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tele triage advice rn resume example with 17+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

I am driven, hardworking and an experienced Registered Nurse with proven clinical knowledge, natural interpersonal strengths and technical abilities. I have experience with electronic medical record documentation, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. My approach to nursing care is patient-centered quality-focused and efficiency-driven. I am adaptable and resilient with strong attention to detail, clinical expertise and emergency response experience. I have over 15 years of success in this wonderful career that is nursing. I am pursuing an opportunity to work alongside an experienced preceptor so that I may develop and strengthen the skills needed to succeed as a Family Nurse Practitioner.

Accomplishments

    Daisy Award Recipient

Skills
  • Compassionate and Caring
  • Patient Care Needs Assessment
  • Attention to Detail
  • Critical Thinking and Decision Making
  • Creative Problem Solving
  • Clear Patient Communication
  • Accurate Documentation and Medical Recordkeeping
  • Test Interpretations
  • Group and Individual Instruction
  • Treatment Recommendations
Work History
Tele-Triage/Advice RN, 09/2012 to Current
Kaiser Permanente-Appointment/Advice Call CenterCity, STATE,
  • Obtain case histories and gather triage information to determine appropriate avenues for care
  • Instruct patients in general and specific medical care and health issues
  • Collaborate in the management of patient utilization of the health care system and provide patient education relative to health care needs, use of community resources and responsibilities of membership in managed care
  • Counsel patients via telephone according to established guidelines and protocols, and advise on provider-established plans of care
  • Relay triage information and facilitate communication between provider and patient concerning patient disposition
  • Schedule appointments for patients not requiring emergency services but needing examination from provider
  • Advise patients on pre- and post-operative instructions, medication administration, and symptoms indicating emergency care
  • Assess patient compliance and effectiveness with home treatment instructions
  • Verify, update and communicate patient history prior to clinic appointments and procedures with providers
  • Provide appropriate disposition recommendations to acting physicians based on assessment
  • Orient and train less experienced staff RNs in specific tele-triage operations and procedures
  • Educate family members and caregivers on patient care instructions
  • Evaluate patient histories, complaints and current symptoms
  • Advocate for patient health, safety and rights protections
  • Explain course of care and medication side effects to patients and caregivers in easy-to-understand terms
  • Provide skilled, timely and level-headed emergency response to critically-ill patients
  • Offer exceptional individualized care and support to patients recovering from acute incidents and/or dealing with chronic conditions.
  • Perform triage on patients and determine severity of injuries and illnesses
  • Observe and document patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans
  • Equip patients with tools and knowledge needed for a speedy and sustained recovery
  • Convey treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency
  • Identify and resolve issues affecting hospital/clinic and call-center operations involving patient care
Staff Registered Nurse II- Telemetry/Stroke Unit, 12/2006 to 09/2012
Kaiser Permanente Hospital FoundationCity, STATE,
  • Educated family members and caregivers on patient care instructions
  • Evaluated patient histories, complaints and current symptoms
  • Accurately documented treatment, medications and IVs administered, EKGs, telemetry strips, discharge instructions and follow-up care
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies
  • Administered different therapies and medications in line with physician orders and treatment plan
  • Managed patients recovering from medical or surgical procedures
  • Monitored patient reactions after administering medications and IV therapies
  • Provided skilled, timely and level-headed emergency response to critically-ill patients
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations
  • Provided exceptional care to high-acuity patients needing extensive wound care and rehabilitation
  • Adhered to strict safety measures by carefully determining proper dosages before administering medications
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies
  • Cared for patients in 50-bed unit, supporting fellow nurses in delivering outstanding treatment to patients
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission
  • Observed and documented physical activity levels, diet intake and behaviors to understand current condition and modify treatment plans accordingly
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities
  • Assessed and evaluated mental health needs, working with multidisciplinary teams to initiate, manage and modify individualized care plans
  • Implemented care plans for patient treatment after assessing physician medical regimens
  • Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities
  • Empowered patients and their families with evidence-based tools and knowledge to improve health outcomes
  • Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale
  • Led teams in driving successful patient outcomes by prioritizing standards of care and best practices
  • Strengthened training and nursing knowledge by taking part in continuing education programs and workshops
  • Participated in policy committees to discuss policies, propose revisions and implement changes
Staff Nurse II Medical-Surgical Unit, 05/2005 to 05/2007
Doctor's Medical CenterCity, STATE,
  • Recorded and measured patients' weights, temperatures, saturation, respirations and blood pressures and pain levels
  • Managed patients' pain by implementing pharmacological and non-pharmacological pain management interventions
  • Assessed team members' workloads and pitched in to help in areas where need was most evident
  • Documented patient plan of care by taking into account nursing interventions, diagnosis and expected patient outcomes
  • Monitored patients before, during and after surgical procedures while maintaining aseptic technique
  • Collaborated daily with the multidisciplinary team to achieve optimum patient care and boost patient satisfaction scores
  • Evaluated patient histories, complaints and current symptoms
  • Accurately documented prescribed treatments, oral, IV, IM, SQ, and parenteral medication administration
  • Conducted unit admissions, transfers and discharges
  • Monitored patient reactions after administering medications, transfusions and IV therapies
  • Provided skilled, timely and level-headed emergency response to critically-ill patients
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations
  • Provided exceptional care to highly-acute patients needing extensive monitoring, wound care and rehabilitation
  • Adhered to strict safety measures by carefully determining proper dosages before administering medications
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems
  • Assessed and evaluated mental health needs, working with multidisciplinary team to initiate, manage and modify individualized care plans.
  • Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans
  • Implemented care plans for patient treatment after assessing physician medical regimens.
  • Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated oncoming nurses and clinical supervisors with current information
  • Educated patients and families on medical-surgical procedures, therapeutic regimens, pain management techniques, illnesses, medications and treatment plans
  • Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Collaborated with leadership to create initiatives for improving nursing satisfaction, retention and morale.
  • Strengthened training and nursing knowledge by taking part in a 6-month precepted new-grad program
Education
Master of Science: Family Nurse Practitioner, Expected in 05/2023 to Chamberlain University - Downers Grove, IL
GPA:
Bachelor of Science: Nursing, Expected in 10/2020 to Chamberlain University - Downers Grove, IL
GPA:
Associate of Science: Nursing, Expected in 05/2005 to Contra Costa College - San Pablo, CA
GPA:
Affiliations

NAHN- National Association of Hispanic Nurses -San Jose Chapter


KPLA- Kaiser Permanente Latinx Association


AANP- The American Association of Nurse Practitioners

Languages
Spanish:
Native or Bilingual
Negotiated:

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Resume Overview

School Attended

  • Chamberlain University
  • Chamberlain University
  • Contra Costa College

Job Titles Held:

  • Tele-Triage/Advice RN
  • Staff Registered Nurse II- Telemetry/Stroke Unit
  • Staff Nurse II Medical-Surgical Unit

Degrees

  • Master of Science
  • Bachelor of Science
  • Associate of Science

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