Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
An accomplished Team Leader, driving high performance IT professional teams in tactical transformations and future-focused results in the IT Infrastructure and Operations sphere. Have a powerful background in Leadership, Problem Management, Customer Service and Innovation. Has the ability to see digital trends and to drive businesses towards innovation
  • Complaint resolution
  • Technical Support
  • Performance improvement
  • Key performance indicators
  • Troubleshooting skills
  • Technical knowledge
  • Strategic planning
  • Predictive modeling
  • Product development
  • Gap analysis
  • HTML and CSS
  • Project Management
Work History
TECHNICAL TEAM LEAD, 01/2017 - Current
Bright Horizons Family Solutons Salt Lake City, UT,
  • Enforces and evolve design and development standards; manage assignment of design and development tasks; oversee all technical aspects of project design and implement overall systems architecture; and develop key application components; coordinates administration of SharePoint (Online and On Prem), O365, Azure and AWS ; Governs SharePoint for 1,500 engineers and 300 outside clients.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
  • Develop Chatbot that saved IT Support hundreds of hours per month by providing self service for easy IT solution in less than 8 weeks.
  • Launched application to track office visits during Covid 19 in less than month by leading fast paced team of developers using Agile methodology, which allowed business to track 95% of all visits to offices and off site visits.
  • Deployed to Teams and SharePoint Online.
  • Facilitated team and cross team virtual team building to build good working relationships during Covid 19.
  • Removed roadblocks so that team could meet their sprint deadlines by collaborating with other departments in company.
  • Established and enhanced scalable processes surrounding existing and new technology such as O365 and CRM.
  • Designed strategic plan for component development practices to support future projects
  • Identified issues, analyzed information and provided solutions to problems
  • Assisted company executives during decision-making process by compiling daily reports to suggest corrective action
  • Analyzed business needs while soliciting customer feedback for process improvements
  • Evaluated scripts to identify creative strategies and resource needs for effective production
Dell EMC City, STATE,
  • Lead technical design sessions for designing and documenting technical solutions that aligned with customer business needs.
  • Coached and administered 15 employees of SharePoint team while maintaining constant service for over 500 medium to large companies.
  • Provide estimates of level of effort to implement solutions based on requirements.
  • Explained new requirements and worked closely with team members for development and testing.
  • Develop standardization and best practices to continuously improve support process.
  • Worked successfully with diverse group of business professionals to accomplish goals and address issues related to products and services through applications.
  • Guided organizational technology strategy and roadmaps
  • Built, customized and repaired technology based on staff requests
  • Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues
  • Oversaw IT department operations and training
  • Wrote policy, procedure and manuals governing internal IT use
  • Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose
  • Communicated regularly with customers concerning data exchange and technology integration
GLOBAL EXCHANGE TEAM LEAD, , 01/2006 - 05/2012
Kellogg's City, STATE,
  • Successfully managed global technical teams to execute projects while setting tactical direction for multiple simultaneous efforts.
  • Delivered effective training, productivity metrics and performance reports to ensure performance of business operations.
  • Drove continuous improvement while employing innovative technologies.
  • Analyzed team performance through strength focusing assignments, team building exercises and training, resulting in 20% drop in turn over.
  • Updated quality control standards, methods and procedures to meet compliance requirements
  • Managed and archived quality documentation and participated in internal and external quality audits
  • Sorted product and provided expertise on non-conforming product requirements
  • Exceeded goals through effective task prioritization and great work ethic.
  • Used coordination and planning skills to achieve results according to schedule.
  • Identified issues, analyzed information and provided solutions to problems.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Bachelor of Science: Cultural Anthropology, Expected in 09/2012
University of Arizona - Tucson, AZ,
Information Technology Infrastructure Library| Microsoft Certified Trainer |CompTIA Security+ SYSTEMS & SOFTWARE
Women in Technology Womentech Grace Hopper

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  • University of Arizona

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  • Bachelor of Science

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