A experienced IT professional seeking a Goal oriented IT professional with a desire to see projects and challenges through to completion. Experienced providing IT infrastructure solutions in a global business setting. Extensive experience in the Pharmaceutical industry supporting hardware and software including server and network resources in Windows and Macintosh environments. Significant experience with HP Proliant servers with SAN and Direct Attached Storage solutions. Experienced with Windows Server on both physical and virtual platforms. Excellent troubleshooting and analysis skills. Skilled in multitasking and working in a team environment. Strong leadership skills including organization, communication, and project management.
Technology Consultant III February 2008 to April 2016Hewlett Packard Enterprise Services － Hopewell, New Jersey
Implement and support the Windows File and Print environment on Windows Server 2003, 2008 and 2012.
Configured, imaged, deployed, and integrated new equipment into the environment.
Contribute instrumentally to building the File and Print environment globally on HP Proliant hardware which was used to replace the Netware environment at Bristol-Myers Squibb Establish a tracking method using Excel for the global COD (Capacity On Demand) server pool and maintain minimum server levels available for rapid deployment.
Track and perform SLA metric calculations for patching of the Windows server environment for over 4000 servers.
Created the methodology using Excel, data output from ServiceNow and HP ESL\HPSA (HP Server Automation).
This was required in order to meet a 95% SLA metric.
Create work instructions and how to documentation for reference to other engineers.
Apply Microsoft security patches on a regular monthly schedule and troubleshoot issues that arise due to hardware or software problems Provide continual support of the legacy BMS Netware 6.5 environment.
Principal Analyst August 1999 to February 2008Bristol-Myers Squibb Company － Princeton, New Jersey
Novell Infrastructure group Collaborated with other team members to support a global file and print environment comprised of Windows and NetWare servers.
Support an environment of over 500 servers related to file storage, printing and application deployment.
Administered and supported all aspects of servers including storage allocation, printing environment, and Macintosh access.
Developed, tested and implemented upgrades to the Netware OS and HP Proliant server hardware/firmware including creation of documentation for performing these upgrades.
Established Policies and Procedures and SOP's as required by the environment.
Administered and supported third party applications used for management of the Netware environment including NetBackup, McAfee Antivirus, FileCensus and Taskmaster (NetWare scripting/automation tool).
Create, modify and maintain scripts to automate and provide a standardized means of collecting information.
Worked with outside vendors to rectify problems that could not be addresses in-house.
Performed scheduled maintenance including managing disk space usage and account administration per company SOP.
Migrated shared and user data to new servers via specialized automated scripts to maintain file ownership and permissions including updating login scripts.
Performed LDIF imports and exports to modify eDirectory content.
Managed and maintained the Netware eDirectory environment.
Associate Network Support Engineer May 1992 to August 1999GE Capital ITS － South Plainfield, New Jersey
Macintosh Support, Lawrenceville, Plainsboro and New Brunswick campuses Provided Macintosh support from OS to application installation, network file sharing and network printing.
Create documentation for setting up BMS Standard Applications on Macintosh computers including email, Calendar, Netware Client for Mac OS, AT&T Dialer, and VPN Provided hardware, network, and software support to all Macintosh clients on both Token Ring and Ethernet for Bristol-Myers Squibb in central New Jersey Provided quality 2nd and 3rd level desktop support to clients including network & server issues for Windows XP, 2000 and NT 4.0 computers in the Lawrenceville, Plainsboro, New Brunswick, and New York City facilities Create universal Mac OS builds for deployment to clients Customized Norton Antivirus, Timbuktu, and Netware Client for the Mac for use at BMS Supported and maintained a Shiva Lanrover for vendor dial-in access to the LAN and also provided support for three AppleShare IP servers.
A.A.S. Degree : Mechanical EngineeringMiddlesex County CollegeMechanical Engineering
Antivirus, automate, Automation, backup, hardware, content, Client, clients, documentation, email, Ethernet, HP, IP, LAN, Mac, Macintosh, Macintosh computers, Mac OS, Macintosh Support, managing, McAfee, access, Excel, Windows, 2000, NT 4.0, Windows XP, Netware 6, network, Norton Antivirus, Novell, NetWare, OS, Policies, printer, printers, Proliant, quality 2, servers, scripting, scripts, SLA, SOP, software support, desktop support, Token Ring, troubleshoot, upgrades, NetBackup, VPN, Windows Server
AWARDS AND RECOGNITION
*Recognized by peers on HP's internal recognition web site
*BMS Presidential Award: Project Compass (as a BMS employee)
*BMS Presidential Award: Honorable Mention - PRI Macintosh Computer Upgrade Project (as a Dataflex employee)