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Technology Consultant Resume Example

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TECHNOLOGY CONSULTANT
Professional Summary
  • Recognized for graduating in the top three for overall grade average at Materiel Management Apprenticeship Course/AFSC 2S031, USAF
  • Knowledgeable in project management tools, processes, and techniques
  • Solid leadership skills, able to prioritize, delegate tasks, and make sound decisions quickly while maintaining a focus on the bottom line
  • Versed in Word, Excel, Outlook, Access, and PowerPoint, with a typing speed of 75wpm
  • Hardworking Computer Applications graduate with 2 years of experience in marketing and technology consulting, proven leadership and organizational skills
  • 1-year experience in technical support at Hewlett Packard Enterprise, including data entry, troubleshooting, and customer service
  • Strong problem-solving skills with the ability to develop and implement effective action plans
  • Has a good knowledge in C#, HTML, and SQL programming
  • Skills
    • TBA
    • Personnel: AROWS, AFPAAS
    • Parts Ordering: ILS-S, SBSS
    • Research: FEDLOG, WEBFLIS, LIMS-EV, E-Pubs
    • Software Programming & Applications: C#, HTML, SQL, Spotfire, PG One Share point, Epadex
    • Computer: MS Word, Excel, Outlook, Power Point, Access, Snipping Tool, Screen sharing (MS Lync), Internet Explorer, Chrome, Adobe, Windows, MAC OS
    • Adobe
    • Basic
    • Business Administration
    • Computer Applications
    • Clients
    • Customer service
    • Customer support
    • Special events
    • HP
    • HTML
    • Internet Explorer
    • Inventory control
    • LIMS
    • Logistics
    • MAC OS
    • Access
    • C#
    • Excel
    • Outlook
    • Power Point
    • Share point
    • Windows
    • MS Word
    • Personnel
    • Processes
    • Programming
    • Progress
    • Quality
    • Research
    • SQL
    • Supervisor
    • Trainer
    Work History
    Oct 2013 - Oct 2014Technology ConsultantSmith Seckman Reid, Inc. - Atlanta , GA
    • Managed P&G (Procter & Gamble) clients and external partners concerns for customer service on team processes, application business and technical matters
    • Served as Procter and Gamble Level 1 support for multiple application, offering customer solutions, error fixes, and other customer support questions
    • Collaborated with other HP support teams, participated in the knowledge transfer and transition phases and provided specialized skills and knowledge of particular domains (technical, business and/or application specific) to ensure rapid resolution of incidents and service calls
    • Collected, analyzed, interpreted and recorded highly technical and diverse data required for problem identification and maintenance of computer systems
    • Prospected, reviewed and selected vendors and consultants to achieve project goals
    • Worked extensively with specific departments to streamline processes, ensuring accuracy and data validation
    • Provided initial assessment of software issues/requests, log a ticket, provide resolution as necessary, and monitor its progress until issue/request closure
    • Provided workarounds for incidents that cannot be resolved immediately, performed activities necessary for the immediate short-term resolution of incidents and service requests and provided comprehensive and accurate information to management about the quality of support
    • Documented known errors, workarounds and resolution plans, validated corrective actions and worked with problem coordinator to ensure problem has been solved
    Sep 2016 - CurrentMateriel Management SpecialistDepartment Of Defense - Bethesda , MD
    • Managed materiel management activities, specifically in customer support section and in the warehouse section, involving requirements determination, inventory control, processing customer order requests and storage and issues for work order supplies and equipment.
    • Conducted maintenance and customer work center visits evaluating bench stock and shop stock programs, supporting aircraft and support organizations within the Wing.
    • Processed and maintained the records of items issued, shipped and transferred.
    • Compared stock numbers, part numbers, authorized substitutes, and other listed information with similar references in FedLog and WebFLIS to verify accuracy for mission critical assets.
    • Performed inventories and ensures timely correction of discrepancies.
    • Applied system security policy and procedures to prevent unauthorized access or changes to warehouse stock or item record information.
    • Processed queries and researched discrepancies in customer stock number orders and local purchase requests.
    • Processed customer clothing items using Kyloc system.
    • Operated assorted materiel handling equipment.
    • Assisted with the daily operations in the management of the 176 Logistics Readiness Squadron.
    Jan 2016 - Sep 2016Child and Youth Program AssistantDenali Child Development Center - City , STATE
    • Inventoried equipment on a weekly basis and submitted order requests for replenishment of damaged, missing, and depleted supplies.
    • Secured supplies, equipment, and facilities.
    • Inventoried children's required supplies and clothing on a daily basis.
    • Planned, coordinated and conducted activities for program participants based on observed needs of individual children and youth ranging in age 6 weeks to 5 years.
    • Established a program environment that sustains participant interest and promotes positive interactions with other children, youth, and adults.
    • Worked with trainer, supervisor, and program leader to implement activities and special events that meet the physical, social, emotional, and cognitive needs of children.
    • Interacted professionally with staff members, parents, supervisor, and volunteers.
    • Developed team communications and information for specific age group meetings.
    Education
    Oct 2013Bachelor of Science: Computer ApplicationsDe La Salle - College of Saint Benilde | City
    • Minored in Business Administration
    • Member of Computer Business Association
    Mar 2008High School DiplomaCavite School of Life | City
    • Member of the Student Council for SY 2008 as Secretary
    Certifications
    Educational Background Materiel Management Journeyman 5 Level Tasks Currently Enrolled Materiel Management Journeyman 5 Level CDC December 2017 Completed the EOC exam 7 months ahead of schedule with an 89% Materiel Management Apprenticeship Course/AFSC 2S031, USAF July 2017 Awarded Certificate of Recognition for achieving overall 93% on the course Basic Military Training, USAF May 2017 De La Salle - College of Saint Benilde, Pasay, Philippines October 2013 Bachelor's Degree in Business Administration Major in Computer Applications Cavite School of Life, Cavite, Philippines May 2008
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    Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

    How this resume score could be improved?

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    Resume Overview

    School Attended

    • De La Salle - College of Saint Benilde
    • Cavite School of Life

    Job Titles Held:

    • Technology Consultant
    • Materiel Management Specialist
    • Child and Youth Program Assistant

    Degrees

    • Bachelor of Science : Computer Applications
      High School Diploma

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