Highly organized and detail-oriented,with more than 12 years experience supplying thorough, organized administrative support.
45 WPM typing speed
Professional phone etiquette
Excellent communication skills
Articulate and well-spoken
Accurate and detailed
Excellent planner and coordinator
Works well under pressure
Social media knowledge
Advanced clerical knowledge
Multi-line phone proficiency
Administrative support specialist
Filing and data archiving
TeleCare/Library Office Assistant08/2012
to Current St. Claire Regional Medical Center – Morehead,
Answering phones, scheduling patients, data entry, maintaining patient records, and providing customer service for the TeleCare department.
Responsible for the day to day TeleHealth operations, such as organizing, communicating, problem solving, prioritizing and decision making.
Coordinating TeleCare events and connections, producing monthly utilization reports, and updating the TeleHealth website.
Being prepared to change programs, rooms and settings at any given time.
Performing clerical duties and routine library assignments related to the ordering, receiving, cataloging, circulating and maintenance of medical library materials such as books, reports, periodicals, serials, abstracts and medical journals.
Issuing, displaying, renewing and receiving returned materials.
Inspecting returned item for damage.
Sorting books, publications, and other items according to classification code and returning them to shelves, or other designated storage area.
Assisting users in the use of library materials and faci.
Wellness Center Director05/2010
to 01/2011 Menifee County Fiscal Court – Frenchburg,
Kept an updated member data base for the Wellness Center, collected and deposited all fees, all office administration, marketing, cleaning and upkeep of inside and outside of building.
Set up the hall for meetings etc.
Helped with the food community program for the community.
Supervised Experienced Works workers, and WIA Workers, made road signs for the county road department, recorded FEMA information for the county, worked closely with the Solid Waste/ Tax Administrator helping with excess work from that office.
to 08/2009 Cherry Plaza Apartments – Denver,
Followed up on prospective tenant leads.
Established rapport with each prospective resident.
Determined needs of each prospective resident.
Presented property and appropriate apartments in a manner consistent with the image of the property and relevant to the prospect.
Used knowledge of property and community to overcome prospect objections.
Followed up on undecided prospects.
Followed lease renewal procedure.
Prepared lease package.
Followed move-in and move-out procedures.
Prepared legal forms.
Developed and replaced advertising, developed and implemented special promotions.
Prepared market surveys.
Prepared weekly reports.
Inspected property for move ins, move outs, transfers, new tenant inspections, inspections prior to and post evictions.
Assisted in eviction process.
Effectively decreased vacancy rates.
Maintained positive relations with the residents, coordinated work orders, collection of rent for approximately 240 apartments, recorded rental payments, deposited rental payments.
Menifee County Solid Waste Coordinator/Tax Admin10/2004
to 08/2008 Menifee County Fiscal Court – Frenchburg,
General clerical tasks such as filing, and typing letters, answering phones, taking phone messages, using all types of office equipment.
Printed out over 3000 customer bills, separated, sorted and mailed quarterly.
Received payments, recorded payments on paper ledgers, and computer entry, prepared deposits on a daily basis.
Resolved customer issues with accounts receivable as they were presented.
Collection procedures which included collection letters, small claims suits and liens for Solid Waste Office and Menifee County Tax Office.
Sent out annual and quarterly tax forms, helped tax payers with forms, received and recorded tax payments.
Prepared annual and quarterly reports for Division of Solid Waste and PRIDE on time and accurately.
Found deeds, contacted utility companies, and other forms of investigation to find property and business owners who were not in our customer data base.
Took new customer information, and followed up with the new customers to make sure service was satisfactory.
to 09/2004 Subway – Camargo,
Supervision of employees, ordered supplies, took inventory, customer service, food prep, and other basic manager duties.
to 06/1996 Woodside Terrace Apartments – Cincinnati,
Scheduled employees, cleaners, and maintenance on apartments and equipment.
Took apartment applications, ran credit checks on possible renters, accepted and declined renters.
Received, recorded, and deposited, monthly rent on 60 units.
Handled all emergency and dealt with them promptly.
to 04/1993 Porter Precision Products – Cincinnati,
ID Grinder, cut off, deburred, stock room and shipping departments as needed.
Associate of Applied Science: Medical Office Technology/Medical Insurance CodingCurrentMaysville Community & Technical College-
Honors and Awards
Maintaining 3.75 grade-point average and higher in any one term with at least 12 graded units.
Microsoft Word, Excel, Assess, Outlook, PowerPoint, Publisher,
Keyboarding Pro, Medical Insurance, Medical Records/Data Management, Medical Office Software, Medical Office Procedures, Medical Terminology, and Medical Coding.