Telecom Sales Account Manager Resume Example
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TELECOM SALES ACCOUNT MANAGER
Professional Summary
Highly effective Account Manager bringing comprehensive background managing top accounts for a variety of national network service providers in the telecomm industry. Accomplished in managing customer service for numerous top accounts while simultaneously exceeding sales goals on new and existing products.
Skills
| Technical skills and experience in; LAN/WAN, TCP/IP, 802.11, circuit switched networks, packet switching, Frame Relay, ATM, IS-95 CDMA 3G/1X, routing systems, microwave transmission, SONET, fiber and optical systems, 4G/LTE networking (Macro network and small cell) |
Work History
Telecom Sales Account Manager, 12/2006
to Current
Hendricks Berkadia – Seattle , WA
A member of a national sales account team and solely responsible for all sales and customer satisfaction for my Verizon Wireless customer in two South Area Regions totaling six states in Southwest U.S. Duties include providing ALU product updates and knowledge transfer for all CDMA 3G/1X, EVDO, LTE/4G, Microwave, Optical and IPD offerings. Also heavily involved in selling numerous Professional Service offers (Installation, Integration, In-Building RF design and implementation, Site Acquisition) to this customers as part of my quota responsibilities.
Successfully grew these two sales Regions over the last five years from ~ $80M to over $138M in orders and revenue. Utilizing my many years of telecom industry experience, I have established very good customer relationships at all levels from clerical to Managers to Directors and up to Executive Directors within the Network side of The Verizon Wireless company.
Hendricks Berkadia – Seattle , WA
A member of a national sales account team and solely responsible for all sales and customer satisfaction for my Verizon Wireless customer in two South Area Regions totaling six states in Southwest U.S. Duties include providing ALU product updates and knowledge transfer for all CDMA 3G/1X, EVDO, LTE/4G, Microwave, Optical and IPD offerings. Also heavily involved in selling numerous Professional Service offers (Installation, Integration, In-Building RF design and implementation, Site Acquisition) to this customers as part of my quota responsibilities.
Successfully grew these two sales Regions over the last five years from ~ $80M to over $138M in orders and revenue. Utilizing my many years of telecom industry experience, I have established very good customer relationships at all levels from clerical to Managers to Directors and up to Executive Directors within the Network side of The Verizon Wireless company.
Telecom Account Manager, 03/1995
to 12/2006
Lucent Technologies – City , STATE
As an Account Manager, I carried full sales and customer relationship management responsibilities for several, very important National Accounts. Utilizing my interpersonal, leadership, communication, business management, and technical skills, I developed numerous meaningful and profitable relationships within the GTE, PrimeCo, and Verizon Wireless customer bases. Developed organizational ties into such customer bases as Product Standardization Management, Budget and Planning, RF and Performance, Traffic Engineering, Network Engineering, Switch Operations, Transport Engineering and Technology/Product Testing.
Responsible for bringing the full depth of Lucent corporate resources to my customers, including Product Management, Bell Labs Expertise, Subject Matter Experts and Project Managers. Was key member on the initial team that won contract to displace a major competitor and assist my PrimeCo customer in building one of the first IS-95 CDMA networks on the North American continent.
Lucent Technologies – City , STATE
As an Account Manager, I carried full sales and customer relationship management responsibilities for several, very important National Accounts. Utilizing my interpersonal, leadership, communication, business management, and technical skills, I developed numerous meaningful and profitable relationships within the GTE, PrimeCo, and Verizon Wireless customer bases. Developed organizational ties into such customer bases as Product Standardization Management, Budget and Planning, RF and Performance, Traffic Engineering, Network Engineering, Switch Operations, Transport Engineering and Technology/Product Testing.
Responsible for bringing the full depth of Lucent corporate resources to my customers, including Product Management, Bell Labs Expertise, Subject Matter Experts and Project Managers. Was key member on the initial team that won contract to displace a major competitor and assist my PrimeCo customer in building one of the first IS-95 CDMA networks on the North American continent.
Systems Engineer, 04/1991
to 03/1995
AT&T Network Systems – City , STATE
Member of the GTE National Account Team in the Operations Systems sales unit. Responsible for supporting the entire sales team on various AT&T Wireline Telco Operations Systems. Duties included system design and assurance as well as working with GTE's Product Standardization Group to gain product acceptance. Also responsible for project management functions for several multi-million dollar contracts to GTE. Technical skills included low-speed switched data services, Frame Relay, SMDS, ATM Data Packet Switching, voice switch management systems and Telco Operations Systems. Primary focus on all aspects of satisfying a large customer and attaining a group quota of $25 - $40M.
AT&T Network Systems – City , STATE
Member of the GTE National Account Team in the Operations Systems sales unit. Responsible for supporting the entire sales team on various AT&T Wireline Telco Operations Systems. Duties included system design and assurance as well as working with GTE's Product Standardization Group to gain product acceptance. Also responsible for project management functions for several multi-million dollar contracts to GTE. Technical skills included low-speed switched data services, Frame Relay, SMDS, ATM Data Packet Switching, voice switch management systems and Telco Operations Systems. Primary focus on all aspects of satisfying a large customer and attaining a group quota of $25 - $40M.
Data Systems Consultant, 07/1987
to 03/1991
AT&T Computer Systems – City , STATE
Responsible for pre-sale and post-sale technical support of AT&T computer and data networking hardware and software applications. Duties included system design, system assurance, implementation and troubleshooting of various types of networked computing solutions. Heavy emphasis on networking protocols (TCP/IP, StarLAN, Ethernet, etc.) and wide-area communications techniques (routers, brouters, data switching). Primary focus was to contribute toward customer satisfaction and achievement of a $1M group quota. Clients included such major and national accounts as JCPenny, General Dynamics, Trammell Crow, Texas Instruments and others.
AT&T Computer Systems – City , STATE
Responsible for pre-sale and post-sale technical support of AT&T computer and data networking hardware and software applications. Duties included system design, system assurance, implementation and troubleshooting of various types of networked computing solutions. Heavy emphasis on networking protocols (TCP/IP, StarLAN, Ethernet, etc.) and wide-area communications techniques (routers, brouters, data switching). Primary focus was to contribute toward customer satisfaction and achievement of a $1M group quota. Clients included such major and national accounts as JCPenny, General Dynamics, Trammell Crow, Texas Instruments and others.
Computer Programmer/Systems Analyst, 05/1982
to 07/1987
H. J. Gruy & Associates – City , STATE
Responsible for wide range of technical and accounting software development for various applications within the petroleum industry. Contributed a complete library of software for plotting oil and gas well production analysis and corporate billing and royalty distribution.
H. J. Gruy & Associates – City , STATE
Responsible for wide range of technical and accounting software development for various applications within the petroleum industry. Contributed a complete library of software for plotting oil and gas well production analysis and corporate billing and royalty distribution.
Education
MBA: Mini-MBA in General Management,
1996
The Wharton School of University of Pennsylvania - City
The Wharton School of University of Pennsylvania - City
Bachelor of Arts: Economics,
1982
Southern Methodist University - City, State
Southern Methodist University - City, State
AT&T Computer System Engineer Certification,
1987
AT&T School of Business - State
AT&T School of Business - State
Technical Sales Engineer - AT&T Professional Qualification Program ,
1994
AT&T School of Business - State
AT&T School of Business - State
Accomplishments
National Achiever's Club Award for Sales Excellence - 1988, 1993, 1999, 2000, 2001, 2004, 2005
Revenue Generation Award for New Large Accounts -1997
Consistently achieve 100% of annual sales objectives
NCAA Division I Four Year Letterman in Soccer - S.M.U.
3rd Round Draft Selection - North American Soccer League
Eagle Scout - Boy Scouts of America
Revenue Generation Award for New Large Accounts -1997
Consistently achieve 100% of annual sales objectives
NCAA Division I Four Year Letterman in Soccer - S.M.U.
3rd Round Draft Selection - North American Soccer League
Eagle Scout - Boy Scouts of America
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Resume Overview
School Attended
- The Wharton School of University of Pennsylvania
- Southern Methodist University
- AT&T School of Business
Job Titles Held:
- Telecom Sales Account Manager
- Telecom Account Manager
- Systems Engineer
- Data Systems Consultant
- Computer Programmer/Systems Analyst
Degrees
- MBA : Mini-MBA in General Management , 1996
Bachelor of Arts : Economics , 1982
AT&T Computer System Engineer Certification , 1987
Technical Sales Engineer - AT&T Professional Qualification Program , 1994
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