Experience with designing Test Plan, Test cases and various testing documentation
*Proficient in all levels of testing, including functional, integration, system, regression and UAT
*Working knowledge of relational databases (MS SOL, MySQL)
*Knowledge of Software Test Automation (HP QTP, Selenium IDE/WebDriver)
*Experience in Agile and Waterfall development environments
*Daily communication with customers, collaboration with co-workers, and detailed documentation of issues
*Excellent analytical skills, detailed oriented, hard-working, and dedicated to successful results
HP QTP/UFT, Selenium WebDriver, WebLOAD
Test Management Tools: HP Quality Center, TestLink
Operating Systems: Windows Vista/7/8/10, Windows Server 2008/2012, Linux Ubuntu/UNIX
Software Quality Assurance Internship
Intern with OSTraining, LLC. (Apr 2017 - May 2017)
March 2014 to May 2017
CompuGroup Medical, IncIrvine, CATechnical Support Engineer
CompuGroup Medical is an international eHealth provider with an array of IT solutions for the healthcare industry, including CGM Clinical which is a completely integrated practice management and electronic health record solution.
Supported CGM Clinical product by resolving clients' technical support issues.
Communicated daily with clients by phone or email to resolve issues in a timely and professional manner.
Responded to client inquiries by analyzing the problem, determining the cause, and creating a solution.
Collaborated with team members to effectively resolve problems concerning CGM Clinical.
Created step-by-step documentation of issues for escalation to Quality Assurance/Development team.
Reported bugs using JIRA defect tracking system.
Performed customer software application configurations, installations, and updates.
Ensured customer satisfaction by following up with them after their issue had been resolved.
July 2013 to November 2013
Pacific Life Insurance CoNewport Beach, CAHelp Desk Specialist
Provided Tier 1 call center support for 2,500 + Pac.
Life employees and clients.
Answered high volume of daily calls for a variety of issues.
Opened and resolved support cases submitted by email.
Performed problem resolution or notification of problem escalation for IT-related issues.
Assigned cases to proper team queue for further evaluation.
Documented cases using ServiceNow tracking system.
June 2006 to May 2013
DatCard Systems, IncIrvine, CAApplication Support Analyst
DatCard is a healthcare technology company and the market leader in supplying the PacsCube, a first generation DICOM CD publishing and distribution system.
Performed application support for PacsCube suite software and hardware.
Analyzed issues over the phone or by gaining access remotely using various remote support tools.
Tested PacsCube software and reported software errors.
Entered and updated ticket issues in tracking system to bring resolution to the problem.
Installed PacsCube systems at customer's location and provided on-site training.
Performed in-house and on-site hardware repair for Dell PC's and Rimage Corp.
Employed a high degree of customer service, technical expertise, and responsiveness.
September 2004 to October 2005
Intelio Technologies, IncIrvine, CATechnical Support Engineer
uses hardware and software to collect raw data from remote monitoring devices attached to infrastructure equipment, including business machinery, security cameras, communications hardware, and point-of-sale systems.
Monitored and troubleshooted remote workspace systems for the car wash industry.
Resolved networking issues, reported problems, updated and tracked issues for Intelio support staff and car wash operators and distributors.
Created a support webpage for monitoring current status of remote workspace systems.
Tested card reader system and tracked issues using Bugzilla.
Communicated with developers in regards to application functionality and software issues.
Education and Training
Irvine Valley College Irvine, CAWeb AuthoringAssociate of ScienceWeb Authoring Graduated with honors
Certificate in Software QA
Microsoft Certified Professional (MCP)
Microsoft Certified Desktop Support Technician (MSDST)
CompTIA Certified Technician (A+)