Technology Consultant Resume Example
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TECHNOLOGY CONSULTANT
Professional Summary
Skills
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Work History
Oct 2013 - Oct 2014Technology ConsultantSmith Seckman Reid, Inc. - Atlanta , GA
- Managed P&G (Procter & Gamble) clients and external partners concerns for customer service on team processes, application business and technical matters
- Served as Procter and Gamble Level 1 support for multiple application, offering customer solutions, error fixes, and other customer support questions
- Collaborated with other HP support teams, participated in the knowledge transfer and transition phases and provided specialized skills and knowledge of particular domains (technical, business and/or application specific) to ensure rapid resolution of incidents and service calls
- Collected, analyzed, interpreted and recorded highly technical and diverse data required for problem identification and maintenance of computer systems
- Prospected, reviewed and selected vendors and consultants to achieve project goals
- Worked extensively with specific departments to streamline processes, ensuring accuracy and data validation
- Provided initial assessment of software issues/requests, log a ticket, provide resolution as necessary, and monitor its progress until issue/request closure
- Provided workarounds for incidents that cannot be resolved immediately, performed activities necessary for the immediate short-term resolution of incidents and service requests and provided comprehensive and accurate information to management about the quality of support
- Documented known errors, workarounds and resolution plans, validated corrective actions and worked with problem coordinator to ensure problem has been solved
Sep 2016 - CurrentMateriel Management SpecialistDepartment Of Defense - Bethesda , MD
- Managed materiel management activities, specifically in customer support section and in the warehouse section, involving requirements determination, inventory control, processing customer order requests and storage and issues for work order supplies and equipment.
- Conducted maintenance and customer work center visits evaluating bench stock and shop stock programs, supporting aircraft and support organizations within the Wing.
- Processed and maintained the records of items issued, shipped and transferred.
- Compared stock numbers, part numbers, authorized substitutes, and other listed information with similar references in FedLog and WebFLIS to verify accuracy for mission critical assets.
- Performed inventories and ensures timely correction of discrepancies.
- Applied system security policy and procedures to prevent unauthorized access or changes to warehouse stock or item record information.
- Processed queries and researched discrepancies in customer stock number orders and local purchase requests.
- Processed customer clothing items using Kyloc system.
- Operated assorted materiel handling equipment.
- Assisted with the daily operations in the management of the 176 Logistics Readiness Squadron.
Jan 2016 - Sep 2016Child and Youth Program AssistantDenali Child Development Center - City , STATE
- Inventoried equipment on a weekly basis and submitted order requests for replenishment of damaged, missing, and depleted supplies.
- Secured supplies, equipment, and facilities.
- Inventoried children's required supplies and clothing on a daily basis.
- Planned, coordinated and conducted activities for program participants based on observed needs of individual children and youth ranging in age 6 weeks to 5 years.
- Established a program environment that sustains participant interest and promotes positive interactions with other children, youth, and adults.
- Worked with trainer, supervisor, and program leader to implement activities and special events that meet the physical, social, emotional, and cognitive needs of children.
- Interacted professionally with staff members, parents, supervisor, and volunteers.
- Developed team communications and information for specific age group meetings.
Education
Oct 2013Bachelor of Science: Computer ApplicationsDe La Salle - College of Saint Benilde | City
- Minored in Business Administration
- Member of Computer Business Association
Mar 2008High School DiplomaCavite School of Life | City
- Member of the Student Council for SY 2008 as Secretary
Certifications
Educational Background
Materiel Management Journeyman 5 Level Tasks Currently Enrolled
Materiel Management Journeyman 5 Level CDC December 2017
Completed the EOC exam 7 months ahead of schedule with an 89%
Materiel Management Apprenticeship Course/AFSC 2S031, USAF July 2017
Awarded Certificate of Recognition for achieving overall 93% on the course
Basic Military Training, USAF May 2017
De La Salle - College of Saint Benilde, Pasay, Philippines October 2013
Bachelor's Degree in Business Administration Major in Computer Applications
Cavite School of Life, Cavite, Philippines May 2008
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Resume Overview
School Attended
- De La Salle - College of Saint Benilde
- Cavite School of Life
Job Titles Held:
- Technology Consultant
- Materiel Management Specialist
- Child and Youth Program Assistant
Degrees
- Bachelor of Science : Computer Applications
High School Diploma
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