and integral part of the agency and believe i have more than successfully accomplished that mission. I believe my strengths lie in listening, analyzing, and outlining ways to address shortcomings or problems, and then logically laying out plans to address, and finally team building to overcome and solve the problems.

I hold a unique position or role within the IT Office in that I not only deal directly with Commonwealth Employees, but also have a direct relationship with the National Guard IT staff and customers. From day one, I have worked to expand that role in supporting their mission wherever possible with the intent of improving the services they deliver to their Federal staff. I feel like my experience of both sides of the house at DMVA in the IT world makes me second to none within our agency of understanding the total IT/Telecom picture regarding DMVA.


Examples of Self Initiated Accomplishments and Transformations.


1. Corrected cost accounting assignment issues with entire DMVA Voice and Data inventory which was in 100% default status when I arrived. (2004)

2. Transitioned from expensive maintenance contracts and saving the agency tens of thousands of dollars annually for both the COPA and National Guard. (2004-05)

3. Established new SOP's regarding infrastructure installations with F&E and the National Guard to ensure everyone's goals were being met in a cost effective and efficient manner. (2004-05)

4. Converted all of our Business lines to Centrex lines saving tens of thousands of dollars annually. (2005)

5. Offered my expertise to Facilities and Engineering to the design and installations of Copper and Fiber Infrastructure for all the Stryker Readiness Centers Construction projects. Worked both side by side with the National Guard G6 Office and single handedly when the National Guard staff were deployed overseas to keep all the projects on schedule. These construction projects consisted of over 100 new construction and renovations over the years. (2005 - Current)

6. Migrated the National Guards wireless devices from Federal Contract to the COPA contract and became responsible for all orders, payments, and inventory of these devices. This initiative ended up saving the National Guard tens of thousands of dollars annually along with making the management of the devices much more efficient including the ability to react to emergencies. (2007 to Current)

7. Migrated the annual maintenance contract for on site staffing from Federal Contracting to State Contract. This contract entails having full time contractors on site to support all OSP and ISP copper and fiber infrastructure. Annual Dollar value of this contract is close to $1 million. (2010 to Current)

8. Migrated another Federal Contract to the state related to on site staffing in place to deal with PANG Video Conferencing, Wireless Support. Annual Dollar value of this contract is close to $1,000,000. (2012 to Current)

9. Became responsible for all Audio Visual installations and maintenance for our agency in 2012 when I was asked to manage the installation of the very high profile $500,000 Video Wall installation in the JEOC. From that project on, all other installations of Audio Visual equipment has been my responsibility for both state and National Guard customers. (2012-Current)

10. Currently working on an initiative that would add additional state employees in the telecom division that would replace contracted work. The intent would be to save money and make the process of such work more efficient and adaptable to external situations and requirements. This was briefed to TAG recently and is currently in the process of being evaluated and executed. (2020 to Current)

11. Migrated all PANG data circuits from Federal Contracting to COPA and became responsible for ordering, installation, payments of all the PANG G6's data circuits. This consists of circuits at over 100 sites to include Armories, Storefronts, and Fort Indiantown Gap. (2016 to Current)

12. All together, from the day i began working at DMVA, I have migrated over $3,000,000 worth of services from In Kind Assistance to Appendix 5 under the Master Cooperative Agreement. (2004 to Current)

13. Recommended that we work with the National Guard to set up the capability for us to leverage the Federal Data Circuits at the armories to support the Maintenance Repair Staff at the armories with state network capability. Brought our State IT office together with the G6 to create a way to carry data traffic from the Federal Network to State Network to allow the MR's to have access they need. This is now in final stage of testing. (2019 to Current)

14. Heading up project to install Commercial WiFi and Cellular Service at the VA Homes. This service is required to support non government devices. Have already gotten the approval and buy in we need and are in early stages of implementation. (2020 to Current)


Current Position Description and Duties.


-Provide consultation and technical advice to state and federal program managers for all voice and data telecommunications initiatives. Serves as central point of contact for all field locations. Receives service requests and processes trouble tickets via Remedy. Provides technical assistance and troubleshoots system malfunctions to identify problem areas and identify corrective action for the entire agency.

-Provides technical system designs to program area decision-makers. Serves as the primary interface for the resolution of any contractual issues with the vendor, legal council, and procurement office staff. Develops and recommend policies and procedural changes related to voice and data telecommunication systems.

-Provide recommendations, justifications, and coordination on all work associated with the Master Cooperative Agreement between the Commonwealth of PA and the PA National Guard to include In Kind Assistance. Provide information PA National Guard J6 to enable them to track all expenditures under this agreement.

-Serve as consultant for voice and data infrastructure design on all new National Guard Construction Projects. Includes meeting with local exchange carriers to establish service, meeting with contractors to provide design instructions, providing phone, alarm service, external paging systems, coordinating installations, and provide training. Serves as single point of contact for coordinating these installations with the agency Engineers, National Guard Telecommunications, National Guard Network Engineers, Facility and Engineering office, and various Contractors. Project Management (Tele/Data)

-Receive request via Remedy for services. Coordinate system installations, upgrades and relocations with appropriate building contacts, telephone companies, vendors, contractors and staff. Monitor vendor performance and participates in acceptance tests for new or modified systems.

-Work with the Federal Telecommunications Office to procure telecommunications equipment, maintain records, and report spending for the budget year for state and federal budgets. Remain within budget constraints to ensure money is available for voice service and equipment for the entire year. Report telecommunications spending to the appropriate entities.

-Manages the State’s Telecommunication Budget for the Army National Guard and RRO. Make decisions based on funding availability and requirements. Must make decisions on which projects are of High Importance vs. Non Essential to the overall agency’s strategic plans.

-Work with PA Army National Guard Recruiting and Retention officials in providing service and budget information at all field locations including Armories and Storefronts in which RRO are tenants. Work with Landlords of facilities to ensure there are no violations of existing lease agreements.

-Responsible for the Telecommunications’ Office’s Visa card. Approves all purchases and payments made with Visa card for telecommunication services and equipment.

-Manages the agency Integrated Support System (ISS). Responsible for all computer-stored telecommunications records. Makes the determination if equipment should be disposed of or utilized in another area. Input information to the post’s PBX phone system through the Infortel Select Call Manager. Includes call data as well as changes to digital telephones.

-Make decisions and directly contract all telecommunications service and projects. Provide specifications to vendors, make cost analysis of vendors bids, and make selections based on these and many other factors.

-Responsible for design, procurement, installation, and training of all telecommunications PBX and key systems along with services provided by local exchange carrier. Evaluate condition of PBX’s, key systems, and cabling at all locations. Provide essential upgrades and repairs associated along with making determinations as to priority while still remain within budgetary constraints.

-Obtain necessary waivers from the Office of Administration and orders all alternate forms of broadband services not offered under the state contract such as DSL or cable.

-Supervises all employees in the Telecom Division of the Bureau of Information Technology. Performs duties such as plan, assign, and evaluate work, determine work priorities, interview and select employees, evaluate employee performance, approve or disapprove leave requests, initiate disciplinary action, determine subordinate training needs, coach and counsel employees, and resolve problems and disagreements..

-Participate in site surveys, comparisons and comprehensive studies to evaluate the cost effectiveness and practicality of systems, services and methods being used. Prepare detailed reports and recommendations on findings.

-Participate in the evaluation of bid/proposals and selection of telecommunication vendors for all armories, and state veteran homes telecommunications initiatives.

-Assist Technical Services Division of the Bureau of Information Technology in writing orders for IT services.

-Develop manuals and coordinate training on departmental voice telecommunications activities, processes and equipment operation.

-Required knowledge of all State contracts relating to Telecommunications which enable detailed consultation to all agency heads and program managers, as to various options that are available.

-Chair monthly telecommunications meeting with Engineers, Army National Guard J6, and Air National Guard to ensure Telecom and Data portion of all construction projects are on schedule as well as to provide necessary information to all involved in each telecommunication project.

-Remain current in new technologies, trends and requirements.

Telecommunications Specialist, 07/2006 - 07/2011
Leidos Holdings Inc. Hawthorne, NV,
  • Furnished advanced technical assistance to system users, troubleshooting telecommunications and related network system hardware, software and peripherals.
  • Installed telecommunications and computer hardware, software, programs and applications to initiate functional operation.
  • Routed cables and trunk lines from entry points to specified equipment, following diagrams.
  • Tested circuits of malfunctioning telecommunication equipment to isolate malfunction sources.
  • Continuously applied quality-improvement methodologies to improve work processes.
  • Handled multiple simultaneous deployment projects against strict deadlines.
  • Coordinated trunk testing with phone vendors to troubleshoot possible problems.
  • Installed, set up and repaired devices and system components.
  • Laid out cabling plans and ran through buildings to desired locations.
  • Established and modified networks and computers at businesses, schools, government buildings, medical facilities and homes.
  • Answered normal and after-hours service calls.
  • Improved rate of resolved trouble tickets by implementing [Describe process].
  • Anticipated and analyzed common connectivity workflow problems.
  • Read and interpreted technical documentation in order to accurately configure equipment.
  • Performed regular tests on systems to ensure all components were running well.
  • Planned, installed and maintained systems and performed repair on malfunctioning systems.
  • Monitored and replenished telecommunications equipment inventory for facilities and networks.
  • Conducted site surveys to determine best positioning of equipment for strongest signal reception.
  • Designed and Assisted in designing and administering large scale projects.
  • Collaborated with technical staff, engineering personnel and vendors to coordinate system improvements.
  • Analyzed system performance, including network capacity and security, and capacity.
  • Developed telecommunications disaster recovery plans to mitigate downtime.
  • Coordinated hardware and software installations.
  • Reviewed project drawings to perform installation activities according to specifications.
  • Documented hardware and software installation procedures.
  • Communicated with end-user to address device problems and implement technical or procedural solutions.
  • Read blueprints and repair manuals to identify mechanical problems and fix each in accurate manner.
  • Drafted cost projections for system and component implementations.
  • Evaluated client telecommunications needs and recommended targeted solutions.
  • Connected wires and cables to terminals and completed necessary paperwork for each work order.
  • Worked overtime, including evenings and weekends, to respond to emergencies and fix unsafe conditions.
Telecommunicatins Coordinator, 07/2000 - 07/2006
Commonwealth Of PA (L&I) & (DMVA) City, STATE,
  • Managed administrative processes and prepared key reports and documentation.
  • Served as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
  • Managed daily functions by leveraging leadership abilities and industry knowledge.
  • Organized and supported office activities for staff to continuously improve operations and maximize productivity.
  • Collaborated with cross-functional teams to plan daily activities and operations to meet targets.
  • Documented information, created reports and generated tracking files.
  • Conducted new employee orientation to introduce employees to policies, culture and objectives.
  • Delivered key projects on-time and on-budget by effectively managing resources and staff.
  • Collected and organized documents and supplies.
  • Completed employee performance evaluations to identify deficiencies and recommend improvement strategies.
  • Strategized plans for improving control systems and structures to improve resource utilization.
  • Advised managers on organizational policies and recommended needed changes.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Transitioned offices PBX's and Key systems , increasing staff productivity with streamlined processes and improved automation.
  • Demonstrated consistent operational excellence to maintain stellar office reputation.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Managed work requests, new orders, and pricing changes while coordinating logistics to verify delivery dates.
  • Provided effective quality control oversight and eliminated downtime to maximize revenue.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
Education and Training
: Computer Programming, Expected in
Lebanon Valley College - Annville, PA

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Resume Overview

School Attended

  • Lebanon Valley College

Job Titles Held:

  • Telecommunications Administrator
  • Telecommunications Specialist
  • Telecommunicatins Coordinator


  • Some College (No Degree)

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