Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Highly experienced IT technician with skills in solving complex problems and building mission critical solutions that have met and exceeded expectations. Passionate about learning and leveraging new technologies to create solutions that unite end users, fiscal growth, and company needs. Excel at engineering, testing, and analysis. TECHNOLOGY Hardware Platforms: PC, MAC, Dell PowerEdge Servers, HP ProLiant Servers. Mobile Platforms: Iphone IOS 4- 8.3, Android 2.0-5.1 Lollipop, Mobile app creation system integration of phones and tablets
Core Qualifications
  • Sun Certified Java Developer (SCJD)
  • Operating Systems: Windows XP - 8.1, MS Server 2008, Linux (Ubuntu) MAC OSX System Virtualization: VMware vSphere, Oracle VirtualBox, Microsoft Hyper-v server Database: SQL server 2000, 2008, MS Access, Mail server: MS Exchange, WorldClient, Alt N Comagent, Mobilecop, Business Productivity Software: MS Office, Google Office Suite, LibreOffice Presentation / Graphic Software: MS PowerPoint, Adobe Photoshop, Adobe Illustrator, Adobe indesign. Web Design Software: Wordpress, Adobe Dreamweaver, MS FrontPage. Data Forensics - Cain 5.0, Deft Linux, BackTrack, Kali Linux, WORK Advantage Home Medical 03/2013 - 05/2015
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Professional Experience
Technology Officer, 01/2004 to 01/2012
Iconma, L.L.C., ,
Utilized 5 million Grant for full department technology upgrade. Defended network against daily attacks, Kept system fully patched virus/malware free. Reduced support Ed ward A. G ing ras II 1 and down time on frequently used workstations converting them to VMware virtual machines. Setup VPN allowing command staff to work remotely and keep up with ongoing situations. Merged City Assessor's GIS map and Dispatch QED Sql database. Creating a map overlay of real time activity. Improved situational overview and reduced investigation time by faster detection of trends, patterns, tracking suspects by location, associates and crime similarities. Reduced paper consumption by converting over 350 formally typewritten forms into Adobe Fillable PDFs. Forms are still currently in use through Massachusetts courts and police stations. Used sheet fed scanners to convert current and archived paperwork to be digitally stored. This opened up room for 3 more offices and a legal library. Performed Data Recovery on HP Proliant servers after 2008 failure. Saved over $30k in fees and maintained chain of custody ensuring no criminal cases were in jeopardy. Instituted, tested and refined Disaster Recovery and Continuity Plans. These were proven successful during 2011's Tropical Storm Irene as all city operations were moved to the station; It was the only Government building with full operational capacity. Audited all Equipment service repair and warranty contracts. Saved city over 5k per month in waste spent on obsolete equipment alone Developed police station website, wrote content, integrated social media, and partnered with to provide an iPhone/Android app that citizens could submit tips, report crime and receive push notifications of emergencies.
Technical Support, 01/2003 to 01/2004
Trane Technologies, ,
Recruited for 1500 Store conversion of Eckerd's retail stores to CVS. Completed intensive 3 month Human Resources, Store and Pharmacy Technology boot camp. 1 of 20 to successfully pass out of original 175 recruitment. Assigned 200 stores, Provided remote and phone support, Created automated setup scripts saving field technicians countless hours in setup time.
Store Manager, 01/1996 to 01/2003
Yankee Spirits Inc, ,
Increased store sales by $3 Million yearly utilizing dormant wholesale license. Became a supplier to smaller stores and establishments. Created company website and grew a 10k subscriber mailing list promoting upcoming sales and specials. Redesigned can and bottle redemption center which reduced it to a 1 person job and increased monthly revenue from $20k to $80k by emptying into larger hoppers in the basement. Reduced company advertising costs to $0 by selling ad space to Vendors on brown bags and logo placement in newspaper ads.
BS: Business Administration, Expected in 2001
University of Phoenix - ,
  • BS Business Administratio
  • 1999 - 2001 University of Phoenix
Certificate: Computer Forensics, Expected in
Attleboro Reserve Police AcademyMA Municipal Police Academy - ,
Attleboro Reserve Police AcademyMA Municipal Police Academy Certificate - Incident Command System 100 / 200 - US Dept Homeland Security CPR & First Responder Certified.
CPR Certificate - Incident Command System 100 / 200 - US Dept Homeland Security Certificate - Computer Forensics - FBI
formats, including online. Designed all marketing materials, including presentations
Million, Dispatch, Ras, Android, Cases, Contracts, Data Recovery, Database, Disaster Recovery, Gis, Iphone, Malware, Operations, Real Time, Sheet Fed, Sql, Vmware, Vpn, Warranty, Workstations, Ads, Advertising, Sales, Sales And, Sales By, Store Sales, Cvs, Human Resources, Recruitment, Retail, Retail Marketing, Technical Support, Access, Adobe Indesign, Adobe Photoshop, Backtrack, Dreamweaver, Equipment Sales, Excel, Exchange, Frontpage, Healthcare, Hippa, Hyper-v, Hyper-v Server, Illustration, Illustrator, Indesign, Integration, Integrator, Ios, Linux, Mac, Mail Server, Marketing, Microsoft Hyper-v Server, Ms Access, Ms Exchange, Ms Frontpage, Ms Office, Ms Powerpoint, Ms Sql Server, Oracle, Photoshop, Powerpoint, Risk Analysis, Solutions, Sql Server, Sql Server 2000, System Integration, Testing, Virtualization, Web Design, Windows Xp, Wireless, Cpr, Fbi, Forensics, Security

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Resume Overview

School Attended

  • University of Phoenix
  • Attleboro Reserve Police AcademyMA Municipal Police Academy

Job Titles Held:

  • Technology Officer
  • Technical Support
  • Store Manager


  • BS
  • Certificate

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