Technical Support Representative Resume Example Grand Canyon University

TECHNICAL SUPPORT REPRESENTATIVE

Summary

Outgoing and communicative professional with outstanding leadership and organizational qualities. Multitasking employee with expertise in child developmental care. Attentive to others needs in and out of work environment. Considered respectful, hardworking and well-versed in customer care. Team player coordinating with fellow employees. Compassionate and determined to deliver exemplary support and assistance to customers and team.

Skills

Child development knowledge
Honest problem-solving skills
Customer service/care

Interactive teaching/learning
Compassionate

Experience

08/2019 to 11/2019

Technical Support RepresentativeGrand Canyon University － Phoenix, AZ

Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
Troubleshot daily IT desktop client issues.
Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
Monitored service orders to completion and closed service tickets.
Processed inbound and outbound technical support calls.

08/2018 to 06/2019

Physical Therapy AideShelley A Cooper Physical Therapy － Palm Desert, CA

Provided physical therapy services to patients
Instructed patients in safe and effective use of weights, pulleys, inclined surfaces and various equipment for given treatments to reduce injury.
Monitored equipment use and overall safety of patients.
Educated patients on safe and effective use of therapy equipment, such as pulleys, weights and inclined surfaces.
Maintained office and therapy equipment by cleaning and making minor repairs.
Used various mechanical and electrical equipment and prosthetic and orthotic devices to properly treat patients.
Assisted in application of traction devices.
Independently evaluated and assessed patients to design treatment strategies and administer physical therapy treatments, including STIM and pressure treatments.
Treated patients in activities of daily living in supportive and maintenance programs.
Assisted 12+ customers per hour with physical therapy and clerical services.
Instructed patients with home care exercises to promote patient ROM and overall health.
Maintained weights, exercise, and PT equipment to keep equipment in optimal condition and great working order.
Managed and ordered supplies to maintain inventory stock.
Cleaned office to insure it was in optimal condition.

01/2016 to 06/2017

Teacher's AideDebbie Manning Daycare － Yucca Valley, CA

Supervised 12+ children on field trips to maintain safety.
Arranged and led activities for students, including calendar and reading skills.
Tutored and supported students individually and in groups of up to 14 by reteaching and reviewing lesson concepts.
Assisted teachers with lesson preparation and curriculum implementation.
Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
Drove social, emotional, intellectual, and physical development through age-appropriate enrichment activities.
Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans.
Used memorization exercises and repetition to assist students in learning foundational educational concepts.
Straightened classroom, placing books back on shelves and organized to keep areas well-maintained for maximum efficiency.
Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.

06/2016 to 07/2016

Camp Counselor in TrainingPathfiner Ranch － Idyllwild, CA

Mediated conflicts between campers by encouraging communication skills.
Observed participants for signs of physical distress and rendered aid, including stopping activities and providing basic medical care.
Remained cognizant of camper dietary restrictions and allergies, confirming proper snacks and meals were distributed to each camper.
Set up decorations, equipment and food service stands for various entertainment activities.
Explained principles, techniques and safety requirements of different activities to participants to prevent injury.
Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
Gathered, prepared, operated and maintained all equipment and supplies necessary for planned activities.
Organized and lead variety of small and large group activities, including archery, horseback riding, and water activities.
Planned, organized, facilitated and promoted diverse recreational programs.
Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
Organized and lead hourly activities such as hiking and canoeing for groups of up to 20

Education and Training

06/2019

High School DiplomaHomeschooled － Palm Desert, CA

Some College (No Degree)College of The Desert － Palm Desert, CA

Some College (No Degree)Grand Canyon High School － Grand Canyon, AZ

Resume Overview

Companies Worked For:

Grand Canyon University
Shelley A Cooper Physical Therapy
Debbie Manning Daycare
Pathfiner Ranch

School Attended

Homeschooled
College of The Desert
Grand Canyon High School

Job Titles Held:

Technical Support Representative
Physical Therapy Aide
Teacher's Aide
Camp Counselor in Training

Degrees

High School Diploma
Some College (No Degree)
Some College (No Degree)

Technical Support Representative Resume Example

Resume Score: 80%

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