Technology Consultant Resume Example Hewlett Packard

TECHNOLOGY CONSULTANT

Professional Summary

Recognized for graduating in the top three for overall grade average at Materiel Management Apprenticeship Course/AFSC 2S031, USAF

Knowledgeable in project management tools, processes, and techniques

Solid leadership skills, able to prioritize, delegate tasks, and make sound decisions quickly while maintaining a focus on the bottom line

Versed in Word, Excel, Outlook, Access, and PowerPoint, with a typing speed of 75wpm

Hardworking Computer Applications graduate with 2 years of experience in marketing and technology consulting, proven leadership and organizational skills

1-year experience in technical support at Hewlett Packard Enterprise, including data entry, troubleshooting, and customer service

Strong problem-solving skills with the ability to develop and implement effective action plans

Has a good knowledge in C#, HTML, and SQL programming

Skills

TBA
Personnel: AROWS, AFPAAS
Parts Ordering: ILS-S, SBSS
Research: FEDLOG, WEBFLIS, LIMS-EV, E-Pubs
Software Programming & Applications: C#, HTML, SQL, Spotfire, PG One Share point, Epadex
Computer: MS Word, Excel, Outlook, Power Point, Access, Snipping Tool, Screen sharing (MS Lync), Internet Explorer, Chrome, Adobe, Windows, MAC OS
Adobe
Basic
Business Administration
Computer Applications
Clients

Customer service
Customer support
Special events
HP
HTML
Internet Explorer
Inventory control
LIMS
Logistics
MAC OS
Access
C#
Excel
Outlook
Power Point
Share point
Windows
MS Word
Personnel
Processes
Programming
Progress
Quality
Research
SQL
Supervisor
Trainer

Work History

Oct 2013 - Oct 2014Technology ConsultantHewlett Packard - Taguig, Philippines

Managed P&G (Procter & Gamble) clients and external partners concerns for customer service on team processes, application business and technical matters
Served as Procter and Gamble Level 1 support for multiple application, offering customer solutions, error fixes, and other customer support questions
Collaborated with other HP support teams, participated in the knowledge transfer and transition phases and provided specialized skills and knowledge of particular domains (technical, business and/or application specific) to ensure rapid resolution of incidents and service calls
Collected, analyzed, interpreted and recorded highly technical and diverse data required for problem identification and maintenance of computer systems
Prospected, reviewed and selected vendors and consultants to achieve project goals
Worked extensively with specific departments to streamline processes, ensuring accuracy and data validation
Provided initial assessment of software issues/requests, log a ticket, provide resolution as necessary, and monitor its progress until issue/request closure
Provided workarounds for incidents that cannot be resolved immediately, performed activities necessary for the immediate short-term resolution of incidents and service requests and provided comprehensive and accurate information to management about the quality of support
Documented known errors, workarounds and resolution plans, validated corrective actions and worked with problem coordinator to ensure problem has been solved

Sep 2016 - CurrentMateriel Management Specialist176th Wing AK Air National Guard - JBER, AK

Managed materiel management activities, specifically in customer support section and in the warehouse section, involving requirements determination, inventory control, processing customer order requests and storage and issues for work order supplies and equipment.
Conducted maintenance and customer work center visits evaluating bench stock and shop stock programs, supporting aircraft and support organizations within the Wing.
Processed and maintained the records of items issued, shipped and transferred.
Compared stock numbers, part numbers, authorized substitutes, and other listed information with similar references in FedLog and WebFLIS to verify accuracy for mission critical assets.
Performed inventories and ensures timely correction of discrepancies.
Applied system security policy and procedures to prevent unauthorized access or changes to warehouse stock or item record information.
Processed queries and researched discrepancies in customer stock number orders and local purchase requests.
Processed customer clothing items using Kyloc system.
Operated assorted materiel handling equipment.
Assisted with the daily operations in the management of the 176 Logistics Readiness Squadron.

Jan 2016 - Sep 2016Child and Youth Program AssistantDenali Child Development Center - JBER, AK

Inventoried equipment on a weekly basis and submitted order requests for replenishment of damaged, missing, and depleted supplies.
Secured supplies, equipment, and facilities.
Inventoried children's required supplies and clothing on a daily basis.
Planned, coordinated and conducted activities for program participants based on observed needs of individual children and youth ranging in age 6 weeks to 5 years.
Established a program environment that sustains participant interest and promotes positive interactions with other children, youth, and adults.
Worked with trainer, supervisor, and program leader to implement activities and special events that meet the physical, social, emotional, and cognitive needs of children.
Interacted professionally with staff members, parents, supervisor, and volunteers.
Developed team communications and information for specific age group meetings.

Education

Oct 2013Bachelor of Science: Computer ApplicationsDe La Salle - College of Saint Benilde | Pasay

Minored in Business Administration
Member of Computer Business Association

Mar 2008High School DiplomaCavite School of Life | Bacoor

Member of the Student Council for SY 2008 as Secretary

Certifications

Educational Background Materiel Management Journeyman 5 Level Tasks Currently Enrolled Materiel Management Journeyman 5 Level CDC December 2017 Completed the EOC exam 7 months ahead of schedule with an 89% Materiel Management Apprenticeship Course/AFSC 2S031, USAF July 2017 Awarded Certificate of Recognition for achieving overall 93% on the course Basic Military Training, USAF May 2017 De La Salle - College of Saint Benilde, Pasay, Philippines October 2013 Bachelor's Degree in Business Administration Major in Computer Applications Cavite School of Life, Cavite, Philippines May 2008

Resume Overview

Companies Worked For:

Hewlett Packard
176th Wing AK Air National Guard
Denali Child Development Center

School Attended

De La Salle - College of Saint Benilde
Cavite School of Life

Job Titles Held:

Technology Consultant
Materiel Management Specialist
Child and Youth Program Assistant

Degrees

Bachelor of Science : Computer Applications
High School Diploma

Technology Consultant Resume Example

Resume Score: 80%

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