technology paraprofessional resume example with 9+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Qualified Technology Specialist with 9 years of success leveraging technological knowledge to improve business processes. Gifted in troubleshooting, issue resolutions and communication with users. Adept in working with clients to understand needs, determine best course of action and implement solutions.
Skills
Employee Training for how to best increase workplace productivity using a multitude of
Internet tools and systems. Skilled in Project/ Program Management,
Languages end user hardware/ system support, administration, training and
English coaching. Studied at Fitchburg State University.
Active Directory
Agile
Coaching
Com
Hardware
Critical thinking
Documentation
Employee Training
English
Help Desk
Imaging
Mac
Mentor
Access
Microsoft Office
Windows 7/XP
Communicator
Presentations
Problem Solver
Program Management
Project Management
Speaking
Robotics
Teaching
Technical Project Management
Troubleshooting
Policy and procedure improvements
Program leadership
Teamwork and collaboration
Project coordination
Documentation expertise
Business oversight
Procedure standardization
Complex problem resolution
Microsoft Office Suite expert
Multi-unit operations management
Operating systems
Knowledge of streaming video platforms
Web content management
Software system testing
Compliance and regulations
Testing and deployment
Education and Training
Fitchburg State UniversityFitchburg, MA, Expected in 2011 ā ā:Architectural and Building Sciences/Technology - GPA:
Braintree High School, Expected in 2006 ā āHigh School Diploma: - GPA:
Troubleshooting hardware/software issues, for the staff within systems such as Gsuite, Chrome, Dragon Naturally Speaking.
Also provided support for Microsoft Office/Windows 7/XP, Active directory assistance, hardware replacement, support with PARCC testing (technical and set up), training staff on new technology, set up/maintenance of any new technology within the school buildings, A/V for school presentations/ trainings, etc.
Updated supervisors and users within support tickets by recording status.
In an average week, delivered technical support to 200 users.
Set up equipment for including running cables, arranging speakers and managing projectors, for diverse event requirements.
Created, oversaw, and updated policies, information, standards, and guidelines on regular basis.
Chenega Mios - Program Instructor Fort Eustis, VA, 07/2015 - 03/2016
Mentor and support youth development.
Teaching classes that were computer science based such as scratch, Code Academy and App Inventor.
Mentor to the Robotics team.
Assisted staff with any IT related issues.
Helped students cultivate life and social skills like using public transportation, appropriate emotional expression and communicating with co-workers and employers.
Instructed students of various backgrounds and learning styles by employing variety of instructional resources.
Trained more than 20 students using traditional and hands-on training approaches.
Created training for Scratch, Coding Academy and Robotics.
HubSpot - Helpdesk Technician City, STATE, 03/2016 - 03/2017
Supporting end users, flagging issues or trends in tickets, documentation, process improvements, critical thinking, SME in core systems both for the end users to do their work as well as for us to provide access.
Imaging/ troubleshooting/ working with both Mac and PC environments Boys and Girls Club of Fitchburg and Leominster.
Observed system functioning and entered commands to test different areas of operations.
Documented repair processes and helped streamline procedures for future technical support actions.
Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
Mentored other technical engineers and support professionals to provide professional development and skill enhancement.
Assisted in technical support process refinement to improve customer service and support.
Identified and took corrective action to solve problems with computer systems.
Developed technical concepts, system designs and project presentation kits for major applications.
Planned and oversaw set-up process from installation to configuration.
HubSpot - Senior HelpDesk Program and PM Technician City, STATE, 03/2017 - Current
Tier 3 and 4 support to not just solve issues, but anticipate and find best solutions to create the least amount of business interruption for end users.
SME in many core systems such as Active Directory, OKTA, Box/ Dropbox, 15five, Google Apps and PaperCut.
Technical Project Management of bigger, global projects.
Cross collaboration with other teams not only within the IT department, but all across the company.
Training, coaching and leading by example.
Kept project teams on-task with proactive control of budgets, schedules and scopes.
Met project benchmarks while reducing costs through introduction of enhanced implementation strategies.
Trained and coached key team members on production techniques to establish expectations and ensure compliance with quality guidelines.
Assessed, corrected and improved work of team of 40 professionals.
Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
Activities and Honors
Given the BET Champion award twice in 3 years for being a top performer in my department, and going above and beyond to add value to the team
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